Not happy - any advice?

[Crazy4557]

sooty61 said:

Worth mentioning the owner discrepancy when it goes in. You never know, with the inconvenience you have suffered and this you may get some goodwill (e.g. discounted/free next service).

Whoever you offer the car to in the future in part ex or maybe outright sale will see this as a negative and WILL knock the price for having a high amount of owners so bear that in mind.
My 2 year old F10 M5 had 5 owners in 2 years and the dealer I part exchanged it into knocked a few quid off, like many £100's!

[Klippie]

Magic919 said:

Porsche don't seem to remove the wheels unless they really have to. They can do brake fluid change with them if on the car, for example.

But not properly...I found them out by chance on my car when I noticed all the inner bleed nipples had not been touched so old fluid still in the calipers.

[AndrewsCayman]

I recently had a leaking front hose replaced on the Cayman. It was NOT covered by the Porsche warranty because the hose had aged and split. In order to replace it they had to drop the front sub frame and then do a wheel realignment when it was refitted. Total cost £530.

So be ready for this. I think you would be justified in claiming it's an unreasonable cost on day 2 of ownership, but you're dealing with another OPC which might complicate things a bit.

[finestjammy]

AndrewsCayman said:

I recently had a leaking front hose replaced on the Cayman. It was NOT covered by the Porsche warranty because the hose had aged and split. In order to replace it they had to drop the front sub frame and then do a wheel realignment when it was refitted. Total cost £530.

So be ready for this. I think you would be justified in claiming it's an unreasonable cost on day 2 of ownership, but you're dealing with another OPC which might complicate things a bit.

Crikey. Like you say, day 2 of ownership. I've spoken to the local and supplying OPC this morning. The car got picked up at 8:30 so it will be with the local OPC now. The supplying OPC are working with the local OPC apparently to get it sorted. Three months down the line if it had happened I might have sucked it up, day 2 though, I don't think I'd be unreasonable in getting them to sort it.

I noticed it mentions no routine maintenance or servicing will be required for 3 months or 3,000 miles as part of the used scheme, I bet their get out clause is the word 'routine' though.

I'll keep all you good folks updated, that's if I haven't bored you all to death with my woe already

[Ozzie Osmond]

AndrewsCayman said:

I recently had a leaking front hose replaced on the Cayman. It was NOT covered by the Porsche warranty because the hose had aged and split.

How old was the car (i) when bought and (ii) at the time the hose failed?

What does your particular warranty actually cover? Did you read it?

Porsche are chasing me (original owner) to renew their warranty for £500 p.a. now that my initial 3 years has expired....

[Akajak]

good luck with the car; a hose on a car especially that age can go anytime, probably just bad luck;
I would be concerned if there was indeed mis-selling re number of previous owners, that should be spot on, and you should raise it with supplying OPC

[Wozy68]

finestjammy said:

Hi guys

Picked up a 987.2 Cayman s yesterday from an OPC. All was good on the 350 mile plus trip home. Been out today and accelerated up to 70mph on a dual carriage way, white smoke/steam, engine temp shot up and warning light came on. Pulled up and turned the engine off as fast as I could. The coolant then dumped all over the road. Currently waiting recovery. What's gone wrong?!? Remember this is an OPC car with the 111 check and a 2 year warranty. I have flamed the dealer and am threating rejecting it. Gutted as I love everything about it.

Any advice appreciated.

Flamed - What a steak?
Gutted - What a fish?

I'd have been slightly upset, and put it down to bad luck, and made sure that the OPC knew that I wasn't 100% happy about the situation.

What I wouldn't do is start a thread about something as trivial as a breakdown and used words like 'gutted' and 'flamed'.

But then I'm a grown up.

[S1MMA]

As above, I had a coolant hose split on my GT3 (under Porche Warranty) and it wasn't covered, rightly listed as a wear and tear item. Cost about £100 to replace.

