Million mile Mondeo Pt2
Discussion
jamiebae said:
The old model was a Ford Europe design and built specifically for the Euro market, the new one isn't. It's a US market car which was modified to be sold in Europe (Ford don't sell enough Mondeos to justify a standalone model anymore) and it really shows unfortunately.
That's no excuse for the dealer though, I guess that's partly why you've got the only Mondeo taxi in Glasgow and everyone else drives a Skoda or converted Peugeot van.
theres 3 now in Glasgow (fools) although mines is the only estate mk5. I could live with the niggles and the breakdown is just one of those things, its the poor service and lack of spare parts that has most annoyed me.That's no excuse for the dealer though, I guess that's partly why you've got the only Mondeo taxi in Glasgow and everyone else drives a Skoda or converted Peugeot van.
eltax91 said:
Can you not do the s
tty shifts and borrow from another cabbie? At least you could keep earning!
problem I have had is a constant level of expectation of getting the car back soon so for 2 weeks I've not really bothered looking at other options. then today fully expecting to get the car back to be told ooops your looking at another fortnight means I need to sort something sharpish.tty shifts and borrow from another cabbie? At least you could keep earning!watch this space.....
well sent an email off to the directors office see what comes of that, really is a poor show that Ford don't have a single pump available anywhere, funnily enough 5 minutes on google this morning turned up stock in Manchester at an independent supplier. the joys of leaning out supply chains and carrying as little stock as possible.
AngryGlasgowrob said:
Hi there,
Was wondering if you can offer some insight into a problem I’m having with my Mondeo at the moment.
Now just to give you some background, I’m a taxi driver up in Glasgow and currently on my 3rd Mondeo. Previous mk4 was bulletproof so automatically I stuck with the Mk5 for its replacement. Its worked hard and serviced religiously so although the odd problem does crop up thankfully their kept to a minimum.
Now I had a breakdown on the 28th of February, not a big deal its one of those things that happens and you plan accordingly. So the car was delivered to my local dealer(Evans Halshaw Glasgow) courtesy of Ford assist via the AA. So far so good. Now obviously time of the year lots of PDIs to be carried out I expected a bit of a delay which wasn’t a big deal as an extra day or 2 would be perfect as I had another warranty issue to be addressed that was waiting on parts(the common mk5 driveshaft issue. Well certainly common for talkford members it seems), this is where it got difficult. The car spent a week and a bit being diagnosed with mechanics/master techs and even a Ford field engineer involved to get to the bottom of the problem (currently diagnosed as a faulty fuel pump) Dealer advised part ordered Friday for delivery Monday from Manchester with fitting hopefully Monday PM and car back to me Tuesday. This whilst not ideal was fine 2 weeks off the road is painful when your car is your livelihood but again something you have to accept.
So fast forward to today, and a quick call to the dealer to confirm we were still on for an afternoon pickup and getting back to work. Alas not, dealer advised parts didn’t come in yesterday (thanks for the update) and after a bit of prodding and checking its turns out on backorder and no firm date although an estimate of the 22nd for them being back in stock. As you can imagine it’s a sobering thought to find out your means of earning wont be returned to you for going on 4 weeks. I’m a bit perplexed with the investment Ford has made in fancy all singing all dancing global SAP and warehouse management systems (sprint is it?) that what I would assume being a common part Fuel pump for a 2l tdci engine common to a number of models and in production for a number of years cant be had for love nor money.
Couple this with the poor communication and diagnostics from the dealer the hoops you have to jump through to speak to Ford CRC 1st contact, go through DPA transfer to CRC go through DPA again then be told the person you need to speak to isn’t available and they are the ones that have to call you back. It really is a frustrating time. I cant seem to get anyone to take ownership of my issue nor give me definite dates for getting my livelihood back.
So I’m looking for some help if you can with a few things?
Firstly can someone please take ownership of my issue and give me something solid in terms of when I can get back to work.
Secondly, can you give me your thoughts on the supply chain issues? Is this a very unusual one off or is this something that I’m likely to experience in future? I’ve already had issues obtaining even basic service parts recently (genuine ford wiper blades unavailable for example).
Thirdly don’t suppose ford or any of their partners have any driving jobs going? Unfortunately I still have bills to pay and no taxi means no work
I look forward to your reply,
Best regards
Rob
Unfortunate Mondeo owner
I could understand if I was looking for parts for something rare but its a 2l diesel engine fuel pump which is a common part across umpteen models.Was wondering if you can offer some insight into a problem I’m having with my Mondeo at the moment.
Now just to give you some background, I’m a taxi driver up in Glasgow and currently on my 3rd Mondeo. Previous mk4 was bulletproof so automatically I stuck with the Mk5 for its replacement. Its worked hard and serviced religiously so although the odd problem does crop up thankfully their kept to a minimum.
