warranty advice ...??
Discussion
bought a 996 gt2 a month ago in a english opc... the car has covered only 13k and came with the usual opc used car warrenty.... last week the exhaust started blowing so i got it checked in my local opc in ireland.... turns out it is a bolt failure on a exhaust cross over pipe at the air injection side.... i.e very strange and small think to break... the problem is that they had to drop the engine out to fix it as they could not get to it were it was.. this incured about 12 hours labour... i have been advised that it is not covered under warranty and now face a bill of around 1300 euros.... surely the opc should get this covered since i only have the car about 8 weeks from them. The reason i bought a gt2 from a opc was piece of mind when stuff like that should happen....????
Any views on this....???
Any views on this....???
I would have thought this was a perfect warranty claim ie: it isn`t wear and tear it`s a suddent mechanical failure of a component, (providing the bolt actually snapped and wasn`t overtightened and stripped it`s thread).
My reasoning does assume the component is covered. A good warranty scheme will tend to cover all components unless specifically excluded rather than the other way round.
That aside I would speak nicely to the garage from whom the car was bought as a retail sale, hopefully they will either rectify the problem or apply pressure on the warranty company for you.
Henry
My reasoning does assume the component is covered. A good warranty scheme will tend to cover all components unless specifically excluded rather than the other way round.
That aside I would speak nicely to the garage from whom the car was bought as a retail sale, hopefully they will either rectify the problem or apply pressure on the warranty company for you.
Henry
thats what i am going to try tomorrow.... problem is that im in dublin and bought car in england...the opc in dublin will want to be paid before releasing car which i under stand... its not there problem.... and if i pay it myself then i will be chasing the opc in england to sort it out.. i.e very messy...If i were in england i could had dropped in car to the opc and told them to sort it out without all this grief, but im not...!!!
i paid top money for car for piece of mind so maybe they might try and sort something out for me.. ??
i paid top money for car for piece of mind so maybe they might try and sort something out for me.. ??
Errr, OPC in Dublin repairs car sold with warranty by OPC in England. It is a little late for me, getting old, but surely a call to the English OPC by the Irish OPC could sort this out in 2 mins. If you explained the car was under warranty then surely the Dublin OPC wouldn't repair it unless they told you it would cost you a wallet full of Euros or if the repair was covered under the OPC warranty the car came with.
Just another 2p worth......must be up to at least 30p on PH's so far
Yex
Just another 2p worth......must be up to at least 30p on PH's so far
Yex
porsche used car warranty covers you to get work done in any offical porsche centers.....its more the point that i only have the car a few weeks..!! i am looking for a good explanation to why its not covered and if not i think the opc in england should sort something out for me in some form....!!! good will...!!
I recently had problems with the heat shields - they had corroded - on my 996TT. The OPC claimed that the exhaust didn't come under warrenty. I had owned the car 5 months and only done 2,500 miles. I bought the car from Swindon and, as I lived in Wales, took it to Cardiff centre and asked them them to fix it. I claimed the car was not properly inspected prior to sale, the exhaust and associated systems being part of the inspection. Porsche HQ agreed, jobs been done.
Contact Porsche HQ and explore this line of enquiry.
Failing that, in my complaint (I had to threaten to sue) Porsche HQ said they take a very dim view of purchasers of used OPC cars paying for repairs, unless self inflicted by misuse or tampering, within the first year. I spoke to a very helpful person, Sue Gyngell on 0118 9191744 (e-mail sue.gyngell@porsche.co.uk.) She was very helpfull and I got the impression they have a few cases of OPC centres trying to wriggle out of their obligations, so lay it on thick. i.e, have owned many Porsches, love them, all my friends have etc.
My advice, for what its worth, look at the wider picture than warranty work. OPC does't wan't to pay, but will have to. Warranty may not even have to be relied on. In legal speak, the car was not of merchantable quality, so fight your corner.
Contact Porsche HQ and explore this line of enquiry.
Failing that, in my complaint (I had to threaten to sue) Porsche HQ said they take a very dim view of purchasers of used OPC cars paying for repairs, unless self inflicted by misuse or tampering, within the first year. I spoke to a very helpful person, Sue Gyngell on 0118 9191744 (e-mail sue.gyngell@porsche.co.uk.) She was very helpfull and I got the impression they have a few cases of OPC centres trying to wriggle out of their obligations, so lay it on thick. i.e, have owned many Porsches, love them, all my friends have etc.
My advice, for what its worth, look at the wider picture than warranty work. OPC does't wan't to pay, but will have to. Warranty may not even have to be relied on. In legal speak, the car was not of merchantable quality, so fight your corner.
cheers..... im desperate to get car back at the minute... have been driving a 1.4 golf rent a car at mo.... god its slow and at 34 euro a day too... think i should get on to that girl in porsche hq... in fairness to the opc in england the guy i bought it off seems nice about it on phone, hopefully we can sort out something...
i am a bit worried about paying for the job before its all sorted.... probably not the best way of doing it but i want car back asap...
i am a bit worried about paying for the job before its all sorted.... probably not the best way of doing it but i want car back asap...
I would say, again for what its worth, don't pay. I still havn't got my Turbo back, and miss it.
