My brave pill: E92 BMW 335i with the infamous N54 engine
Discussion
car user said:
No, unrelated to their work.
For walnut blasting they are probably fine, they just rush things. BMW dealers do offer good rates for that service too. Rybrook in Worcester did my Z4 for £250 about 6 years ago, I only went to PMP because I was living in the area for a while. Check dealers first as at least they will fix their mistakes.
Thanks. I’ll give Rybrook a buzz if the car hangs around. Rybrook Warwick sold the car originally and did a huge chunk of the maintenance including lots of warranty work like the turbos and HPFP. I didn’t think that they’d do the walnut blast.For walnut blasting they are probably fine, they just rush things. BMW dealers do offer good rates for that service too. Rybrook in Worcester did my Z4 for £250 about 6 years ago, I only went to PMP because I was living in the area for a while. Check dealers first as at least they will fix their mistakes.
Edited by car user on Monday 9th January 23:25
christhreadgill said:
As an FYI on some of the costs mate. Got them from Joey Hazell at BMW Park Lane (joseph.hazell@bmwparklane.co.uk)
Thanks; I get sone discount from the local parts department so will email them a list of parts that I need. Helpfully in the states, the likes of ECS sell kits and have a list of the part numbers needed which saves me trawling through RealOEM this morning.- 4x teflon cam seals @ £3.76 each, total minus some friendly discount = £13.54
- 30x cam tray bolts @ £1.00 each, total minus some friendly discount = £27.00
So, still no further forward today.
The service guy who I have been dealing with dodges phone calls and doesn’t respond to simple requests such as breakdowns to the figures, so I’m not even able to make some form of informed decision.
The only thing I do know is that the parts at retail price are £943, but with my discount I could buy them for £823, which is a decent enough saving.
I have spoken to an indy that I trust and they’ve quoted £1,869 all in to replace the cam ledges both sides. Downside is they won’t let me supply the parts which would shave £200 off that total.
I’m getting increasingly frustrated by my local dealer with their lack of communication. I spoke to Rybrook but they’d want to carry out their own diagnostics which would be a further £129 on top of what I’ve paid Sytner.
The service guy who I have been dealing with dodges phone calls and doesn’t respond to simple requests such as breakdowns to the figures, so I’m not even able to make some form of informed decision.
The only thing I do know is that the parts at retail price are £943, but with my discount I could buy them for £823, which is a decent enough saving.
I have spoken to an indy that I trust and they’ve quoted £1,869 all in to replace the cam ledges both sides. Downside is they won’t let me supply the parts which would shave £200 off that total.
I’m getting increasingly frustrated by my local dealer with their lack of communication. I spoke to Rybrook but they’d want to carry out their own diagnostics which would be a further £129 on top of what I’ve paid Sytner.
Court_S said:
So, still no further forward today.
The service guy who I have been dealing with dodges phone calls and doesn’t respond to simple requests such as breakdowns to the figures, so I’m not even able to make some form of informed decision.
The only thing I do know is that the parts at retail price are £943, but with my discount I could buy them for £823, which is a decent enough saving.
I have spoken to an indy that I trust and they’ve quoted £1,869 all in to replace the cam ledges both sides. Downside is they won’t let me supply the parts which would shave £200 off that total.
I’m getting increasingly frustrated by my local dealer with their lack of communication. I spoke to Rybrook but they’d want to carry out their own diagnostics which would be a further £129 on top of what I’ve paid Sytner.
I find that dealers don't like doing anything outside of normal service scope but in your position with the BMW insured warranty I'd keep pushing. The service guy who I have been dealing with dodges phone calls and doesn’t respond to simple requests such as breakdowns to the figures, so I’m not even able to make some form of informed decision.
The only thing I do know is that the parts at retail price are £943, but with my discount I could buy them for £823, which is a decent enough saving.
I have spoken to an indy that I trust and they’ve quoted £1,869 all in to replace the cam ledges both sides. Downside is they won’t let me supply the parts which would shave £200 off that total.
I’m getting increasingly frustrated by my local dealer with their lack of communication. I spoke to Rybrook but they’d want to carry out their own diagnostics which would be a further £129 on top of what I’ve paid Sytner.
Seems a waste of be spending all that money on the warranty if they aren't going to sort this issue out.
car user said:
I find that dealers don't like doing anything outside of normal service scope but in your position with the BMW insured warranty I'd keep pushing.
Seems a waste of be spending all that money on the warranty if they aren't going to sort this issue out.
I’ve got to say my patience is wearing out very quickly which might be what they’re hoping. Seems a waste of be spending all that money on the warranty if they aren't going to sort this issue out.
I might just go in tomorrow as it’ll be far harder to ignore me if I’m sat in the dealership!
