Excellent service

[RemarkLima]

Just through, we often are quick to complain, but fail to praise.

So our Model 3 LR developed a fault where the AC charging would work, but not the DC. Raised it with service via the app, and stated that we are doing some long journeys next week, so really need the DC charging available.

That was Wednesday, then some messages Thursday about the parts being ordered - I messaged again asking maybe a loan car as we really need the fast charging available. Fair play, they juggled the parts at Tesla Chelmsford, and called me this morning and had it fixed in an hour.

All in all, I'm really impressed with the customer service, to juggle jobs and parts to fit me in due to our direct need is excellent.