As for your other drive, you should have had a courtesy car if it is the OPC's liability, which I would 99% say it is. I had the same issue, they refused a car whilst works were done and have negotiated a free annual service.
As I say, fight it. Remember, the OPCs are franchises, usually, and not Porsche. They do not wan't to pay. But go to Porsche themselve and they change their attitude.
As for your other drive, you should have had a courtesy car if it is the OPC's liability, which I would 99% say it is. I had the same issue, they refused a car whilst works were done and have negotiated a free annual service.
As I say, fight it. Remember, the OPCs are franchises, usually, and not Porsche. They do not wan't to pay. But go to Porsche themselve and they change their attitude.
If I may ... A quick warranty question. My warranty was bought in OPC Belfast, If anything goes wrong , I'd prefer the car to go there to get done , if the work's under warranty.
What's peoples opinions on whether I have this choice?
I'm assuming the car would be off the road and therefore P.Assist would have to be used. (Belfast is 2 hours from where I live).
>> Edited by ballcock on Tuesday 11th April 10:16
What's peoples opinions on whether I have this choice?
I'm assuming the car would be off the road and therefore P.Assist would have to be used. (Belfast is 2 hours from where I live).
>> Edited by ballcock on Tuesday 11th April 10:16
andrew medway said:
As for your other drive, you should have had a courtesy car if it is the OPC's liability, which I would 99% say it is. I had the same issue, they refused a car whilst works were done and have negotiated a free annual service.
OPC Cardiff and courtesy cars don't go together Andrew. I've had my 993 serviced there many times and not once have I managed to get a car off them even for a day. If you can't blag a car with your 996TT then I stand no chance at all
Chris
I agree - to an extent. I have had the most unbelievable time with the boys on the front desk, but I have complained hard to the principal, David Harrington, who has been very understanding.
I won't spoil this thread with my long whinded story. (Short version):, I went to pick up my car Saturday after heat shields replaced at garage cost, giving back the courtesey Carrera S I had had, my car had no petrol at all. It said 0 miles remaining. I was told it would get me home, so I left, only for alternator warning lights to come on. I took it back and watched in horror as the mechanic revved the crap out of it with his equipment over the bonnet, no sheet to protect the paintwork. Was told alternator had gone and they would fix it. I said I better have the courtesey car back. Sorry, can't do it. Well any car will do, i said. Sorry, all booked out. Well how do I get home? I suppose we can ring a taxi!
Monday morning, I called to see the manager, David Harrington, gave him a good earful, told him that if that was how he treated customers he had no right to sell Porsches and that I had a good mind to ask for a full refund on my car. He appologised and offered to pay for my next service. Also, I could have any courtesey car, including a nice GT2 they have in. But I declined (have a small child, so no good to me) on the understanding that they change the alternator and battery.
My feeling is this, in relation to our friend's problem: The OPC's and Porsche are two different entities and so try to pass the buck, to a lesser extent Porsche. Moreover, the front desk is often manned by people who don't care and just want to get home in the evening. So they end up acting like a barrier. The only way to get thier attention is to make a big noise. I did, carefully reminding them of my legal background more than once.
In relation to the GT2, I cannot believe, not for one second, that our man in Ireland should pay a penny. Furthermore, I would expect them to pay for the hire car and would not accept anything other than that. It sounds like he feels like I did when I first went in to find I had problems. That is why I say, you must stand your ground.
I was so enraged I still have plenty left, so again I offer my services. If you need someone to shout, here I am!
I won't spoil this thread with my long whinded story. (Short version):, I went to pick up my car Saturday after heat shields replaced at garage cost, giving back the courtesey Carrera S I had had, my car had no petrol at all. It said 0 miles remaining. I was told it would get me home, so I left, only for alternator warning lights to come on. I took it back and watched in horror as the mechanic revved the crap out of it with his equipment over the bonnet, no sheet to protect the paintwork. Was told alternator had gone and they would fix it. I said I better have the courtesey car back. Sorry, can't do it. Well any car will do, i said. Sorry, all booked out. Well how do I get home? I suppose we can ring a taxi!
Monday morning, I called to see the manager, David Harrington, gave him a good earful, told him that if that was how he treated customers he had no right to sell Porsches and that I had a good mind to ask for a full refund on my car. He appologised and offered to pay for my next service. Also, I could have any courtesey car, including a nice GT2 they have in. But I declined (have a small child, so no good to me) on the understanding that they change the alternator and battery.
My feeling is this, in relation to our friend's problem: The OPC's and Porsche are two different entities and so try to pass the buck, to a lesser extent Porsche. Moreover, the front desk is often manned by people who don't care and just want to get home in the evening. So they end up acting like a barrier. The only way to get thier attention is to make a big noise. I did, carefully reminding them of my legal background more than once.
In relation to the GT2, I cannot believe, not for one second, that our man in Ireland should pay a penny. Furthermore, I would expect them to pay for the hire car and would not accept anything other than that. It sounds like he feels like I did when I first went in to find I had problems. That is why I say, you must stand your ground.
I was so enraged I still have plenty left, so again I offer my services. If you need someone to shout, here I am!
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