Court_S said:
I’ve got to say my patience is wearing out very quickly which might be what they’re hoping.
I might just go in tomorrow as it’ll be far harder to ignore me if I’m sat in the dealership!
In the first few years of ownership with my Z4 I had the insured warranty. Some issues were sorted without any hassle and others took a lot of persuasion. On one occasion I had the dealer just flatly tell me the issue wouldn't be covered (rattling wastegates). I took it to the next closest dealership and they just took my keys, gave me a nice courtesy car and gave the car back with 2 new turbos a week later.I might just go in tomorrow as it’ll be far harder to ignore me if I’m sat in the dealership!
Sounds like a sodding annoying saga, and not on I’d say.
I’d shoot an email to someone at BMW UK, and even higher up at the dealer group to get it moving. It sounds like the issue is getting worse, and you’re being given the run around.
This isn’t why people have an expensive warranty, to get smacked with a £900 investigation bill.
I’d try for my money back and use another dealer. If they can’t be arsed I wouldn’t want to deal with them.
I’d shoot an email to someone at BMW UK, and even higher up at the dealer group to get it moving. It sounds like the issue is getting worse, and you’re being given the run around.
This isn’t why people have an expensive warranty, to get smacked with a £900 investigation bill.
I’d try for my money back and use another dealer. If they can’t be arsed I wouldn’t want to deal with them.
It is indeed sodding annoying and very frustrating!
I’ve lost patience this afternoon and spoken to the manager of the service department; I’m blatantly getting ignored by the advisor who happens to be with a customer or not at his desk every time I call and is the incapable of calling me back.
I’ve also spoken to BMW Insured Warranty who have confirmed that the part in question would be covered because the forest line states that it covers ‘all internally lubricated components’ and then lists a whole load of things such as camshaft and bearings. The ledge is also known as a bearing ledge.
God knows why the dealer hasn’t been able to confirm this! Providing the cam ledge has worn as a result of the metal seals, I do feel more confident in getting the claim approved. I just need to get the dealer on the same page now!
The £914 figure previously quoted was strip down and rebuild…not a hard thing to confirm! The £3k total repair would include oil and a micro filter which I was about to pay £234 for. Again, not a hard thing to confirm! Jesus Christ, it’s like pulling teeth.
With the above in mind, it seems like I should proceed via the BMW route.
f
k me sideways, they’ve made hardwork of this!
I’ve lost patience this afternoon and spoken to the manager of the service department; I’m blatantly getting ignored by the advisor who happens to be with a customer or not at his desk every time I call and is the incapable of calling me back.
I’ve also spoken to BMW Insured Warranty who have confirmed that the part in question would be covered because the forest line states that it covers ‘all internally lubricated components’ and then lists a whole load of things such as camshaft and bearings. The ledge is also known as a bearing ledge.
God knows why the dealer hasn’t been able to confirm this! Providing the cam ledge has worn as a result of the metal seals, I do feel more confident in getting the claim approved. I just need to get the dealer on the same page now!
The £914 figure previously quoted was strip down and rebuild…not a hard thing to confirm! The £3k total repair would include oil and a micro filter which I was about to pay £234 for. Again, not a hard thing to confirm! Jesus Christ, it’s like pulling teeth.
With the above in mind, it seems like I should proceed via the BMW route.
f
k me sideways, they’ve made hardwork of this!Court_S said:
It is indeed sodding annoying and very frustrating!
I’ve lost patience this afternoon and spoken to the manager of the service department; I’m blatantly getting ignored by the advisor who happens to be with a customer or not at his desk every time I call and is the incapable of calling me back.
I’ve also spoken to BMW Insured Warranty who have confirmed that the part in question would be covered because the forest line states that it covers ‘all internally lubricated components’ and then lists a whole load of things such as camshaft and bearings. The ledge is also known as a bearing ledge.
God knows why the dealer hasn’t been able to confirm this! Providing the cam ledge has worn as a result of the metal seals, I do feel more confident in getting the claim approved. I just need to get the dealer on the same page now!
The £914 figure previously quoted was strip down and rebuild…not a hard thing to confirm! The £3k total repair would include oil and a micro filter which I was about to pay £234 for. Again, not a hard thing to confirm! Jesus Christ, it’s like pulling teeth.
With the above in mind, it seems like I should proceed via the BMW route.
fk me sideways, they’ve made hardwork of this!
Have you tried another dealership? I assume the BMW warranty isn't tied to a specific dealer, and you can just go to any BMW place?I’ve lost patience this afternoon and spoken to the manager of the service department; I’m blatantly getting ignored by the advisor who happens to be with a customer or not at his desk every time I call and is the incapable of calling me back.
I’ve also spoken to BMW Insured Warranty who have confirmed that the part in question would be covered because the forest line states that it covers ‘all internally lubricated components’ and then lists a whole load of things such as camshaft and bearings. The ledge is also known as a bearing ledge.
