Returning used car within 30-days

[coldel]

eybic said:

Hifty said:

Thanks all.

Just heard back from the manager. He's asked me to drop the car with them for 2-days for them to inspect it and come up with a solution.
Realistically I can only drop it off on Monday. The 30-days are up on Tuesday, so if I was to drop it off then, he could keep it until the 30-days are up.

Does anybody know if I'm still within the 30-days as I've made contact about the issue?

I'd say you certainly should be. Certainly as far as warranties go, as long as it's in before it expires then it's fine.

As with anything like this keep a paper trail, get everything in writing, take photos, log times and dates so they cannot fob you off down the line. The CRA allows you to outright reject the car within 30 days if it is not of sufficient quality which this with bog roll in the panels in stead of air bags clearly qualifies. Right now you can just send it back and get a full refund. After 30 days it seems the right to reject immediately expires and the dealer is then obliged to try and fix the issue, if they do not do this to a satisfactory level then you again have the right to reject the vehicle up to six months from purchase.

Personally, I would be getting my money back immediately, god only knows what else is wrong with it. But your call.

[Baldy881]

Hifty said:

Thanks all.

Just heard back from the manager. He's asked me to drop the car with them for 2-days for them to inspect it and come up with a solution.
Realistically I can only drop it off on Monday. The 30-days are up on Tuesday, so if I was to drop it off then, he could keep it until the 30-days are up.

Does anybody know if I'm still within the 30-days as I've made contact about the issue?

I'd say so. I'm currently in a dispute over a van i bought in November, so i'm 5 and a bit months in. I have spoken to Citizens Advice (maybe worth you doing so also? They log your details, the dealer etc in any case). I specifically asked if because I could prove i'd started action within 6 months and it ran over, would it be applicable, say if it went to court, that I had started the action within the 6 month period and they said YES.

[silentbrown]

Hifty said:

Any ideas? I'm writing an email to the dealership now to get everything down in writing then following it up with a call. Hopefully he'll accept fault and not be a pain.. but we'll see.

Take photos of the bodge, videos of the dash lights, etc. Personally I'd be looking to get shot of this ASAP.

[Sheepshanks]

Hifty said:

Thanks all.

Just heard back from the manager. He's asked me to drop the car with them for 2-days for them to inspect it and come up with a solution.
Realistically I can only drop it off on Monday. The 30-days are up on Tuesday, so if I was to drop it off then, he could keep it until the 30-days are up.

Does anybody know if I'm still within the 30-days as I've made contact about the issue?

There's some thing in the CRA about the clock stopping - have a Google for details.

[Car-Matt]

Greys0n said:

Car-Matt said:

Nonsense

what nonsense? pre-purchase inspection is a nonsense?

You missed the bit where you said he had no rights to return it........http://www.legislation.gov.uk/ukpga/2015/15/section/22/enacted also SAGA 1979 https://www.citizensadvice.org.uk/consumer/somethi...

Edited by Car-Matt on Thursday 19th April 12:10

[Hifty]

Thanks folks, it sounds like the law is on my side for sure.

My only concern is with it being a CatD, but was told it had been repaired to the highest standard. I'm going to speak to citizens advice now and find out further info.

Appreciate the responses ^^^

[coldel]

Not sure on the cat d, but for the car to be repaired to a reasonable standard it should be of sufficient quality - again toilet roll in areas instead of air bags is not repaired to a reasonable standard and it is not of a sufficient quality. The car still has to be safe and road worthy!

Reject it, seriously. Just wash your hands of it. What is so special about it that you wont? Is it very underpriced and you wont get something similar elsewhere?

[Hifty]

Thanks Coldel,

I've just spoken to CAB and they've pretty much said the same thing.

I've emailed and stated I wish to return the vehicle under the 2015 consumer rights and told him I'll be returning it on Monday for a full refund.
The only reason I wasn't pushing too much is because I feel he didn't actually know himself and as well as the car being a CatD, I didn't know if I had the same rights as any other vehicle.

Turns out I do, and with the 30-day limit approaching, I can't be too nice about this so will just push for a refund.

Will keep you posted.

Thanks,

[coldel]

Good luck with it mate. It should all work out.

[Hifty]

Thanks mate.

Dealership have just responded saying they will have to inspect it first and they'll give me a courtesy car during. Can I still just refuse and demand a refund? Don't want this turning nasty and I still believe they weren't aware, but I'm concerned they're just going to delay over the 30-day mark and then leave me with less rights.

[Hifty]

I've just responded telling them I'll be returning it and still expect a full refund. Let's hope they agree and make this whole situation easier.

[coldel]

Note that you have returned the car within 30 days. They are compelled by law to give you a refund if you decide to reject the car but its not unusual for them to inspect the car for themselves (this should take minutes in this case, you just need to look at the panel!). As I understand it as you reported it within 30 days you have this right, as you made the request to reject within 30 days. After that you still have a right to reject the car, but only if the dealer fails to properly resolve the issue you returned the car for.

There are a few places to read up - have a look here https://www.thecarexpert.co.uk/rejecting-a-car/

[Hifty]

coldel said:

Note that you have returned the car within 30 days. They are compelled by law to give you a refund if you decide to reject the car but its not unusual for them to inspect the car for themselves (this should take minutes in this case, you just need to look at the panel!). As I understand it as you reported it within 30 days you have this right, as you made the request to reject within 30 days. After that you still have a right to reject the car, but only if the dealer fails to properly resolve the issue you returned the car for.

There are a few places to read up - have a look here https://www.thecarexpert.co.uk/rejecting-a-car/

Great, thanks. Appreciate your help!

[Hifty]

Sorry to keep bumping up with small questions;

Dealership is promising me they're eager to help, but have said it needs an independent inspection which will take 2-days. The earliest I can return it is on Monday, meaning it'll pass the 30-day deadline. They're refusing to take any action until this inspection has been completed, despite me informing them they only need to look at the panel to see the issue.

I'm going to speak to CAB again to see if they can suggest anything, but does anybody have any thoughts?

[coldel]

You can return the car when you like. Drive it there and leave it in the forecourt and go speak to whoever is working there.

Again cite that you want a refund, that is within your rights under the CRA 2015. You are returning it within the 30 days by law and you have provided this in writing.

[eybic]

As has been said, you are within your rights to reject the car, this is what you need to do.

[strain]

If they're offering a curtsey car surely you can get it to them earlier?

Take plenty of photos and send them over, suggest a quick refund to minimise their costs (hire cars, inspections etc)

[andymc]

dont rely on citizens advice, you'll get better advice on here

[Hifty]

Thanks folks. I've replied telling them they can inspect, but I'm still exercising my rights to reject. No response since then, he's insisting it's procedure for this 2-day inspection. CAB tell me otherwise, and they were even pushing to report it to trading standards which I refused for now as I still don't believe they were aware.

strain said:

If they're offering a curtsey car surely you can get it to them earlier?

Take plenty of photos and send them over, suggest a quick refund to minimise their costs (hire cars, inspections etc)

I have work commitments unfortunately so can't get over until Monday, it's a 3hr round trip from me.

And I agree, I'll get better advice on here which is why I'm asking, but I'm eager to get advice/log in the correct channels as well.

Thanks again all,

[coldel]

Whether the dealership is aware of the problem or not is not relevant. They sold you something that does not qualify under sufficient quality, you are returning the item, they need to refund you. Whether they knew about it is not your problem and does not stop you getting a refund.