Now I had a breakdown on the 28th of February, not a big deal its one of those things that happens and you plan accordingly. So the car was delivered to my local dealer(Evans Halshaw Glasgow) courtesy of Ford assist via the AA. So far so good. Now obviously time of the year lots of PDIs to be carried out I expected a bit of a delay which wasn’t a big deal as an extra day or 2 would be perfect as I had another warranty issue to be addressed that was waiting on parts(the common mk5 driveshaft issue. Well certainly common for talkford members it seems), this is where it got difficult. The car spent a week and a bit being diagnosed with mechanics/master techs and even a Ford field engineer involved to get to the bottom of the problem (currently diagnosed as a faulty fuel pump) Dealer advised part ordered Friday for delivery Monday from Manchester with fitting hopefully Monday PM and car back to me Tuesday. This whilst not ideal was fine 2 weeks off the road is painful when your car is your livelihood but again something you have to accept.
So fast forward to today, and a quick call to the dealer to confirm we were still on for an afternoon pickup and getting back to work. Alas not, dealer advised parts didn’t come in yesterday (thanks for the update) and after a bit of prodding and checking its turns out on backorder and no firm date although an estimate of the 22nd for them being back in stock. As you can imagine it’s a sobering thought to find out your means of earning wont be returned to you for going on 4 weeks. I’m a bit perplexed with the investment Ford has made in fancy all singing all dancing global SAP and warehouse management systems (sprint is it?) that what I would assume being a common part Fuel pump for a 2l tdci engine common to a number of models and in production for a number of years cant be had for love nor money.
Couple this with the poor communication and diagnostics from the dealer the hoops you have to jump through to speak to Ford CRC 1st contact, go through DPA transfer to CRC go through DPA again then be told the person you need to speak to isn’t available and they are the ones that have to call you back. It really is a frustrating time. I cant seem to get anyone to take ownership of my issue nor give me definite dates for getting my livelihood back.
So I’m looking for some help if you can with a few things?
Firstly can someone please take ownership of my issue and give me something solid in terms of when I can get back to work.
Secondly, can you give me your thoughts on the supply chain issues? Is this a very unusual one off or is this something that I’m likely to experience in future? I’ve already had issues obtaining even basic service parts recently (genuine ford wiper blades unavailable for example).
Thirdly don’t suppose ford or any of their partners have any driving jobs going? Unfortunately I still have bills to pay and no taxi means no work
I look forward to your reply,
Best regards
Rob
Unfortunate Mondeo owner
Edited by Glasgowrob on Wednesday 15th March 11:38
bearman68 said:
Forgive me for being pig headed in this, but I don't understand why Ford think it's a fuel pump. If the pump has gone south, all the injectors will need replacing anyway, so I just question their diagnostics. It would be a bit rough to wait until the 22nd have it fitted, and find it's not the issue. Quite possible IMO
myself and my regular mechanic were just talking about this especially with the oil level going well above max. from the breakdown report from the AA. they were absolutely fantastic btw
AA said:
We have recovered your vehicle.Patrol found the following fault code/s:System : Engine control 1 - 52Q / Diesel CR/EDC SID 206P0251 - Unknown fault. Error Message : .P228C - Fuel metering unit. Error Message : Malfunction.P02FA - Unknown fault. Error Message :
been a long time since I was anywhere near a diesel but i'd be interested to hear your thoughts on the abovebearman68 said:
We have recovered your vehicle.Patrol found the following fault code/s:System : Engine control 1 - 52Q / Diesel CR/EDC SID 206P0251 - Unknown fault. Error Message : .P228C - Fuel metering unit. Error Message : Malfunction.P02FA - Unknown fault. Error Message :
Error code P228C is the fuel control valve outside 'map' limits. So given the diesel in the oil, it's reasonable to assume it working too hard, (rather than not hard enough). This would imply a leak on the high pressure side of the system.
Don't get me wrong, it's possible the HP pump has broken down, and is not able to maintain pressure. But that doesn't account for the diesel in the oil. (I'm assuming it's diesel not water here). So what part of the high pressure system would allow diesel into the oil while leaking? (Ah, yes, the fuel pump).
I wouldn't want to cast aspersions, but with the info supplied, I'm finding hard to believe the fuel pump explanation. (sorry)
you and me both, hence I don't believe for a minute i'll be back using it this month ;(Error code P228C is the fuel control valve outside 'map' limits. So given the diesel in the oil, it's reasonable to assume it working too hard, (rather than not hard enough). This would imply a leak on the high pressure side of the system.
Don't get me wrong, it's possible the HP pump has broken down, and is not able to maintain pressure. But that doesn't account for the diesel in the oil. (I'm assuming it's diesel not water here). So what part of the high pressure system would allow diesel into the oil while leaking? (Ah, yes, the fuel pump).
