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I thought I'd share my experience today. We stopped off at the Northampton Supercharger station to grab a quick charge. There was a light gold Model S parked opposite - sign written "Tesla Service" on silver decals (sorry I should snapped some pics).
The gent came over and the convo went like this, "Hello, I noticed that your car has an outstanding service issue on it relating to the boot opening mechanism. I can fix it for you free of charge if you like. It will only take a minute". The guy then took off my boot actuator, changed the defective seal and went before my car finished its 18 minute charge.
Seriously impressed with this. I've owned some great marques over the years but no other car company has ever delivered an unplanned impromptu, free service on a whim before.
I am impressed. I await the normal stream of PH negativity from the non-believers etc
The gent came over and the convo went like this, "Hello, I noticed that your car has an outstanding service issue on it relating to the boot opening mechanism. I can fix it for you free of charge if you like. It will only take a minute". The guy then took off my boot actuator, changed the defective seal and went before my car finished its 18 minute charge.
Seriously impressed with this. I've owned some great marques over the years but no other car company has ever delivered an unplanned impromptu, free service on a whim before.
I am impressed. I await the normal stream of PH negativity from the non-believers etc
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