Leasing - General Discussion
Discussion
Anyone had any experience of leasing from Yes lease?
I ordered an in-stock E Class Cabriolet from them last Thursday, finance checks and order form all completed in one day and I paid their £300 admin fee the same day. They said the car had to be registered by end of March and delivery would be 1 or 2 weeks after that. Next stage was supposedly for Mercedes to send me some financial documents within the week.
I've heard absolutely zilch off anyone since so chased Yes Lease up with an email on Wednesday. They were quick to respond and said Mercedes would email the documents for signing in the next 48 hours. Guess what? still not heard anything.
I've already arranged for the collection of my V90 Lease in 2 weeks and want to get the new car delivery sorted but the eery silence is starting to concern me.
I ordered an in-stock E Class Cabriolet from them last Thursday, finance checks and order form all completed in one day and I paid their £300 admin fee the same day. They said the car had to be registered by end of March and delivery would be 1 or 2 weeks after that. Next stage was supposedly for Mercedes to send me some financial documents within the week.
I've heard absolutely zilch off anyone since so chased Yes Lease up with an email on Wednesday. They were quick to respond and said Mercedes would email the documents for signing in the next 48 hours. Guess what? still not heard anything.
I've already arranged for the collection of my V90 Lease in 2 weeks and want to get the new car delivery sorted but the eery silence is starting to concern me.
Would appreciate some advice here please on returning a car off lease. MrsC's car its due back next month and it has a chip in the passenger's door like this (20p for scale):
The lease is with PSA/Free2Move and since taking the lease out I've heard they can be difficult on damage/returns. They have sent through a doc saying they abide by BVRLA guidelines, which say "chips of 3mm diameter or less are acceptable". Clearly this is bigger than that. So my question is, what's the best option:
1. Touch it in myself
2. Get Chipsaway round to sort it (Ive had good and bad experiences with that type of repair in the past)
3. Leave it and take the hit from PSA
There is actually another chip in the same panel, about 12" away from that one, it's through to the white primer again but it's much much smaller, well within the 3mm guideline.
Thanks.
The lease is with PSA/Free2Move and since taking the lease out I've heard they can be difficult on damage/returns. They have sent through a doc saying they abide by BVRLA guidelines, which say "chips of 3mm diameter or less are acceptable". Clearly this is bigger than that. So my question is, what's the best option:
1. Touch it in myself
2. Get Chipsaway round to sort it (Ive had good and bad experiences with that type of repair in the past)
3. Leave it and take the hit from PSA
There is actually another chip in the same panel, about 12" away from that one, it's through to the white primer again but it's much much smaller, well within the 3mm guideline.
Thanks.
CAPP0 said:
Would appreciate some advice here please on returning a car off lease. MrsC's car its due back next month and it has a chip in the passenger's door like this (20p for scale):
The lease is with PSA/Free2Move and since taking the lease out I've heard they can be difficult on damage/returns. They have sent through a doc saying they abide by BVRLA guidelines, which say "chips of 3mm diameter or less are acceptable". Clearly this is bigger than that. So my question is, what's the best option:
1. Touch it in myself
2. Get Chipsaway round to sort it (Ive had good and bad experiences with that type of repair in the past)
3. Leave it and take the hit from PSA
There is actually another chip in the same panel, about 12" away from that one, it's through to the white primer again but it's much much smaller, well within the 3mm guideline.
Thanks.
I’d just leave it personally.The lease is with PSA/Free2Move and since taking the lease out I've heard they can be difficult on damage/returns. They have sent through a doc saying they abide by BVRLA guidelines, which say "chips of 3mm diameter or less are acceptable". Clearly this is bigger than that. So my question is, what's the best option:
1. Touch it in myself
2. Get Chipsaway round to sort it (Ive had good and bad experiences with that type of repair in the past)
3. Leave it and take the hit from PSA
There is actually another chip in the same panel, about 12" away from that one, it's through to the white primer again but it's much much smaller, well within the 3mm guideline.
Thanks.
Does anyone have experience with scuffs like this on a lease with Lex? It’s about 3cm long and maybe 0.2mm deep in the plastic front wing. Been quoted £150 for a SMART repair but not sure if I should risk it with Lex and see what they would charge (I have a charge matrix for them but it’s unclear what category it would fall under, plus its dated 2014 so not sure if still relevant)...