I wouldn't want to cast aspersions, but with the info supplied, I'm finding hard to believe the fuel pump explanation. (sorry)
get a later facelift mk4.5 they certainly ironed a lot of small problems out on the later models.
avoid the 1.8 tdci its a dog of an engine the 2.0 is probably the sweet spot either 140 or 163 both are exactly the same and will map to 200 bhp easily enough. 2.2 is a cracking lump especially in 200 bhp guise. although they do tend to be expensive and a bit heavier on fuel than the 2l
if you feel brave get one of the petrol models (its only fuel) the 2.5t is a cracking lump with a lovely noise off it but the 2l petrol turbo is a cracker too
avoid the 1.8 tdci its a dog of an engine the 2.0 is probably the sweet spot either 140 or 163 both are exactly the same and will map to 200 bhp easily enough. 2.2 is a cracking lump especially in 200 bhp guise. although they do tend to be expensive and a bit heavier on fuel than the 2l
if you feel brave get one of the petrol models (its only fuel) the 2.5t is a cracking lump with a lovely noise off it but the 2l petrol turbo is a cracker too
the titanium x half leather is incredibly comfy for long distances. used to think nothing of rattling a full day in mine. the Windsor full leather is lovely but like hens teeth on the mk4s.
the mk4 Mondeos just seemed to be built to last, everything about them just screamed solid. only things I ever managed to replace in 300k+ miles was the rear suspension bushes and an alternator. everything else was fine.
one thing I would say is they are sensitive to oil, like every other Peugeot engine. use a decent quality oil every 10k and it will run forever
the mk4 Mondeos just seemed to be built to last, everything about them just screamed solid. only things I ever managed to replace in 300k+ miles was the rear suspension bushes and an alternator. everything else was fine.
one thing I would say is they are sensitive to oil, like every other Peugeot engine. use a decent quality oil every 10k and it will run forever
qska said:
Any news Rob?
still broken,Ford still being hopeless when it comes to supplying parts, seemingly the fuel pumps in stock but they cant get a gasket or fuel pipe so its looking like i'm not getting back on the road till April,
buy a new car they said, you'll be thankful for that nice reliable car with the new car warranty.
nobody warned me about dealing with what can only be described as the most incompetent people in the world when it comes to supply chains
thanks Ford I wish i'd spent the money on an Insignia instead
and it just gets better and better,
told yesterday the date for parts being available was the 31/03 now that's slipped to week commencing 10/04
as for getting back on the road i'm currently back working in this bad boy
paying £175 a week rental for it is heartbreaking especially seeing i'm still paying for my Mondeo as well.
Andy barrett Ford UK CEO if your on here reading this your company is a pile of dog turd.
told yesterday the date for parts being available was the 31/03 now that's slipped to week commencing 10/04
as for getting back on the road i'm currently back working in this bad boy
paying £175 a week rental for it is heartbreaking especially seeing i'm still paying for my Mondeo as well.
Andy barrett Ford UK CEO if your on here reading this your company is a pile of dog turd.
Edited by Glasgowrob on Thursday 23 March 12:14
and the plot thickens,
popped into the dealers for a chat and a moan to meet a very sheepish looking service manager.
the gasket that they are waiting on coming into stock. guess whats sitting in the box with the fuel pump
cars going into the workshop this afternoon and should be back with me tomorrow morning for 10am
colour me skeptical but i'm amazed that as soon as question is raised to the ceos office about claiming for hire costs a gasket miraciously appears.
my moneys on a tube of hermatite and a cornflakes box lol
popped into the dealers for a chat and a moan to meet a very sheepish looking service manager.
the gasket that they are waiting on coming into stock. guess whats sitting in the box with the fuel pump
cars going into the workshop this afternoon and should be back with me tomorrow morning for 10am
colour me skeptical but i'm amazed that as soon as question is raised to the ceos office about claiming for hire costs a gasket miraciously appears.
my moneys on a tube of hermatite and a cornflakes box lol
itcaptainslow said:
No you don't-Vauxhall customer care is beyond shocking.
To be fair-as an ex Citroen service manager their customer care is decent-they do put the afterburners on anything the customer depends on for a living and are generally half reasonable when it comes to considering "out of the ordinary" costs, even if their warranty states they won't cover them.
at least Vauxhall acknowledge gearboxes should be treated as a consumable and keep them in stock To be fair-as an ex Citroen service manager their customer care is decent-they do put the afterburners on anything the customer depends on for a living and are generally half reasonable when it comes to considering "out of the ordinary" costs, even if their warranty states they won't cover them.
back where she belongs,
on another note just had ford CEOs office on the phone telling me i'll get the car back this afternoon
I did enquire whether they would be willing to contribute towards my hire taxi costs and got rebuffed, its not something they would entertain as its outwith their control. Maybe its just me but ford are the ones that have thinned their supply chains right down to the bare bones and not keeping parts in stock either at a dealer or national level. I could appreciate that if I asked for parts for a 1973 mk3 Cortina but a current model Mondeo which shares the required parts with umpteen other models in the range is just not acceptable.
Overall I lost 2 weeks due to delays in the car being diagnosed then a further 2 weeks faffing about waiting on parts. I've rented another vehicle to get by and after being told that I wouldn't get the car back until the 10th April I've committed to an extended rental leaving me well out of pocket.
Thanks Ford for absolutely nothing As most people on here will know I love my Mondeos to an unhealthy extent and have happily extolled the virtues but when the cars are backed with service this poor its time for me to look elsewhere.
Shaw Tarse said:
Would social media work for, or against you?
Little point as its already being dealt with by fords CEO office so cant go any further up the chain.just really dissapointed at the lack of care. maybe I should put my sad face on and find out the value of my house
and contact the daily mail
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