Car Sales - what happened to you lot?!
Discussion
Superleg48 said:
The Service Team is for servicing and the Sales Team is for selling.
In a business, especially a smallish one like a dealership, everyone is a salesperson. Every customer inter-action is a sales oportunity.That franchise dealers choose not to try a capitalize on these opportunties leads me to think that there's not enough franchise dealers. Life is too easy for them - they have an area and they sell sufficient cars such that they don't need to put any effort into selling more.
I think courtesy cars are a really good to way to introduce a customer to the 'range' of cars a manufacturer makes. Many years ago my brand new A3 kept breaking and I went through most of the range of cars, from the brilliant A2 to a snowy week with a convertible TT. As I liked the A4 I ended up buying one and my Dad and Mum still have an Audi each as they both loved the A3 and the A4 I had.
I don't think every visit to service can be a sales opportunity, personally if I wanted to imminently change my car I probably wouldn't service it (if I was p/xing anyway) so I don't think an unincentivised service advisor can be blamed for that. But, by the same token, i'm surprised car manufacturers themselves don't offer support for a service fleet that 'opens the eyes' of customers. I'm not talking a range of high powered race cars, but just a range of different vehicles that plant a subtle seed for customers.
I don't think every visit to service can be a sales opportunity, personally if I wanted to imminently change my car I probably wouldn't service it (if I was p/xing anyway) so I don't think an unincentivised service advisor can be blamed for that. But, by the same token, i'm surprised car manufacturers themselves don't offer support for a service fleet that 'opens the eyes' of customers. I'm not talking a range of high powered race cars, but just a range of different vehicles that plant a subtle seed for customers.
PixelpeepS3 said:
Wow you've used a lot of words just to say you don't understand the point of the thread.
Customer service is an art - you either get it, or you don't - I see both your directorships are quite recent so maybe you're new to the business world?
I'll break down the points i am making, in case they've been lost in translation.
1) if a customer drives a 5 door, chances are they need the extra doors - if you can't supply a 5 door then at least acknowledge you cant offer it.
The fact this was ignored and not addressed shows a lack in understanding the customer (or even caring)
2) Sales don't work with service you're saying? i think i was saying that too? - but why don't they? If sales didn't sell, service would be out of a job. they all work for the same company who's SOLE purpose is to make money. I was asking WHY don't they - because they used to.
none of these facts changed my life in any way, i have no sense of entitlement, it was just an observation which led to questions on a thread.
I think he gets the point of the thread, its his interpretation of it that you disagree with.Customer service is an art - you either get it, or you don't - I see both your directorships are quite recent so maybe you're new to the business world?
I'll break down the points i am making, in case they've been lost in translation.
1) if a customer drives a 5 door, chances are they need the extra doors - if you can't supply a 5 door then at least acknowledge you cant offer it.
The fact this was ignored and not addressed shows a lack in understanding the customer (or even caring)
2) Sales don't work with service you're saying? i think i was saying that too? - but why don't they? If sales didn't sell, service would be out of a job. they all work for the same company who's SOLE purpose is to make money. I was asking WHY don't they - because they used to.
none of these facts changed my life in any way, i have no sense of entitlement, it was just an observation which led to questions on a thread.
Edited by anonymous-user on Monday 10th December 11:13
Sheepshanks said:
Superleg48 said:
The Service Team is for servicing and the Sales Team is for selling.
In a business, especially a smallish one like a dealership, everyone is a salesperson. Every customer inter-action is a sales oportunity.That franchise dealers choose not to try a capitalize on these opportunties leads me to think that there's not enough franchise dealers. Life is too easy for them - they have an area and they sell sufficient cars such that they don't need to put any effort into selling more.
PixelpeepS3 said:
Wow you've used a lot of words just to say you don't understand the point of the thread.
Customer service is an art - you either get it, or you don't - I see both your directorships are quite recent so maybe you're new to the business world?
I'll break down the points i am making, in case they've been lost in translation.
1) if a customer drives a 5 door, chances are they need the extra doors - if you can't supply a 5 door then at least acknowledge you cant offer it.
The fact this was ignored and not addressed shows a lack in understanding the customer (or even caring)
2) Sales don't work with service you're saying? i think i was saying that too? - but why don't they? If sales didn't sell, service would be out of a job. they all work for the same company who's SOLE purpose is to make money. I was asking WHY don't they - because they used to.
none of these facts changed my life in any way, i have no sense of entitlement, it was just an observation which led to questions on a thread.
Did you spend a long time studying to achieve that level of condescending or does it just come naturally to you? It is slightly creepy that you should dig into my background to arm yourself with something to patronise me about, not to mention concerning that you are motivated to do so.Customer service is an art - you either get it, or you don't - I see both your directorships are quite recent so maybe you're new to the business world?
I'll break down the points i am making, in case they've been lost in translation.
1) if a customer drives a 5 door, chances are they need the extra doors - if you can't supply a 5 door then at least acknowledge you cant offer it.
The fact this was ignored and not addressed shows a lack in understanding the customer (or even caring)
2) Sales don't work with service you're saying? i think i was saying that too? - but why don't they? If sales didn't sell, service would be out of a job. they all work for the same company who's SOLE purpose is to make money. I was asking WHY don't they - because they used to.
none of these facts changed my life in any way, i have no sense of entitlement, it was just an observation which led to questions on a thread.
Edited by PixelpeepS3 on Monday 10th December 11:13
I shall not even waste a breath responding to your rudeness.
Superleg48 said:
Did you spend a long time studying to achieve that level of condescending or does it just come naturally to you? It is slightly creepy that you should dig into my background to arm yourself with something to patronise me about, not to mention concerning that you are motivated to do so.
Superleg48 then said:
I shall not even waste a breath responding to your rudeness.
PixelpeepS3 said:
Superleg48 said:
Did you spend a long time studying to achieve that level of condescending or does it just come naturally to you? It is slightly creepy that you should dig into my background to arm yourself with something to patronise me about, not to mention concerning that you are motivated to do so.
Superleg48 then said:
I shall not even waste a breath responding to your rudeness.
However, I was annoyed by your comments and I was referring to not responding to your further elaborations following the patronising comments, but I think you know the context of what I meant. Incidentally, your background check was incomplete and a classic case of 2+2=5.
You’re a really nice guy.
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