Consumer Rights Act 2015

[NeilMick]

Hi all

I bought a car from a franchised dealer back in March, last week i noticed a fault with it and booked it in to be looked at.

They're giving me some rubbish that it isn't covered under rhe warranty. However as I'm between 30 days and 6 months the onus is on them to prove it wasn't there at the time of sale and repair it if they cannot.

However if they fail to agree to or attempt and fail the CRA then gives me the opportunity for a refund.

However i am unlikely to be able to buy the same car now with that money. Am I not entitled to get it repaired somewhere else and then claim that back from the dealer either directly or through the small claims court? Ideally id like to keep the car as long at the item is repaired.

Thanks

Neil

[NeilMick]

Then that is a terrible piece of consumer law. So if i can't buy the equivalent model for any less than £5k more than i originally paid i have to let them buy it back off me and then potentially sell it on again?

Great legislation..

[NeilMick]

Thank god we don't have hyperinflation then or it would be an even bigger waste of time. I get the principle but if I now can't buy like for like, I am worse off.

[NeilMick]

LightningBlue said:

What’s the fault with it? Probably worth knowing to give more specific advice

The steering rack is knocking and BMW sell a repair kit for £30 plus however long it takes to fit, looking online if you have a lift and the tools probably less than an hour.

So not really the end of the world if i had to pay but quite frankly they should be doing it and are peeing off a customer to the point i wont ever use their franchise again or recommend anyone i know to for what is £150.