God knows why the dealer hasn’t been able to confirm this! Providing the cam ledge has worn as a result of the metal seals, I do feel more confident in getting the claim approved. I just need to get the dealer on the same page now!
The £914 figure previously quoted was strip down and rebuild…not a hard thing to confirm! The £3k total repair would include oil and a micro filter which I was about to pay £234 for. Again, not a hard thing to confirm! Jesus Christ, it’s like pulling teeth.
With the above in mind, it seems like I should proceed via the BMW route.
f
k me sideways, they’ve made hardwork of this!christhreadgill said:
Have you tried another dealership? I assume the BMW warranty isn't tied to a specific dealer, and you can just go to any BMW place?
I called Rybrook Warwick who were good last summer and know my car, but they’ll want this start the diagnosis all over again, so another £129. They’re not far away but more of pain the arse what I get back from minus a car. My local dealer were good with the warranty issues on my M140i, but to be polite, they’ve been a shower of s
t with my 335i so far. Court_S said:
It is indeed sodding annoying and very frustrating!
I’ve lost patience this afternoon and spoken to the manager of the service department; I’m blatantly getting ignored by the advisor who happens to be with a customer or not at his desk every time I call and is the incapable of calling me back.
I’ve also spoken to BMW Insured Warranty who have confirmed that the part in question would be covered because the forest line states that it covers ‘all internally lubricated components’ and then lists a whole load of things such as camshaft and bearings. The ledge is also known as a bearing ledge.
God knows why the dealer hasn’t been able to confirm this! Providing the cam ledge has worn as a result of the metal seals, I do feel more confident in getting the claim approved. I just need to get the dealer on the same page now!
The £914 figure previously quoted was strip down and rebuild…not a hard thing to confirm! The £3k total repair would include oil and a micro filter which I was about to pay £234 for. Again, not a hard thing to confirm! Jesus Christ, it’s like pulling teeth.
With the above in mind, it seems like I should proceed via the BMW route.
fk me sideways, they’ve made hardwork of this!
Nothing good ever comes easy... you'll be rewarded for your efforts. I’ve lost patience this afternoon and spoken to the manager of the service department; I’m blatantly getting ignored by the advisor who happens to be with a customer or not at his desk every time I call and is the incapable of calling me back.
I’ve also spoken to BMW Insured Warranty who have confirmed that the part in question would be covered because the forest line states that it covers ‘all internally lubricated components’ and then lists a whole load of things such as camshaft and bearings. The ledge is also known as a bearing ledge.
God knows why the dealer hasn’t been able to confirm this! Providing the cam ledge has worn as a result of the metal seals, I do feel more confident in getting the claim approved. I just need to get the dealer on the same page now!
The £914 figure previously quoted was strip down and rebuild…not a hard thing to confirm! The £3k total repair would include oil and a micro filter which I was about to pay £234 for. Again, not a hard thing to confirm! Jesus Christ, it’s like pulling teeth.
With the above in mind, it seems like I should proceed via the BMW route.
f
k me sideways, they’ve made hardwork of this!MDifficult said:
Court_S said:
It is indeed sodding annoying and very frustrating!
I’ve lost patience this afternoon and spoken to the manager of the service department; I’m blatantly getting ignored by the advisor who happens to be with a customer or not at his desk every time I call and is the incapable of calling me back.
I’ve also spoken to BMW Insured Warranty who have confirmed that the part in question would be covered because the forest line states that it covers ‘all internally lubricated components’ and then lists a whole load of things such as camshaft and bearings. The ledge is also known as a bearing ledge.
God knows why the dealer hasn’t been able to confirm this! Providing the cam ledge has worn as a result of the metal seals, I do feel more confident in getting the claim approved. I just need to get the dealer on the same page now!
The £914 figure previously quoted was strip down and rebuild…not a hard thing to confirm! The £3k total repair would include oil and a micro filter which I was about to pay £234 for. Again, not a hard thing to confirm! Jesus Christ, it’s like pulling teeth.
With the above in mind, it seems like I should proceed via the BMW route.
fk me sideways, they’ve made hardwork of this!
Nothing good ever comes easy... you'll be rewarded for your efforts. I’ve lost patience this afternoon and spoken to the manager of the service department; I’m blatantly getting ignored by the advisor who happens to be with a customer or not at his desk every time I call and is the incapable of calling me back.
I’ve also spoken to BMW Insured Warranty who have confirmed that the part in question would be covered because the forest line states that it covers ‘all internally lubricated components’ and then lists a whole load of things such as camshaft and bearings. The ledge is also known as a bearing ledge.