[finestjammy]

Wozy68 said:

finestjammy said:

Hi guys

Picked up a 987.2 Cayman s yesterday from an OPC. All was good on the 350 mile plus trip home. Been out today and accelerated up to 70mph on a dual carriage way, white smoke/steam, engine temp shot up and warning light came on. Pulled up and turned the engine off as fast as I could. The coolant then dumped all over the road. Currently waiting recovery. What's gone wrong?!? Remember this is an OPC car with the 111 check and a 2 year warranty. I have flamed the dealer and am threating rejecting it. Gutted as I love everything about it.

Any advice appreciated.

Flamed - What a steak?
Gutted - What a fish?

I'd have been slightly upset, and put it down to bad luck, and made sure that the OPC knew that I wasn't 100% happy about the situation.

What I wouldn't do is start a thread about something as trivial as a breakdown and used words like 'gutted' and 'flamed'.

But then I'm a grown up.

Wow, I must remind myself never to employ your services if your expectations and standards are that low. Personally I don't class a breakdown as trivial the day after purchasing a car, quite the opposite, but then I have high standards and expectations

[mollytherocker]

finestjammy said:

Wow, I must remind myself never to employ your services if your expectations and standards are that low. Personally I don't class a breakdown as trivial the day after purchasing a car, quite the opposite, but then I have high standards and expectations

In that case, I would suggest you stop buying old cars!

[finestjammy]

mollytherocker said:

finestjammy said:

Wow, I must remind myself never to employ your services if your expectations and standards are that low. Personally I don't class a breakdown as trivial the day after purchasing a car, quite the opposite, but then I have high standards and expectations

In that case, I would suggest you stop buying old cars!

It's about expectations though in my opinion. I fully expected issues and expense with the TVR, and got lots of each. What I don't expect is for a supposedly official Porsche dealer prepared and approved car to leave me stranded at the side of the road on day 2 having lost all its coolant. One persons trivial is different to another. I bought a refurbished MacBook through the official apple scheme, guess what, it still worked on day 2 and still functioned as a laptop. Is it really unreasonable to ask the same of a car? Should I also roll over that the car was sold as a one owner yet it has had four?

I did put my first post when I was at the side of the road remember. I did calm down later

[hondansx]

Ignore the morons. You have every right to be upset; you've bought a car in good faith, with a warranty, and it's already broken down. Not only is it inconvenient, you will then understandably worry if there's something else wrong with it.

Perhaps Porsche owners register quite high on the autistic spectrum?! I'll balance it out a bit - i'm sending you a big online hug right now

In all seriousness, i hope it's all fixed quickly and i would certainly expect a goodwill gesture. This is their opportunity to show they care about customer service and are willing to earn your custom in the future.

[finestjammy]

hondansx said:

Ignore the morons. You have every right to be upset; you've bought a car in good faith, with a warranty, and it's already broken down. Not only is it inconvenient, you will then understandably worry if there's something else wrong with it.

Perhaps Porsche owners register quite high on the autistic spectrum?! I'll balance it out a bit - i'm sending you a big online hug right now

In all seriousness, i hope it's all fixed quickly and i would certainly expect a goodwill gesture. This is their opportunity to show they care about customer service and are willing to earn your custom in the future.

Phew, thanks for that, I thought it was my depression kicking in for a moment I'm really not expecting perfection (some corrosion on the inside alloys, disc hubs, interior has a few marks etc etc which is all fine), I did expect it to still do the basic function of a car on day 2 though. Some views expressed seem to be 'You should have fully expected it to break down on day 2 and be prepared to to pay up'. Of course I expect bills for wear and tear items, just not quite yet

[mollytherocker]

finestjammy said:

Phew, thanks for that, I thought it was my depression kicking in for a moment I'm really not expecting perfection (some corrosion on the inside alloys, disc hubs, interior has a few marks etc etc which is all fine), I did expect it to still do the basic function of a car on day 2 though. Some views expressed seem to be 'You should have fully expected it to break down on day 2 and be prepared to to pay up'. Of course I expect bills for wear and tear items, just not quite yet

I am not saying that you should expect it to break down on day 2, just that its a secondhand car and it happens.

Guess what, it will break down again. Its just a matter of when isn't it?

