Million mile Mondeo Pt2

[Glasgowrob]

jamiebae said:

The old model was a Ford Europe design and built specifically for the Euro market, the new one isn't. It's a US market car which was modified to be sold in Europe (Ford don't sell enough Mondeos to justify a standalone model anymore) and it really shows unfortunately.

That's no excuse for the dealer though, I guess that's partly why you've got the only Mondeo taxi in Glasgow and everyone else drives a Skoda or converted Peugeot van.

theres 3 now in Glasgow (fools) although mines is the only estate mk5. I could live with the niggles and the breakdown is just one of those things, its the poor service and lack of spare parts that has most annoyed me.

[jamiebae]

Glasgowrob said:

theres 3 now in Glasgow (fools) although mines is the only estate mk5. I could live with the niggles and the breakdown is just one of those things, its the poor service and lack of spare parts that has most annoyed me.

The Ford commercial dealers are generally really good at keeping you on the road when you need the vehicle for work but I guess the car dealers are less helpful!

[markirl]

So are you going to go back to a mk4 now?

[Glasgowrob]

markirl said:

So are you going to go back to a mk4 now?

if i had a spare 6-7k i'd be buying one tomorrow

[eltax91]

Glasgowrob said:

markirl said:

So are you going to go back to a mk4 now?

if i had a spare 6-7k i'd be buying one tomorrow

Can you not do the stty shifts and borrow from another cabbie? At least you could keep earning!

[markirl]

Glasgowrob said:

if i had a spare 6-7k i'd be buying one tomorrow

Surely cut your losses on the Mk5 and pick up a decent Mk4?

[Glasgowrob]

eltax91 said:

Can you not do the stty shifts and borrow from another cabbie? At least you could keep earning!

problem I have had is a constant level of expectation of getting the car back soon so for 2 weeks I've not really bothered looking at other options. then today fully expecting to get the car back to be told ooops your looking at another fortnight means I need to sort something sharpish.

watch this space.....

[B'stard Child]

Glasgowrob said:

eltax91 said:

Can you not do the stty shifts and borrow from another cabbie? At least you could keep earning!

problem I have had is a constant level of expectation of getting the car back soon so for 2 weeks I've not really bothered looking at other options. then today fully expecting to get the car back to be told ooops your looking at another fortnight means I need to sort something sharpish.

watch this space.....

Your old one got sold then?

[Glasgowrob]

B'stard Child said:

Your old one got sold then?

yup biggest mistake I could make car wise could have ran it up till December this year as well

[OldGermanHeaps]

Can you not rent from one of the big private hire companys or do they need notice?

[Glasgowrob]

OldGermanHeaps said:

Can you not rent from one of the big private hire companys or do they need notice?

not very keen to rent to independents

doesn't help that enterprise have just had 50 of their plates taken off them and theres a bit of a shortage of cars in Glasgow atm

[bearman68]

Have you got the car back yet - Just off the top of my head, it sounds more like a faulty injector that a fuel pump problem. (Injector is leaking into the cylinder, pulling down the rail pressure, and increasing the oil level. Just a thought.

[Glasgowrob]

See above still at the dealership awaiting a new fuel pump which is on backorxer until at least the 22nd

[Barchettaman]

Best of luck getting it sorted, Rob, and sorry to hear of your reliability woes.

I've always enjoyed your threads - very entertaining stuff!

[Glasgowrob]

well sent an email off to the directors office see what comes of that, really is a poor show that Ford don't have a single pump available anywhere, funnily enough 5 minutes on google this morning turned up stock in Manchester at an independent supplier. the joys of leaning out supply chains and carrying as little stock as possible.

AngryGlasgowrob said:

Hi there,

Was wondering if you can offer some insight into a problem I’m having with my Mondeo at the moment.

Now just to give you some background, I’m a taxi driver up in Glasgow and currently on my 3rd Mondeo. Previous mk4 was bulletproof so automatically I stuck with the Mk5 for its replacement. Its worked hard and serviced religiously so although the odd problem does crop up thankfully their kept to a minimum.