Edited by AndyXF on Monday 5th April 20:01
Edited by AndyXF on Monday 5th April 20:12
I would just return it as is, my gf returned her Honda Jazz about 5 weeks ago and it had worse scratches than that and also a small crack on the front bumper. No charges applied, got to say I'm surprised because i expected a bill. Always worth a punt IMO as any charges applied are usually reasonable. Pictures of damage are already on this thread. That was with Honda however and not Lex. Total Motion seems to be the one with a bit of a bad rep with return damage charges. I have also previously returned an S3 and a Cupra 300 with scratches and even a small gouge on the side sill of S3 and wasn't charged. Some waive charges if less than £250 in total.
Does anyone have experience with scuffs like this on a lease with Lex? It’s about 3cm long and maybe 0.2mm deep in the plastic front wing. Been quoted £150 for a SMART repair but not sure if I should risk it with Lex and see what they would charge (I have a charge matrix for them but it’s unclear what category it would fall under, plus its dated 2014 so not sure if still relevant)...
AndyXF said:
Does anyone have experience with scuffs like this on a lease with Lex? It’s about 3cm long and maybe 0.2mm deep in the plastic front wing. Been quoted £150 for a SMART repair but not sure if I should risk it with Lex and see what they would charge (I have a charge matrix for them but it’s unclear what category it would fall under, plus its dated 2014 so not sure if still relevant)...
Edited by AndyXF on Monday 5th April 20:01
Edited by AndyXF on Monday 5th April 20:12
keasden said:
Anyone had any experience of leasing from Yes lease?
I ordered an in-stock E Class Cabriolet from them last Thursday, finance checks and order form all completed in one day and I paid their £300 admin fee the same day. They said the car had to be registered by end of March and delivery would be 1 or 2 weeks after that. Next stage was supposedly for Mercedes to send me some financial documents within the week.
I've heard absolutely zilch off anyone since so chased Yes Lease up with an email on Wednesday. They were quick to respond and said Mercedes would email the documents for signing in the next 48 hours. Guess what? still not heard anything.
I've already arranged for the collection of my V90 Lease in 2 weeks and want to get the new car delivery sorted but the eery silence is starting to concern me.
To be fair yes lease are quite reputable (not used them myself) it'll probably be Mercedes Benz London Corporate dragging their feet as they are always over subscribed and under staffed!I ordered an in-stock E Class Cabriolet from them last Thursday, finance checks and order form all completed in one day and I paid their £300 admin fee the same day. They said the car had to be registered by end of March and delivery would be 1 or 2 weeks after that. Next stage was supposedly for Mercedes to send me some financial documents within the week.
I've heard absolutely zilch off anyone since so chased Yes Lease up with an email on Wednesday. They were quick to respond and said Mercedes would email the documents for signing in the next 48 hours. Guess what? still not heard anything.
I've already arranged for the collection of my V90 Lease in 2 weeks and want to get the new car delivery sorted but the eery silence is starting to concern me.
Grantyboy1983 said:
I would just return it as is, my gf returned her Honda Jazz about 5 weeks ago and it had worse scratches than that and also a small crack on the front bumper. No charges applied, got to say I'm surprised because i expected a bill. Always worth a punt IMO as any charges applied are usually reasonable. Pictures of damage are already on this thread. That was with Honda however and not Lex. Total Motion seems to be the one with a bit of a bad rep with return damage charges. I have also previously returned an S3 and a Cupra 300 with scratches and even a small gouge on the side sill of S3 and wasn't charged. Some waive charges if less than £250 in total.
I went for the repair because I didn't feel like risking anything with Lex with their reputation. At least I've paid someone for some honest, skilled labour rather than potentially lining corporate pockets!PSA / Free2Move / Mannheim are utter cretins when it comes to returns. I ended up with months of wrangling and ended up with Financial Ombudsman involvement for settlement due to fraudulent claims they made against a C4 cactus I leased a few years back. I still lost out financially, and I'm not alone either. Compared to the likes of BCA working for Alphabet or VWFS, they are absolute thieves.
In my case, it was a 12 month lease, the car covered 4000 miles in that time, and was extremely well cared for, as I do with any vehicle. The inspector set up a lighting rig, line board and DSLR on a rig, and subsequently claimed that the orange peel and the tiniest of "dirt in paint" imperfections in the factory paint finish was in fact the result of crash damage and respray I had done
I wouldn't suggest you necessarily book that chip in for any paint, but perhaps just a dab of OEM touch up paint as suggested above to try and obscure it a little. Size wise I would suggest that is acceptable, but through the primer usually is not, so anything you can do to make it a little less noticeable would be beneficial.
