Merc/BCA trying it on with lease charges?

Merc/BCA trying it on with lease charges?

Author
Discussion

swisstoni

17,210 posts

281 months

Saturday 7th August 2021
quotequote all
Zlat502 said:
This is exactly the kind of situation that puts me right off ever leasing a car...ever.
Yes. I’ve heard all the arguments for it and it is quite persuasive if you really must drive a nearly new car all the time ( as that’s an expensive thing to do however you achieve it).

But it’s interesting to how they claw money back.

clockworks

5,443 posts

147 months

Saturday 7th August 2021
quotequote all
With the current high prices that most fairly new cars are fetching, why would anyone send their car back at the end of the lease - especially one that had only done half the contracted mileage?

I would've thought that most cars like this would be worth substantially more than the balloon payment (or whatever it's called). Why not just get a bank loan, buy the car, and either keep using it, or sell it to WBAC or through Wizzle? Should be quids in.

Or am I missing something?

I wonder if there's a market for one of the car buying groups in contacting lease car drivers just before the car's due to go back, and making them an offer?

Lamborghini Doors

21 posts

38 months

Saturday 7th August 2021
quotequote all
clockworks said:
With the current high prices that most fairly new cars are fetching, why would anyone send their car back at the end of the lease - especially one that had only done half the contracted mileage?

I would've thought that most cars like this would be worth substantially more than the balloon payment (or whatever it's called). Why not just get a bank loan, buy the car, and either keep using it, or sell it to WBAC or through Wizzle? Should be quids in.

Or am I missing something?

I wonder if there's a market for one of the car buying groups in contacting lease car drivers just before the car's due to go back, and making them an offer?
This is lease not PCP. You cannot typically buy the car at the end of the contract on a lease.

sakie

5 posts

34 months

Saturday 7th August 2021
quotequote all
@Clockworks. It was a contract hire I didn’t have the option to buy the car at the end of the contract.

carburettoricing

Original Poster:

29 posts

75 months

Saturday 7th August 2021
quotequote all
sakie said:
I'll keep watching this space for any further updates from carburettoricing but its utterly disappointing that Mercedes Benz have started to act like a shady car rental company.
I sent them a modified version of the letter I posted earlier in the thread midweek and still await a response despite politely asking for confirmation of receipt. I'll keep you updated.

mbfsresolutions@daimler.com

I've already prewritten a covering letter for the financial ombudsman, an email to the whatcar helpdesk (public/social media pressure) and some notes for what I'd need to get across during the consultation meeting should I need to seek legal advice, so I'm good to go immediately just in case they want to continue to behave like a backstreet car salesman.


carburettoricing

Original Poster:

29 posts

75 months

Saturday 7th August 2021
quotequote all
clockworks said:
With the current high prices that most fairly new cars are fetching, why would anyone send their car back at the end of the lease - especially one that had only done half the contracted mileage?

I would've thought that most cars like this would be worth substantially more than the balloon payment (or whatever it's called). Why not just get a bank loan, buy the car, and either keep using it, or sell it to WBAC or through Wizzle? Should be quids in.

Or am I missing something?

I wonder if there's a market for one of the car buying groups in contacting lease car drivers just before the car's due to go back, and making them an offer?
For something to do with tax reasons (so they claim) it is not possibly to directly buy the car at the end of a lease agreement.

Mr Miata

980 posts

52 months

Saturday 7th August 2021
quotequote all
Sheepshanks said:
Mr Miata said:
Alloy wheel scuffs - I reckon there’s no way Manheim had time to refurb the wheels before it was sold at auction. I checked the autotrader add and you can still see evidence of scuff marks.

I sent an email to the company I leased the car from asking are they scamming me and do they have any evidence the repair work was carried out. No reply.
It doesn't normally work like that. It's a dilapidation charge - it reflects the amount the car will get knocked down when it gets auctioned, there's never any intention to repair it. That's why the charges are usually less than it would cost to get the damage fixed.
The car was in positive equity. Even if the auction sale got knocked down because of a scuffed alloy. Robbing bds

Edited by Mr Miata on Saturday 7th August 22:06

Sheepshanks

33,109 posts

121 months

Saturday 7th August 2021
quotequote all
Mr Miata said:
The car was in positive equity. Even if the auction sale got knocked down because of a scuffed alloy. Robbing bds
OK - you don’t get how business works.