Now I had a breakdown on the 28th of February, not a big deal its one of those things that happens and you plan accordingly. So the car was delivered to my local dealer(Evans Halshaw Glasgow) courtesy of Ford assist via the AA. So far so good. Now obviously time of the year lots of PDIs to be carried out I expected a bit of a delay which wasn’t a big deal as an extra day or 2 would be perfect as I had another warranty issue to be addressed that was waiting on parts(the common mk5 driveshaft issue. Well certainly common for talkford members it seems), this is where it got difficult. The car spent a week and a bit being diagnosed with mechanics/master techs and even a Ford field engineer involved to get to the bottom of the problem (currently diagnosed as a faulty fuel pump) Dealer advised part ordered Friday for delivery Monday from Manchester with fitting hopefully Monday PM and car back to me Tuesday. This whilst not ideal was fine 2 weeks off the road is painful when your car is your livelihood but again something you have to accept.
So fast forward to today, and a quick call to the dealer to confirm we were still on for an afternoon pickup and getting back to work. Alas not, dealer advised parts didn’t come in yesterday (thanks for the update) and after a bit of prodding and checking its turns out on backorder and no firm date although an estimate of the 22nd for them being back in stock. As you can imagine it’s a sobering thought to find out your means of earning wont be returned to you for going on 4 weeks. I’m a bit perplexed with the investment Ford has made in fancy all singing all dancing global SAP and warehouse management systems (sprint is it?) that what I would assume being a common part Fuel pump for a 2l tdci engine common to a number of models and in production for a number of years cant be had for love nor money.
Couple this with the poor communication and diagnostics from the dealer the hoops you have to jump through to speak to Ford CRC 1st contact, go through DPA transfer to CRC go through DPA again then be told the person you need to speak to isn’t available and they are the ones that have to call you back. It really is a frustrating time. I cant seem to get anyone to take ownership of my issue nor give me definite dates for getting my livelihood back.

So I’m looking for some help if you can with a few things?

Firstly can someone please take ownership of my issue and give me something solid in terms of when I can get back to work.

Secondly, can you give me your thoughts on the supply chain issues? Is this a very unusual one off or is this something that I’m likely to experience in future? I’ve already had issues obtaining even basic service parts recently (genuine ford wiper blades unavailable for example).

Thirdly don’t suppose ford or any of their partners have any driving jobs going? Unfortunately I still have bills to pay and no taxi means no work



I look forward to your reply,


Best regards


Rob
Unfortunate Mondeo owner

I could understand if I was looking for parts for something rare but its a 2l diesel engine fuel pump which is a common part across umpteen models.

Edited by Glasgowrob on Wednesday 15th March 11:38

[bearman68]

Forgive me for being pig headed in this, but I don't understand why Ford think it's a fuel pump. If the pump has gone south, all the injectors will need replacing anyway, so I just question their diagnostics. It would be a bit rough to wait until the 22nd have it fitted, and find it's not the issue. Quite possible IMO

[Glasgowrob]

bearman68 said:

Forgive me for being pig headed in this, but I don't understand why Ford think it's a fuel pump. If the pump has gone south, all the injectors will need replacing anyway, so I just question their diagnostics. It would be a bit rough to wait until the 22nd have it fitted, and find it's not the issue. Quite possible IMO

myself and my regular mechanic were just talking about this especially with the oil level going well above max.

from the breakdown report from the AA. they were absolutely fantastic btw

AA said:

We have recovered your vehicle.Patrol found the following fault code/s:System : Engine control 1 - 52Q / Diesel CR/EDC SID 206P0251 - Unknown fault. Error Message : .P228C - Fuel metering unit. Error Message : Malfunction.P02FA - Unknown fault. Error Message :

been a long time since I was anywhere near a diesel but i'd be interested to hear your thoughts on the above

[AGK]

Do you know what tests they've done to determine it's the pump that's faulty?

[Glasgowrob]

AGK said:

Do you know what tests they've done to determine it's the pump that's faulty?

to be honest i'm not confident that they've tested it properly I get the horrible feeling they've got to the point they are just going to throw a part at it and see if it cures it

[bungz]

Not massively up on fuel pump failures as none of my dessy lumps have had the pleasure but the raised oil level is likely to be from diesel right? Knackered injectors too?

Sounds like its taken quite a st.