Not happy - any advice?
Discussion
Ozzie Osmond said:
How old was the car (i) when bought and (ii) at the time the hose failed?
What does your particular warranty actually cover? Did you read it?
Porsche are chasing me (original owner) to renew their warranty for £500 p.a. now that my initial 3 years has expired....
The car was 7 years old when we bought it from our local OPC, just over a year ago. The warranty is the Porsche supplied one which covers mechanical failure, not wear and tear. The leaking hose was perished so not covered. If it had happened in the first few weeks of ownership I would have argued they should have noticed it was perished before they sold it, but 14 months later it's a difficult one to argue.What does your particular warranty actually cover? Did you read it?
Porsche are chasing me (original owner) to renew their warranty for £500 p.a. now that my initial 3 years has expired....
We've got 10 months of warranty left, I won't be renewing it because most of the regular failures have occurred, the engine is unlikely to fail and with Hartech 3 miles away I think they could provide me with better cover than a Porsche warranty on balance.
Edited by AndrewsCayman on Tuesday 29th September 09:01
finestjammy said:
Slight update. The service manger from the supplying dealer called me and apologised profusely. Spoke to the dealer principal too who again apologised and assured me I wouldn't be paying anything. I mentioned the number of owners issue and he took it all on board and is looking into it. I was honest and said it doesn't necessarily concern me as its circa one owner per 1.5 years but I have bought a car expecting it to be one owner and not four. I'm not expecting £xxxx off, but I bet come part ex time it will be a sharp intake of breath and a 'well it has had five owners you know' 
Good news about the repair. It doesn't surprise me though, I've found our OPC to be quite reasonable about this kind of thing. My only disappointment is that in my own experience a Porsche with fsh supplied by an OPC has had so many things go wrong with it, I've had more reliable higher mileage cars in the past, including a 100 000 mile 924 S. I realise Porsches are in a higher state of tune and subject to more stress than your average car, but I thought their reputed engineering capabilities would have resulted in something more robust than a TVR or other British sports cars.
Another update. The local OPC Service Manager just called me. If was a hose seal that went, small part/fix but puts the car out of action of course. They're also replacing the rear tyres, front discs and pads at the supplying dealers expense. Should have the car back tomorrow...I'll get some pics up 
Now just a little goodwill gesture needed for the 1 vs 4 owner error and then all we be good. 
Thanks again for all the comments and contributions, well most anyway
Now just a little goodwill gesture needed for the 1 vs 4 owner error and then all we be good. Thanks again for all the comments and contributions, well most anyway
PorscheGT4 said:
"They're also replacing the rear tyres, front discs and pads "
that must be the good will right there, other wise if it passed a 111 check and was for sale why would it now need all new tyres, disks and pads 2 days later ?
good news for you though with all that lot new.
You've read between the lines very well that must be the good will right there, other wise if it passed a 111 check and was for sale why would it now need all new tyres, disks and pads 2 days later ?
good news for you though with all that lot new.
Yes, they should have all been changed prior to sale. I actually requested the new tyres as part of the deal as I was told they were at 3.5mm, OK for 111 check but getting close. They forgot to put them on. When I checked them after I drove home they ranged from 3.2 down to 2.6. I spoke to the supplying OPC who were going to send me some out or refund me the difference. My local OPC is now sorting it out though. I didn't know about the discs and pads though, so I guess they weren't at the '111' level either.Edited by finestjammy on Tuesday 29th September 15:16
Edited by finestjammy on Tuesday 29th September 15:34
mollytherocker said:
finestjammy said:
mollytherocker said:
Well done for wearing them out in 2 days. Very impressive.
See below, or is that above now? I'll have you know I did just shy of 34mpg on my way home 
I was driving rather more 'enthusiastically' at coolant dump gate Seems you got a decent result OP, at least they're playing ball and you won't be out of pocket or maybe even got something extra out of it.
But the moral of the story should be... even if it's an OPC car make sure you check everything. The logbook and tyres are really things you should have spotted before you drove off.
But the moral of the story should be... even if it's an OPC car make sure you check everything. The logbook and tyres are really things you should have spotted before you drove off.
Shaoxter said:
Seems you got a decent result OP, at least they're playing ball and you won't be out of pocket or maybe even got something extra out of it.
But the moral of the story should be... even if it's an OPC car make sure you check everything. The logbook and tyres are really things you should have spotted before you drove off.
Agreed. I did have a quick feel of the tyres, I also asked when I saw the 111 check that the tyres have been changed and was told yes. I did have my depth gauge with me but forgot/didn't get chance/trusted OPC (fool) that it would be OK. Yes, I, wrongly, assumed that all would be milk and honey going the OPC route. Sorted in the end but a lesson learnt.But the moral of the story should be... even if it's an OPC car make sure you check everything. The logbook and tyres are really things you should have spotted before you drove off.