Why didn’t you buy the car and sell it yourself? If it was worth so much you could have even sold it to WBAC and got them to settle your finance.

surveyor

17,906 posts

186 months

Sunday 8th August 2021
quotequote all
It is par for the course.

My van went back earlier this year, and the 'app' produced £950 worth of damage - mostly in the loadbay. As I'm not the typical van user, frankly not many would have been in better condition.

Obviously they did not do the work, and the advert from the garage where it ended up was full of exceptional condition etc.

I really wanted to argue it, but despite me saying this the accounts department just paid it. So be it. To be fair the £3k xs mileage charge hid the issue in part..

roadsmash

2,623 posts

72 months

Sunday 8th August 2021
quotequote all
Man damages car not owned by him.

Man wonders why owner wants him to pay for the damage he caused.

Northernboy

12,642 posts

259 months

Sunday 8th August 2021
quotequote all
roadsmash said:
Man damages car not owned by him.

Man wonders why owner wants him to pay for the damage he caused.
Where? That doesn’t seem to apply to anyone in this thread.

essayer

9,120 posts

196 months

Sunday 8th August 2021
quotequote all
Bit confused by the process here.

For the two vehicles I’ve returned off lease, there’s been an inspection where they look for damage then a few days later they pick it up.

Do Mercedes not do this?

Spidersleg

679 posts

85 months

Sunday 8th August 2021
quotequote all
essayer said:
Bit confused by the process here.

For the two vehicles I’ve returned off lease, there’s been an inspection where they look for damage then a few days later they pick it up.

Do Mercedes not do this?
All in one go now, inspection and collection.

clockworks

5,443 posts

147 months

Sunday 8th August 2021
quotequote all
I didn't realise that some of these schemes don't allow purchase at a pre-agreed price. I've always bought my cars - usually from savings, very occasionally topped up with a bank loan.

I haven't even used HP in the last 35+ years.

carburettoricing

Original Poster:

29 posts

75 months

Thursday 12th August 2021
quotequote all
I won.

Fair play to Merc writing off the £35 bumper scuff as a gesture of goodwill, I would have been happy to pay that as that particular damage actually existed.




Mr_Megalomaniac

860 posts

68 months

Thursday 12th August 2021
quotequote all
Zlat502 said:
This is exactly the kind of situation that puts me right off ever leasing a car...ever.
Too true! 100% this sort of pisstake is exactly why I won't lease. I don't trust them.

carburettoricing said:
I won.

Fair play to Merc writing off the £35 bumper scuff as a gesture of goodwill, I would have been happy to pay that as that particular damage actually existed.
Excellent news and great to see that your challenge was upheld to their completely unreasonable charges! Good work!

Wills2

23,230 posts

177 months

Thursday 12th August 2021
quotequote all
clockworks said:
I didn't realise that some of these schemes don't allow purchase at a pre-agreed price. I've always bought my cars - usually from savings, very occasionally topped up with a bank loan.

I haven't even used HP in the last 35+ years.
An operating lease is different to a finance agreement with a balloon payment or GFV at the end, you don't get the V5 the lease company is the registered keeper also the car isn't yours to sell unlike with a PCP or HP agreement (whilst clearing the settlement as part of that sale)

There are some benefits though, VED is included and often it's cheaper to lease than PCP the car but it's more restrictive, I have a 7 series coming in September the difference between a lease or PCP was around £10,000 over the term so the lease was chosen.




Edited by Wills2 on Thursday 12th August 23:07

carburettoricing

Original Poster:

29 posts

75 months

Friday 13th August 2021
quotequote all
sakie said:
I called them up and they said that the first inspection is just to determine the road worthiness and second inspection is the real one. The collection inspector did a good 45 minutes forensic inspection which definitely wasn't just checking road worthiness.

I've told her no other damage was there at the time to collection other than the wheel damage and how can I be responsible for something that was not there at the time of collection but she kept saying that the purpose of first inspection is not to note the damages which I don't believe is true.
From the horses mouth!


sakie

5 posts

34 months

Friday 13th August 2021
quotequote all
Excellent news carburettoricing!!!

Many thanks for sharing. I’ll share my experience when I hear further from them. Just got an email from DeFleet a few days back saying that they’re querying my concerns and would get back when they have some answers.


essayer

9,120 posts

196 months

Friday 13th August 2021
quotequote all
Regardless of where they inspect it, a 2/3 year old car is expected to have some wear and tear. If they choose not to follow the BVRLA rules they should have an equivalent process