[finestjammy]

mollytherocker said:

finestjammy said:

Phew, thanks for that, I thought it was my depression kicking in for a moment I'm really not expecting perfection (some corrosion on the inside alloys, disc hubs, interior has a few marks etc etc which is all fine), I did expect it to still do the basic function of a car on day 2 though. Some views expressed seem to be 'You should have fully expected it to break down on day 2 and be prepared to to pay up'. Of course I expect bills for wear and tear items, just not quite yet

I am not saying that you should expect it to break down on day 2, just that its a secondhand car and it happens.

Guess what, it will break down again. Its just a matter of when isn't it?

It happens with cars full stop, I accept that. I had no end of issues with a brand new 320d and it left me stranded twice. I don't think it being secondhand necessarily makes a car more prone to breakdown, more that preventive maintenance hasn't been done. I wasn't aming the 'day 2' comment at anyone particularly by the way

I'm a big boy and can take it when I've been over zealous, and admitted as such. Everyone is entitled to their view, personally if I'm going to comment on a forum I read the whole thread to see how it develops though, they often do. Fair enough if folks don't want to wade through a thread then that's fine, but you miss a lot of the context and fun(?) if you look at the first post, skip the rest and reply

PS
I'm still trying to convince the wife it was a good idea to change the GTD for this...I'm losing the battle She also holds the porcupine anology as true, so you all need to convince her she's wrong

Edited by finestjammy on Monday 28th September 13:26

[mollytherocker]

finestjammy said:

It happens with cars full stop, I accept that. I had no end of issues with a brand new 320d and it left me stranded twice. I don't think it being secondhand necessarily makes a car more prone to breakdown, more that preventive maintenance hasn't been done. I wasn't aming the 'day 2' comment at anyone particularly by the way

I'm a big boy and can take it when I've been over zealous, and admitted as such. Everyone is entitled to their view, personally if I'm going to comment on a forum I read the whole thread to see how it develops though, they often do. Fair enough if folks don't want to wade through a thread then that's fine, but you miss a lot of the context and fun(?) if you look at the first post, skip the rest and reply

PS
I'm still trying to convince the wife it was a good idea to change the GTD for this...I'm losing the battle She also holds the porcupine anology as true, so you all need to convince her she's wrong

Edited by finestjammy on Monday 28th September 13:26

Tell your wife that you were lucky/inspired getting rid of the Golf just before the emissions scandal and that you have probably saved yourself £1000's.

I cant help you with the porcupine analogy!

[finestjammy]

mollytherocker said:

Tell your wife that you were lucky/inspired getting rid of the Golf just before the emissions scandal and that you have probably saved yourself £1000's.

I cant help you with the porcupine analogy!

Good ammo, thanks You're right though about the GTD, I'm sure my Cayman, once fixed(!), will double in value over the next year as the last of the NA 6 cylinder, non bore scoring, proper steering version

[m33ufo]

A defective hose wouldn't have bothered me. Annoying that it failed so soon after purchase but no big deal.

However, a 1 previous owner car turning into a 4 previous owner car isn't on. Have you confirmed the spec is as advertised?

[finestjammy]

m33ufo said:

A defective hose wouldn't have bothered me. Annoying that it failed so soon after purchase but no big deal.

However, a 1 previous owner car turning into a 4 previous owner car isn't on. Have you confirmed the spec is as advertised?

I don't know for sure its a defective hose as yet. It's probably more the fact it left me stranded for 5 hours that added the fuel to the fire rather than the actual cause. What I haven't mentioned was that my wife was with me...I did wonder what that whine was coming from the near side

I've left the owner issues with the dealer principal. I'm not after a pound of flesh and going all American litigationay on either of these issue, despite the fact I was perhaps a little emotional on my first post

[finestjammy]

Slight update. The service manger from the supplying dealer called me and apologised profusely. Spoke to the dealer principal too who again apologised and assured me I wouldn't be paying anything. I mentioned the number of owners issue and he took it all on board and is looking into it. I was honest and said it doesn't necessarily concern me as its circa one owner per 1.5 years but I have bought a car expecting it to be one owner and not four. I'm not expecting £xxxx off, but I bet come part ex time it will be a sharp intake of breath and a 'well it has had five owners you know'