Take as many high res photos of the car as you can before or during the inspection, whether the panel is damaged or not, and refuse to sign off any of the charges they hold against you. Walk around the car with the inspector and get him to point out every little blemish and make a note of what he says. (In my case, this differed between what he told me and what he subsequently submitted to PSA).
Good luck.
In my case, it was a 12 month lease, the car covered 4000 miles in that time, and was extremely well cared for, as I do with any vehicle. The inspector set up a lighting rig, line board and DSLR on a rig, and subsequently claimed that the orange peel and the tiniest of "dirt in paint" imperfections in the factory paint finish was in fact the result of crash damage and respray I had done
I wouldn't suggest you necessarily book that chip in for any paint, but perhaps just a dab of OEM touch up paint as suggested above to try and obscure it a little. Size wise I would suggest that is acceptable, but through the primer usually is not, so anything you can do to make it a little less noticeable would be beneficial.
Take as many high res photos of the car as you can before or during the inspection, whether the panel is damaged or not, and refuse to sign off any of the charges they hold against you. Walk around the car with the inspector and get him to point out every little blemish and make a note of what he says. (In my case, this differed between what he told me and what he subsequently submitted to PSA).
Good luck.
peebie said:
To be fair yes lease are quite reputable (not used them myself) it'll probably be Mercedes Benz London Corporate dragging their feet as they are always over subscribed and under staffed!
Spot on, Yes Lease have been chasing them for me today and did say MB Corporate were a nightmare to deal with. I finally got the finance documents a few minutes ago despite MB saying they would be sent within 48 hours almost a week ago! Just need to get a delivery date sorted now.MattyD803 said:
PSA / Free2Move / Mannheim are utter cretins when it comes to returns. I ended up with months of wrangling and ended up with Financial Ombudsman involvement for settlement due to fraudulent claims they made against a C4 cactus I leased a few years back. I still lost out financially, and I'm not alone either. Compared to the likes of BCA working for Alphabet or VWFS, they are absolute thieves.
In my case, it was a 12 month lease, the car covered 4000 miles in that time, and was extremely well cared for, as I do with any vehicle. The inspector set up a lighting rig, line board and DSLR on a rig, and subsequently claimed that the orange peel and the tiniest of "dirt in paint" imperfections in the factory paint finish was in fact the result of crash damage and respray I had done
I wouldn't suggest you necessarily book that chip in for any paint, but perhaps just a dab of OEM touch up paint as suggested above to try and obscure it a little. Size wise I would suggest that is acceptable, but through the primer usually is not, so anything you can do to make it a little less noticeable would be beneficial.
Take as many high res photos of the car as you can before or during the inspection, whether the panel is damaged or not, and refuse to sign off any of the charges they hold against you. Walk around the car with the inspector and get him to point out every little blemish and make a note of what he says. (In my case, this differed between what he told me and what he subsequently submitted to PSA).
Good luck.
Thanks for this and the other responses above. Yes, I had heard about this company being problematic with returns, which probably prompted my question in the first place. They do say that they adhere to the BVRLA guidelines and have sent me a copy (as part of a general "pre-return" email) - did they say that when yours went back, or have they perhaps mellowed slightly?In my case, it was a 12 month lease, the car covered 4000 miles in that time, and was extremely well cared for, as I do with any vehicle. The inspector set up a lighting rig, line board and DSLR on a rig, and subsequently claimed that the orange peel and the tiniest of "dirt in paint" imperfections in the factory paint finish was in fact the result of crash damage and respray I had done
I wouldn't suggest you necessarily book that chip in for any paint, but perhaps just a dab of OEM touch up paint as suggested above to try and obscure it a little. Size wise I would suggest that is acceptable, but through the primer usually is not, so anything you can do to make it a little less noticeable would be beneficial.
Take as many high res photos of the car as you can before or during the inspection, whether the panel is damaged or not, and refuse to sign off any of the charges they hold against you. Walk around the car with the inspector and get him to point out every little blemish and make a note of what he says. (In my case, this differed between what he told me and what he subsequently submitted to PSA).
Good luck.
CAPP0 said:
Thanks for this and the other responses above. Yes, I had heard about this company being problematic with returns, which probably prompted my question in the first place. They do say that they adhere to the BVRLA guidelines and have sent me a copy (as part of a general "pre-return" email) - did they say that when yours went back, or have they perhaps mellowed slightly?