God knows why the dealer hasn’t been able to confirm this! Providing the cam ledge has worn as a result of the metal seals, I do feel more confident in getting the claim approved. I just need to get the dealer on the same page now!
The £914 figure previously quoted was strip down and rebuild…not a hard thing to confirm! The £3k total repair would include oil and a micro filter which I was about to pay £234 for. Again, not a hard thing to confirm! Jesus Christ, it’s like pulling teeth.
With the above in mind, it seems like I should proceed via the BMW route.
f
k me sideways, they’ve made hardwork of this!
MDifficult said:
Nothing good ever comes easy... you'll be rewarded for your efforts.
nismo48 said:
+1 It will work out ok..
Thanks both. It’s like pulling teeth with this bloody dealer.I’ve had a response from the service rep after my tantrum. The total cost (if it calls to me) now exceeds £3k, having been told that it was close to that figure in Friday. The only split I have is £1,464.26 for parts and £2,194.50 for labour but not the detailed breakdown I have asked for.
I have also tried to find out if the warranty may only cover part of the repair; they’re quoting for both sets of cam ledges despite the error currently being on the inlet side.
He’s apparently chased the warranty tea, again but to no avail (although when I spoke to the claims department this afternoon, they had no record of anything on their system).
I think BMW might well be the way forward, but I’m getting close to sacking my local dealer off and taking it to Rybrook instead.
Sam, from what you’ve said, defo go the Rybrook route. Why trust a dealer that isn’t interested to do £3k+ of work to your car? Too much risk that they won’t care about the job. Never go against your gut feel - if you’re not feeling confident in Sytner, take the £129 hit and go to Rybrook.
If you need a car whilst yours is in for the work, you can have my Golf.
If you need a car whilst yours is in for the work, you can have my Golf.
Feel for you. I had very similar issues with Shytner - reluctant to provide breakdowns, poor communication, and then a refusal to do work which was covered by the warranty, claiming that the warranty did not cover it despite the T&C saying it was covered. I phoned the Insured Warranty company (like you have) and explained the situation, referring to the T&C's and they agreed it should be covered and they then phoned the dealer and set them straight.
Personally - in my case it was refusal to replace suspension components in pairs (BMW TIS says they must be replaced in pairs above certain mileage) nor would Sytner cover new bolts (!) nor carry out a full KDS (again, as per TIS) - I believe there is a big difference between what the dealer claims off the insured warranty as "done" versus what actually gets done.
I suggest Sytner are way out of their depth with this job. Master tech basically means being able to press Next on the ISTA/d tool, and maybe turn it off and on again. Fine for services, possibly, but even when they replaced injectors on my n53 they managed to leave retainer bolts loose under the cam cover.
Personally - in my case it was refusal to replace suspension components in pairs (BMW TIS says they must be replaced in pairs above certain mileage) nor would Sytner cover new bolts (!) nor carry out a full KDS (again, as per TIS) - I believe there is a big difference between what the dealer claims off the insured warranty as "done" versus what actually gets done.
I suggest Sytner are way out of their depth with this job. Master tech basically means being able to press Next on the ISTA/d tool, and maybe turn it off and on again. Fine for services, possibly, but even when they replaced injectors on my n53 they managed to leave retainer bolts loose under the cam cover.
Edited by bmwmike on Wednesday 11th January 11:02
It’s frustrating because this branch were really good when I had warranty claims on my M140i albeit that was a shiny new car with a manufacturer warranty rather than a paid for one. So far, they’re not covering themselves in glory.
I’ve finally received the full breakdown or parts and labour and they seem to be trying to go further than expected given the issue. It looks like they’re removing the intake manifold, oil filter housing, oiled cooler and all six injectors. Neither of these parts interfere with accessing the cams. I can only assume that the oil filter housing and oil cooler are coming off to ensure that there are no blockages there, restricting oil flow to the VANOS system. Given my cooler has a slight weep, that would actually help me.
I’ve been told that they’re waiting for the warranty team before going any further but the claims team told me that they have no record of anything yesterday, so something isn’t right.
It’s a saga that is still ongoing by the looks of it, although if I’m no further along by Friday I’m going to bin them off and book it in with Rybrook.
I’ve finally received the full breakdown or parts and labour and they seem to be trying to go further than expected given the issue. It looks like they’re removing the intake manifold, oil filter housing, oiled cooler and all six injectors. Neither of these parts interfere with accessing the cams. I can only assume that the oil filter housing and oil cooler are coming off to ensure that there are no blockages there, restricting oil flow to the VANOS system. Given my cooler has a slight weep, that would actually help me.
I’ve been told that they’re waiting for the warranty team before going any further but the claims team told me that they have no record of anything yesterday, so something isn’t right.
It’s a saga that is still ongoing by the looks of it, although if I’m no further along by Friday I’m going to bin them off and book it in with Rybrook.
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