I thought to trust in a similar situation as I also bought from a franchised main stealer,I had bought car over the phone
as the car had huge spec low miles and one owner,I had a long train ride to pick up the car,It was badly prepared But had managed to get a substantial discount , The car wobbled all the 400 miles home with out of balanced wheels this only happened over 60mph and on the test drive I bought this up with the salesman whom replied they all do that sir.. It was getting late and I needed to get home so I would deal with it the following day,I took car to my local at the stealers advice to balance wheels and they noticed a plug in the rear tyre out of the safety zone also the service book was stamped showing only a minor service when it should have been a major it also had very rusty exhaust bolts almost non existent that I thought wrongly would have been noticed on there service . I plagued them for a week or so at which they coughed up and reimbursed me for my losses to make up the service and replace offending tyre. Tpms went soon after that which wasn't covered under there warranty and now I've noticed something else that I know is covered but will know more after the weekend. Long and short of it is if they can get away with it they will..
as the car had huge spec low miles and one owner,I had a long train ride to pick up the car,It was badly prepared But had managed to get a substantial discount , The car wobbled all the 400 miles home with out of balanced wheels this only happened over 60mph and on the test drive I bought this up with the salesman whom replied they all do that sir.. It was getting late and I needed to get home so I would deal with it the following day,I took car to my local at the stealers advice to balance wheels and they noticed a plug in the rear tyre out of the safety zone also the service book was stamped showing only a minor service when it should have been a major it also had very rusty exhaust bolts almost non existent that I thought wrongly would have been noticed on there service . I plagued them for a week or so at which they coughed up and reimbursed me for my losses to make up the service and replace offending tyre. Tpms went soon after that which wasn't covered under there warranty and now I've noticed something else that I know is covered but will know more after the weekend. Long and short of it is if they can get away with it they will..
harleywilma said:
I thought to trust in a similar situation as I also bought from a franchised main stealer,I had bought car over the phone
as the car had huge spec low miles and one owner,I had a long train ride to pick up the car,It was badly prepared But had managed to get a substantial discount , The car wobbled all the 400 miles home with out of balanced wheels this only happened over 60mph and on the test drive I bought this up with the salesman whom replied they all do that sir.. It was getting late and I needed to get home so I would deal with it the following day,I took car to my local at the stealers advice to balance wheels and they noticed a plug in the rear tyre out of the safety zone also the service book was stamped showing only a minor service when it should have been a major it also had very rusty exhaust bolts almost non existent that I thought wrongly would have been noticed on there service . I plagued them for a week or so at which they coughed up and reimbursed me for my losses to make up the service and replace offending tyre. Tpms went soon after that which wasn't covered under there warranty and now I've noticed something else that I know is covered but will know more after the weekend. Long and short of it is if they can get away with it they will..
Goodness, that really isn't good when you think you're buying peace of mind (well more than private). I hope you get yours sorted. I don't think us 'old car' buyers expect pristine perfection, but the basics ought to be right.as the car had huge spec low miles and one owner,I had a long train ride to pick up the car,It was badly prepared But had managed to get a substantial discount , The car wobbled all the 400 miles home with out of balanced wheels this only happened over 60mph and on the test drive I bought this up with the salesman whom replied they all do that sir.. It was getting late and I needed to get home so I would deal with it the following day,I took car to my local at the stealers advice to balance wheels and they noticed a plug in the rear tyre out of the safety zone also the service book was stamped showing only a minor service when it should have been a major it also had very rusty exhaust bolts almost non existent that I thought wrongly would have been noticed on there service . I plagued them for a week or so at which they coughed up and reimbursed me for my losses to make up the service and replace offending tyre. Tpms went soon after that which wasn't covered under there warranty and now I've noticed something else that I know is covered but will know more after the weekend. Long and short of it is if they can get away with it they will..
Edited by finestjammy on Tuesday 29th September 20:05
Glad it's getting sorted. I'm trying to decide whether I want the comfort of buying from an OPC with the warranty offered. Threads like this edge me towards it but then I don't like the restrictions on modifications, like a Carnewal mod to exhaust.
On a slight thread drift, is yours a manual and if so what road tax band does it fall in? I see conflicting information on the 987.2 S, some saying it's the highest band, some not!
On a slight thread drift, is yours a manual and if so what road tax band does it fall in? I see conflicting information on the 987.2 S, some saying it's the highest band, some not!
JackReacher said:
Glad it's getting sorted. I'm trying to decide whether I want the comfort of buying from an OPC with the warranty offered. Threads like this edge me towards it but then I don't like the restrictions on modifications, like a Carnewal mod to exhaust.
On a slight thread drift, is yours a manual and if so what road tax band does it fall in? I see conflicting information on the 987.2 S, some saying it's the highest band, some not!
Definitely £290 On a slight thread drift, is yours a manual and if so what road tax band does it fall in? I see conflicting information on the 987.2 S, some saying it's the highest band, some not!
That's until the government realise Porsche have been telling porkies and will charge £5k, at least, a year Gassing Station | Boxster/Cayman | Top of Page | What's New | My Stuff