That's the same spiel they give out to everyone, as I expect they legally have to. However, from what I have experienced and read online by others, the reality is that Mannheim collection agents working on behalf of PSA/Free2Move are not only massively particularly, but are willing to push inspections into the realm of making fraudulent claims of damage/paint issues, in order to attempt to claim additional damage fee's from the leasee. I don't know if it is "guidance" from above when they know it is a Free2Move vehicle, or whether it is what all Mannheim agents are like, but it just seems to be the way these people operate.
I had a black Focus collected and inspected on 25/03, leased through Nationwide/LeasePlan.
BCA inspector came to inspect and collect, spent an hour looking over the car with a fine toothcomb and his reported damage costs came in at £776!
I've since had a revised cost back from LeasePlan at £665 and I'm still waiting to hear back from them over a few disputed items which I don't agree with.
This was my first lease, 3 years and covered 20k miles. I was fully expecting to pay something as x2 alloys were curbed and there was a decent scratch on the back bumper. Everything else pointed out is absolutely minute, but exceeds the 'wear and tear' guidelines. Some of the scratches pointed out are over 25mm in length but are thinner than a human hair and you really have to look hard to find them.
Wheel LHF - Scuffed Wheel only over 50mm - £77
Wheel RHF - Scuffed Wheel only over 50mm - £77
Bonnet - Paint chips (more than 8) - Repaint - £155 (Disputed this, there was only 2/3 chips as pointed out by inspector and the photos don't show any)
Door LHF - Scratched - Machine Polish - £40
Door LHR - Scratched - Machine Polish - £40
Bumper Rear - Scratched - Repaint - £155
Tailgate - Scratched - Machine Polish - £40
Door RHR - Scratched - Machine Polish - £40
Door Mirror Housing - Scratched - Machine Polish - £40
Annoyingly, the inspector said "what they'll probably do is charge you for the repairs, but just send it to auction without doing them. What id do, is ring up and dispute the charges and they'll probably just knock half off... it happens all the time"
I don't mind paying for the damage as the car isn't spotless, I just feel its a bit excessive given how small some of the reported items are.
Obviously I don't know about the legalities of repair charges etc, but my question is, if I'm being billed for something specific where I have an invoice for said repairs, if the repairs aren't carried out and the car is just sent to auction 'as is' is that not illegal? As repairs have been charged for and not carried out?
BCA inspector came to inspect and collect, spent an hour looking over the car with a fine toothcomb and his reported damage costs came in at £776!
I've since had a revised cost back from LeasePlan at £665 and I'm still waiting to hear back from them over a few disputed items which I don't agree with.
This was my first lease, 3 years and covered 20k miles. I was fully expecting to pay something as x2 alloys were curbed and there was a decent scratch on the back bumper. Everything else pointed out is absolutely minute, but exceeds the 'wear and tear' guidelines. Some of the scratches pointed out are over 25mm in length but are thinner than a human hair and you really have to look hard to find them.
Wheel LHF - Scuffed Wheel only over 50mm - £77
Wheel RHF - Scuffed Wheel only over 50mm - £77
Bonnet - Paint chips (more than 8) - Repaint - £155 (Disputed this, there was only 2/3 chips as pointed out by inspector and the photos don't show any)
Door LHF - Scratched - Machine Polish - £40
Door LHR - Scratched - Machine Polish - £40
Bumper Rear - Scratched - Repaint - £155
Tailgate - Scratched - Machine Polish - £40
Door RHR - Scratched - Machine Polish - £40
Door Mirror Housing - Scratched - Machine Polish - £40
Annoyingly, the inspector said "what they'll probably do is charge you for the repairs, but just send it to auction without doing them. What id do, is ring up and dispute the charges and they'll probably just knock half off... it happens all the time"
I don't mind paying for the damage as the car isn't spotless, I just feel its a bit excessive given how small some of the reported items are.
Obviously I don't know about the legalities of repair charges etc, but my question is, if I'm being billed for something specific where I have an invoice for said repairs, if the repairs aren't carried out and the car is just sent to auction 'as is' is that not illegal? As repairs have been charged for and not carried out?
Edition87 said:
I had a black Focus collected and inspected on 25/03, leased through Nationwide/LeasePlan.
