What would you do - problem 'new' car?

[jason61c]

Bought a 2016 discovery 4, I'll start this by sayign the dealer has been great.

68k mile car, had a full service before I bought it, full history.

24 hours after arrving home, water in fuel light came on, it had just had a new fuel filter, they replaced the housing this time and sensor. Also had a knock in the driveline somewhere, they replaced the prop shaft centre joint.

week later, water in fuel light on again, in addition car had a couple of strange gearbox issues where the red light above the 'D' flashed and it wouldnt change up. They replaced the gear selector as it was showing as a fault(£400ish part) and replaced the fuel sensor and wiring.

3 days after getting it back(took 4/5 days as the gear selector was on back order), the engine ecu light has now come on.

What should I do? I feel like I just want it gone now. would I be out of order to ask for my money back? Dealer has been really good, however its had none stop issues and i feel like its a lemon.

I can see why landcruiser v8 D costs £10k+ more.

[jason61c]

rosejem said:

Explain your thoughts to the dealer who supplied the car & see how good they really are , I doubt they will take the car back for a full refund but its worth a go seeing all the hassle you are experiencing.

Plan B option , stick with it & hopefully they can it sorted again.

Plan C option see what else they have for sale & perhaps there is an other car you would interested in doing a change over.

I paid £1k depost on credit card, the rest cash, its been in the dealers 3 times, I can't see how they'd wriggle out of it? there's nothing they have that i'd want. it was 33 days ago that I paid for it.

[jason61c]

Thanks all, i'll call tomorrow and see how they take it(I did send a pic of the EML saying I'd like a refund now).

Hoping they'll be fairly ok.....

what to replace it with? Big family car, capable of pulling a 2 horse trailer. Not a landrover!

[jason61c]

stevemcs said:

Land Cruiser then. Have you checked to see why the eml is on ?

Not yet. Garage I bought it from is an hour away and it happened sat night.

[jason61c]

they asked if they had a car in that i'd like instead. I dont think there is.

They asked if we'd like this

https://www.autotrader.co.uk/car-details/202304256...

[jason61c]

stevemcs said:

If thats the only option then go for it, although i'd take a working Disco over the VW

its the size that I asked for. I'm struggling to work out if there's such thing as a 'working Disco'.

if they've not got anything I'd go for, i'm going to push for a refund.

[jason61c]

lord trumpton said:

jason61c said:

they asked if they had a car in that i'd like instead. I dont think there is.

They asked if we'd like this

https://www.autotrader.co.uk/car-details/202304256...

I'd take the VW every day of the week over a wallet hoover LR

Every now and then.

They do have a x5 40d in.

https://www.castlemotors.com/used-bmw-x5-liskeard-...

thats 7 seats, punchy engine.

[jason61c]

alfabeat said:

There are an awful lot of Disco's on the road. They are a very good vehicle and people love them (me included). If they were THAT bad, then why are there so many still trundling around. It's just about finding the good ones, which is a bit of potluck. I have considered swapping mine for a newer one several times, but the fact that mine is a good one, makes me stick with what I know.

A decent LR specialist knows them inside out and how to fix them. They aren't particularly complicated vehicles.

I get that. I just wish we'd got a landcruiser, for the better build quality and reliablity. I can see why they cost more used even though they cost less new.

[jason61c]

GreatGranny said:

Definitely the VW if it's the no hassle option.

If you don't go for that have they said they will give you a refund?

Not yet, however given its had problems since day 1, they've not got far to go. they're a proper setup also, which gives some level of comfort.

[jason61c]

As an update......

Dealer will not offer a refund.

Dealers offer for the Touareg, was the Touageg+£1500 refund.

We paid £24750 for the Discovery, a £2251 shortfall. Which I find quite amazing as an 'offer'. They won't do a swap on a cost neutral basis.

They've offered to take the car in again(its showing Nox related fault codes - likely to 'just' be a Nox sensor).

I've had zero 'fair use' of the car, so even though its over 30 days when I asked for a refund, I think the history backs it up. it has been multiple faults, I know I need to give them fair chance to repair, where does this actually stop though?

[jason61c]

dmsims said:

I know what you are saying but £2k will seem like a bargain to ditch that POS

More helpfully:

https://www.themotorombudsman.org/knowledge-base/w...

When did you first contact them about problems ?

Edited by dmsims on Thursday 4th May 13:23

Within 24 hours - thats when the first problems started.

[jason61c]

So, to round the thread off........

I let them fix the issue(2 new NOX sensors).

48 hours later, critical oil warning on the dash. showing zero oil. I put in 3.5ltrs, no level.

They collected it yesterday, I got a refund today........... for the full purchase price. Just waiting for a refund on the warranty.

I think it might be an oil level sensor issue, however the car was dogst.

So upto £35k, ideally under £30, perfect world £25k.

tow a horse trailer with 2 small horse things. not have issues every 48 hours, fit a growing family of 5.

I'm tired of car hunting now.

[jason61c]

dmsims said:

Volvo V60 T8

They're not big enough.

[jason61c]

Bobupndown said:

What a saga. You are well rid of that one.

Yep. Glad to see it gone.

[jason61c]

If this wasn't black or had a tow bar...

https://finder.porsche.com/gb/en-GB/details/porsch...

what are the 4.2's like? I see porsche has extended the transfer case warranty?

[jason61c]

I've narrowed it down to a xc90(there's 2 years warranty/servicing etc on approved used).

Or a vw toureg. gut says the toureg will tow better, the xc90 will hold its money better.

[jason61c]

there's some v90's at work that have been zero issue.

its only towing 10% or less of the time, the rest of the time I think it'll work well as a big family car.

This is the one i'm looking at

https://www.clivebrook.co.uk/used-cars/16073130-vo...

2 years warranty/servicing/mot's included(just trying to get them to include a tow bar........).

Or something like this

https://finder.porsche.com/gb/en-GB/details/porsch...

[jason61c]

RayDonovan said:

jason61c said:

there's some v90's at work that have been zero issue.

its only towing 10% or less of the time, the rest of the time I think it'll work well as a big family car.

This is the one i'm looking at

https://www.clivebrook.co.uk/used-cars/16073130-vo...

2 years warranty/servicing/mot's included(just trying to get them to include a tow bar........).

Or something like this

https://finder.porsche.com/gb/en-GB/details/porsch...

The Volvo looks good, high spec as I guess it was a Volvo UK car by the numberplate. MOT history looks clean.
Just double check the tyres as I think they'll be 20 or 21".

The dealership group have a good rep, I used to Golf with the founder..

Its going to be a Volvo. Just working out which one and from where.

[jason61c]

deposit placed on this.

https://www.hsfgroup.co.uk/used-cars/16186584-volv...

[jason61c]

thanks for the votes of confidence.

next 2 services FOC/2 year warranty, 6mm on all the tyres, lovely spec, just serviced.