Car Sales - what happened to you lot?!

[Sheepshanks]

Superleg48 said:

The Service Team is for servicing and the Sales Team is for selling.

In a business, especially a smallish one like a dealership, everyone is a salesperson. Every customer inter-action is a sales oportunity.

That franchise dealers choose not to try a capitalize on these opportunties leads me to think that there's not enough franchise dealers. Life is too easy for them - they have an area and they sell sufficient cars such that they don't need to put any effort into selling more.

[zedstar]

I think courtesy cars are a really good to way to introduce a customer to the 'range' of cars a manufacturer makes. Many years ago my brand new A3 kept breaking and I went through most of the range of cars, from the brilliant A2 to a snowy week with a convertible TT. As I liked the A4 I ended up buying one and my Dad and Mum still have an Audi each as they both loved the A3 and the A4 I had.

I don't think every visit to service can be a sales opportunity, personally if I wanted to imminently change my car I probably wouldn't service it (if I was p/xing anyway) so I don't think an unincentivised service advisor can be blamed for that. But, by the same token, i'm surprised car manufacturers themselves don't offer support for a service fleet that 'opens the eyes' of customers. I'm not talking a range of high powered race cars, but just a range of different vehicles that plant a subtle seed for customers.

[anonymous-user]

PixelpeepS3 said:

Wow you've used a lot of words just to say you don't understand the point of the thread.

Customer service is an art - you either get it, or you don't - I see both your directorships are quite recent so maybe you're new to the business world?

I'll break down the points i am making, in case they've been lost in translation.

1) if a customer drives a 5 door, chances are they need the extra doors - if you can't supply a 5 door then at least acknowledge you cant offer it.

The fact this was ignored and not addressed shows a lack in understanding the customer (or even caring)

2) Sales don't work with service you're saying? i think i was saying that too? - but why don't they? If sales didn't sell, service would be out of a job. they all work for the same company who's SOLE purpose is to make money. I was asking WHY don't they - because they used to.

none of these facts changed my life in any way, i have no sense of entitlement, it was just an observation which led to questions on a thread.

Edited by anonymous-user on Monday 10th December 11:13

I think he gets the point of the thread, its his interpretation of it that you disagree with.

[Superleg48]

Sheepshanks said:

Superleg48 said:

The Service Team is for servicing and the Sales Team is for selling.

In a business, especially a smallish one like a dealership, everyone is a salesperson. Every customer inter-action is a sales oportunity.

That franchise dealers choose not to try a capitalize on these opportunties leads me to think that there's not enough franchise dealers. Life is too easy for them - they have an area and they sell sufficient cars such that they don't need to put any effort into selling more.

Yes, I understand how it should work. My point is it doesn’t and going back to the OP’s opening post, why does it matter to you at all and why do you get vexed about it? If you quoted me properly and didn’t remove context from what I was saying by lifting only part of what I wrote, the “solution” is arrange a proper test drive with Sales and book your car in for maintenance with Service. This is the reality, be it right or wrong, of how it works mostly in this industry and to get upset because everyone doesn’t fawn over you is at best a little egotistical. You’re not suddenly going to start a revolution that results in any changes any time soon.

[Superleg48]

PixelpeepS3 said:

Wow you've used a lot of words just to say you don't understand the point of the thread.

Customer service is an art - you either get it, or you don't - I see both your directorships are quite recent so maybe you're new to the business world?

I'll break down the points i am making, in case they've been lost in translation.

1) if a customer drives a 5 door, chances are they need the extra doors - if you can't supply a 5 door then at least acknowledge you cant offer it.

The fact this was ignored and not addressed shows a lack in understanding the customer (or even caring)

2) Sales don't work with service you're saying? i think i was saying that too? - but why don't they? If sales didn't sell, service would be out of a job. they all work for the same company who's SOLE purpose is to make money. I was asking WHY don't they - because they used to.

none of these facts changed my life in any way, i have no sense of entitlement, it was just an observation which led to questions on a thread.

Edited by PixelpeepS3 on Monday 10th December 11:13

Did you spend a long time studying to achieve that level of condescending or does it just come naturally to you? It is slightly creepy that you should dig into my background to arm yourself with something to patronise me about, not to mention concerning that you are motivated to do so.

I shall not even waste a breath responding to your rudeness.

[Fast Bug]

Like I said earlier, they don't communicate well with each other. If there's no incentive for the service guys it just doesn't happen.

£50 or even £100 per unit for each service lead that deals is nothing in the grand scheme of things

[PixelpeepS3]

Superleg48 said:

Did you spend a long time studying to achieve that level of condescending or does it just come naturally to you? It is slightly creepy that you should dig into my background to arm yourself with something to patronise me about, not to mention concerning that you are motivated to do so.

Superleg48 then said:

I shall not even waste a breath responding to your rudeness.

[Superleg48]

PixelpeepS3 said:

Superleg48 said:

Did you spend a long time studying to achieve that level of condescending or does it just come naturally to you? It is slightly creepy that you should dig into my background to arm yourself with something to patronise me about, not to mention concerning that you are motivated to do so.

Superleg48 then said:

I shall not even waste a breath responding to your rudeness.

Yes, I see the apparent paradox in my response reading back.

However, I was annoyed by your comments and I was referring to not responding to your further elaborations following the patronising comments, but I think you know the context of what I meant. Incidentally, your background check was incomplete and a classic case of 2+2=5.

You’re a really nice guy.