BCA inspector came to inspect and collect, spent an hour looking over the car with a fine toothcomb and his reported damage costs came in at £776!
I've since had a revised cost back from LeasePlan at £665 and I'm still waiting to hear back from them over a few disputed items which I don't agree with.
This was my first lease, 3 years and covered 20k miles. I was fully expecting to pay something as x2 alloys were curbed and there was a decent scratch on the back bumper. Everything else pointed out is absolutely minute, but exceeds the 'wear and tear' guidelines. Some of the scratches pointed out are over 25mm in length but are thinner than a human hair and you really have to look hard to find them.
Wheel LHF - Scuffed Wheel only over 50mm - £77
Wheel RHF - Scuffed Wheel only over 50mm - £77
Bonnet - Paint chips (more than 8) - Repaint - £155 (Disputed this, there was only 2/3 chips as pointed out by inspector and the photos don't show any)
Door LHF - Scratched - Machine Polish - £40
Door LHR - Scratched - Machine Polish - £40
Bumper Rear - Scratched - Repaint - £155
Tailgate - Scratched - Machine Polish - £40
Door RHR - Scratched - Machine Polish - £40
Door Mirror Housing - Scratched - Machine Polish - £40
Annoyingly, the inspector said "what they'll probably do is charge you for the repairs, but just send it to auction without doing them. What id do, is ring up and dispute the charges and they'll probably just knock half off... it happens all the time"
I don't mind paying for the damage as the car isn't spotless, I just feel its a bit excessive given how small some of the reported items are.
Obviously I don't know about the legalities of repair charges etc, but my question is, if I'm being billed for something specific where I have an invoice for said repairs, if the repairs aren't carried out and the car is just sent to auction 'as is' is that not illegal? As repairs have been charged for and not carried out?
They tend to charge less than the actual cost of repairing the faults. They don’t repair, they send to auction. The auction will describe the condition of the car and so the value is discounted for the faults. So it’s fair for them to want to charge you. It’s your prerogative to challenge them. BCA inspector came to inspect and collect, spent an hour looking over the car with a fine toothcomb and his reported damage costs came in at £776!
I've since had a revised cost back from LeasePlan at £665 and I'm still waiting to hear back from them over a few disputed items which I don't agree with.
This was my first lease, 3 years and covered 20k miles. I was fully expecting to pay something as x2 alloys were curbed and there was a decent scratch on the back bumper. Everything else pointed out is absolutely minute, but exceeds the 'wear and tear' guidelines. Some of the scratches pointed out are over 25mm in length but are thinner than a human hair and you really have to look hard to find them.
Wheel LHF - Scuffed Wheel only over 50mm - £77
Wheel RHF - Scuffed Wheel only over 50mm - £77
Bonnet - Paint chips (more than 8) - Repaint - £155 (Disputed this, there was only 2/3 chips as pointed out by inspector and the photos don't show any)
Door LHF - Scratched - Machine Polish - £40
Door LHR - Scratched - Machine Polish - £40
Bumper Rear - Scratched - Repaint - £155
Tailgate - Scratched - Machine Polish - £40
Door RHR - Scratched - Machine Polish - £40
Door Mirror Housing - Scratched - Machine Polish - £40
Annoyingly, the inspector said "what they'll probably do is charge you for the repairs, but just send it to auction without doing them. What id do, is ring up and dispute the charges and they'll probably just knock half off... it happens all the time"
I don't mind paying for the damage as the car isn't spotless, I just feel its a bit excessive given how small some of the reported items are.
Obviously I don't know about the legalities of repair charges etc, but my question is, if I'm being billed for something specific where I have an invoice for said repairs, if the repairs aren't carried out and the car is just sent to auction 'as is' is that not illegal? As repairs have been charged for and not carried out?
Edition87 said:
I had a black Focus collected and inspected on 25/03, leased through Nationwide/LeasePlan.
BCA inspector came to inspect and collect, spent an hour looking over the car with a fine toothcomb and his reported damage costs came in at £776!
I've since had a revised cost back from LeasePlan at £665 and I'm still waiting to hear back from them over a few disputed items which I don't agree with.
This was my first lease, 3 years and covered 20k miles. I was fully expecting to pay something as x2 alloys were curbed and there was a decent scratch on the back bumper. Everything else pointed out is absolutely minute, but exceeds the 'wear and tear' guidelines. Some of the scratches pointed out are over 25mm in length but are thinner than a human hair and you really have to look hard to find them.
Wheel LHF - Scuffed Wheel only over 50mm - £77
Wheel RHF - Scuffed Wheel only over 50mm - £77
Bonnet - Paint chips (more than 8) - Repaint - £155 (Disputed this, there was only 2/3 chips as pointed out by inspector and the photos don't show any)
Door LHF - Scratched - Machine Polish - £40
Door LHR - Scratched - Machine Polish - £40
Bumper Rear - Scratched - Repaint - £155
Tailgate - Scratched - Machine Polish - £40
Door RHR - Scratched - Machine Polish - £40
Door Mirror Housing - Scratched - Machine Polish - £40
Annoyingly, the inspector said "what they'll probably do is charge you for the repairs, but just send it to auction without doing them. What id do, is ring up and dispute the charges and they'll probably just knock half off... it happens all the time"
I don't mind paying for the damage as the car isn't spotless, I just feel its a bit excessive given how small some of the reported items are.
Obviously I don't know about the legalities of repair charges etc, but my question is, if I'm being billed for something specific where I have an invoice for said repairs, if the repairs aren't carried out and the car is just sent to auction 'as is' is that not illegal? As repairs have been charged for and not carried out?
You rented a car from them under some specific contractual terms. You were careless with their property and you're now upset that they have the gall to charge you for damage you've caused, directly or not. They want to be compensated for the money they've lost on their asset due to your negligence. It's their property, they have the right to get the repairs done or not. You have consented to be charged for any damage when you signed your agreement. You can dispute the damage as fair wear and tear, but you can't tell them what to do with their own property.BCA inspector came to inspect and collect, spent an hour looking over the car with a fine toothcomb and his reported damage costs came in at £776!
I've since had a revised cost back from LeasePlan at £665 and I'm still waiting to hear back from them over a few disputed items which I don't agree with.
This was my first lease, 3 years and covered 20k miles. I was fully expecting to pay something as x2 alloys were curbed and there was a decent scratch on the back bumper. Everything else pointed out is absolutely minute, but exceeds the 'wear and tear' guidelines. Some of the scratches pointed out are over 25mm in length but are thinner than a human hair and you really have to look hard to find them.
Wheel LHF - Scuffed Wheel only over 50mm - £77
Wheel RHF - Scuffed Wheel only over 50mm - £77
Bonnet - Paint chips (more than 8) - Repaint - £155 (Disputed this, there was only 2/3 chips as pointed out by inspector and the photos don't show any)
Door LHF - Scratched - Machine Polish - £40
Door LHR - Scratched - Machine Polish - £40
Bumper Rear - Scratched - Repaint - £155
Tailgate - Scratched - Machine Polish - £40
Door RHR - Scratched - Machine Polish - £40
Door Mirror Housing - Scratched - Machine Polish - £40
Annoyingly, the inspector said "what they'll probably do is charge you for the repairs, but just send it to auction without doing them. What id do, is ring up and dispute the charges and they'll probably just knock half off... it happens all the time"
I don't mind paying for the damage as the car isn't spotless, I just feel its a bit excessive given how small some of the reported items are.
Obviously I don't know about the legalities of repair charges etc, but my question is, if I'm being billed for something specific where I have an invoice for said repairs, if the repairs aren't carried out and the car is just sent to auction 'as is' is that not illegal? As repairs have been charged for and not carried out?
jonnyefc said:
Edition87 said:
I had a black Focus collected and inspected on 25/03, leased through Nationwide/LeasePlan.
BCA inspector came to inspect and collect, spent an hour looking over the car with a fine toothcomb and his reported damage costs came in at £776!
I've since had a revised cost back from LeasePlan at £665 and I'm still waiting to hear back from them over a few disputed items which I don't agree with.
This was my first lease, 3 years and covered 20k miles. I was fully expecting to pay something as x2 alloys were curbed and there was a decent scratch on the back bumper. Everything else pointed out is absolutely minute, but exceeds the 'wear and tear' guidelines. Some of the scratches pointed out are over 25mm in length but are thinner than a human hair and you really have to look hard to find them.
Wheel LHF - Scuffed Wheel only over 50mm - £77
Wheel RHF - Scuffed Wheel only over 50mm - £77
Bonnet - Paint chips (more than 8) - Repaint - £155 (Disputed this, there was only 2/3 chips as pointed out by inspector and the photos don't show any)
Door LHF - Scratched - Machine Polish - £40
Door LHR - Scratched - Machine Polish - £40
Bumper Rear - Scratched - Repaint - £155
Tailgate - Scratched - Machine Polish - £40
Door RHR - Scratched - Machine Polish - £40
Door Mirror Housing - Scratched - Machine Polish - £40
Annoyingly, the inspector said "what they'll probably do is charge you for the repairs, but just send it to auction without doing them. What id do, is ring up and dispute the charges and they'll probably just knock half off... it happens all the time"
I don't mind paying for the damage as the car isn't spotless, I just feel its a bit excessive given how small some of the reported items are.
Obviously I don't know about the legalities of repair charges etc, but my question is, if I'm being billed for something specific where I have an invoice for said repairs, if the repairs aren't carried out and the car is just sent to auction 'as is' is that not illegal? As repairs have been charged for and not carried out?
You rented a car from them under some specific contractual terms. You were careless with their property and you're now upset that they have the gall to charge you for damage you've caused, directly or not. They want to be compensated for the money they've lost on their asset due to your negligence. It's their property, they have the right to get the repairs done or not. You have consented to be charged for any damage when you signed your agreement. You can dispute the damage as fair wear and tear, but you can't tell them what to do with their own property.BCA inspector came to inspect and collect, spent an hour looking over the car with a fine toothcomb and his reported damage costs came in at £776!
I've since had a revised cost back from LeasePlan at £665 and I'm still waiting to hear back from them over a few disputed items which I don't agree with.
This was my first lease, 3 years and covered 20k miles. I was fully expecting to pay something as x2 alloys were curbed and there was a decent scratch on the back bumper. Everything else pointed out is absolutely minute, but exceeds the 'wear and tear' guidelines. Some of the scratches pointed out are over 25mm in length but are thinner than a human hair and you really have to look hard to find them.
Wheel LHF - Scuffed Wheel only over 50mm - £77
Wheel RHF - Scuffed Wheel only over 50mm - £77
Bonnet - Paint chips (more than 8) - Repaint - £155 (Disputed this, there was only 2/3 chips as pointed out by inspector and the photos don't show any)
Door LHF - Scratched - Machine Polish - £40
Door LHR - Scratched - Machine Polish - £40
Bumper Rear - Scratched - Repaint - £155
Tailgate - Scratched - Machine Polish - £40
Door RHR - Scratched - Machine Polish - £40
Door Mirror Housing - Scratched - Machine Polish - £40
Annoyingly, the inspector said "what they'll probably do is charge you for the repairs, but just send it to auction without doing them. What id do, is ring up and dispute the charges and they'll probably just knock half off... it happens all the time"
I don't mind paying for the damage as the car isn't spotless, I just feel its a bit excessive given how small some of the reported items are.
Obviously I don't know about the legalities of repair charges etc, but my question is, if I'm being billed for something specific where I have an invoice for said repairs, if the repairs aren't carried out and the car is just sent to auction 'as is' is that not illegal? As repairs have been charged for and not carried out?
Daz_86 said:
Just had my fiesta collected by BCA on behalf of Ford/ALD. There's small gouge damage to the alloy and the tyre next to it has a slice, not down to cords or anything, just the kerb protection area, which I knew about and accept.
However while the £50.00 charge for the alloy I accept, The £199 for a 205/45 17 Michelin PS4 they want to charge me I certainly don't. This is £70 more than even the most expensive of tyre places. I've refused to sign the handback form and the collection guy added comments on to it that its because I'm disputing the tyre cost, not the damage.
Has anyone had success in negotiating a more realistic cost or should I be prepared to lose the battle?
Just to follow this up.However while the £50.00 charge for the alloy I accept, The £199 for a 205/45 17 Michelin PS4 they want to charge me I certainly don't. This is £70 more than even the most expensive of tyre places. I've refused to sign the handback form and the collection guy added comments on to it that its because I'm disputing the tyre cost, not the damage.
Has anyone had success in negotiating a more realistic cost or should I be prepared to lose the battle?
Had an email back off ALD/Ford Lease after I sent a complaint in over the tyre quote. No charges at all are being applied ref the alloy or tyre. So that's good. Also, Car's been gone 3 weeks tomorrow and I haven't been asked for the 50% remaining rental settlement yet, cars prepped and up for sale at arnold clark stafford, but they're not rushing themselves to get my money I do owe.
Edited by Daz_86 on Wednesday 7th April 21:34
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