Servicing outside of OPC whilst in warranty
Discussion
FrancisA said:
It is 12 years old and it has a full OPC warranty for 2 years
If the car is 12 years old with full OPC warranty surely the PDK service should have been done before they extended it?Or is it under 12 years old and someone sold it before doing the 12 year service and PDK service?
981Boxess said:
FrancisA said:
It is 12 years old and it has a full OPC warranty for 2 years
If the car is 12 years old with full OPC warranty surely the PDK service should have been done before they extended it?Or is it under 12 years old and someone sold it before doing the 12 year service and PDK service?
FrancisA said:
981Boxess said:
FrancisA said:
It is 12 years old and it has a full OPC warranty for 2 years
If the car is 12 years old with full OPC warranty surely the PDK service should have been done before they extended it?Or is it under 12 years old and someone sold it before doing the 12 year service and PDK service?
In which case you either have the 12 year service + PDK service done at an OPC when due or your warranty will not be valid after that service.
981Boxess said:
So presumably no 12 year service either?
In which case you either have the 12 year service + PDK service done at an OPC when due or your warranty will not be valid after that service.
Got an update on this topic. I emailed Porsche GB and got the following response:In which case you either have the 12 year service + PDK service done at an OPC when due or your warranty will not be valid after that service.
Dear Francis
Thank you for your email to Porsche Cars Great Britain (PCGB) Limited.
You can choose to have the work carried out at wherever you wish. However, should any faults occur which can be related back to the workmanship then there is a chance that a warranty claim can be declined.
If you need anything further, please do not hesitate to contact us.
Kind regards
Porsche Customer Interaction Centre
On behalf of Porsche Cars Great Britain Limited
Bath Road, Calcot, Reading RG31 7SE
Phone: 03457 911 911
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From: Francis
Sent: Friday, February 9, 2024 6:23 PM
To: PCGB R: Porsche Connect Service Account, PCAC - contact_new <contact@porsche.co.uk>
Subject: Used Warranty Question
EXTERNAL: This e-Mail is external.
Hi
I purchased a 911 from Porsche Swindon in October of 2023. The car is under your insurance warranty. I wanted clarification in writing as to whether I can service the car at an independent as long as Porsche official parts are used and there is evidence of those parts being used.
Kind regards
Francis
Porsche GB said:
Thank you for your email to Porsche Cars Great Britain (PCGB) Limited.
You can choose to have the work carried out at wherever you wish. However, should any faults occur which can be related back to the workmanship then there is a chance that a warranty claim can be declined.
If you have any work carried out at an OPC they cannot claim it was not done to Porsche standards, if you have it done elsewhere then you introduce a grey area.
If something large went bang I would rather not have to argue it out, I am sure Porsche GB have bigger guns than I have.
The Indy v OPC debate will carry on, you pays your money ……….
That's what I posted. The relevant clause is below:
[i]A claim made under Your Policy for the repair or replacement of a defective system or component shall be invalid to the extent that the defect results from any of the following:
Service, repair, or maintenance has previously been performed on the Vehicle by you or a third party who is not
an authorised Porsche Centre/Porsche Service Centre; or
Non-genuine Porsche parts have been fitted to Your Vehicle[/i]
[i]A claim made under Your Policy for the repair or replacement of a defective system or component shall be invalid to the extent that the defect results from any of the following:
Service, repair, or maintenance has previously been performed on the Vehicle by you or a third party who is not
an authorised Porsche Centre/Porsche Service Centre; or
Non-genuine Porsche parts have been fitted to Your Vehicle[/i]
BertBert said:
981Boxess said:
So presumably no 12 year service either?
In which case you either have the 12 year service + PDK service done at an OPC when due or your warranty will not be valid after that service.
I assume we now know that this statement isn't correct?In which case you either have the 12 year service + PDK service done at an OPC when due or your warranty will not be valid after that service.
IMO you either keep the warranty going and stick with OPCs or forget the warranty, go indy and put any savings towards any repairs that would have been covered.
That email response above is very interesting which if correct allows you to get the service done elsewhere at what should be half the cost of OPC.
But what about when you come to warranty extension? The last service has to be by an OPC and within schedule? Are they now saying this is no longer the case and a 111-point inspection with an Indy service history will suffice? Somehow I can't see that and so from all this you saved some cash on only one service assuming 2-yr intervals?
The juice is hardly worth the squeeze for any potential claim hassles.
But what about when you come to warranty extension? The last service has to be by an OPC and within schedule? Are they now saying this is no longer the case and a 111-point inspection with an Indy service history will suffice? Somehow I can't see that and so from all this you saved some cash on only one service assuming 2-yr intervals?
The juice is hardly worth the squeeze for any potential claim hassles.
Bonefish Blues said:
That's what I posted. The relevant clause is below:
[i]A claim made under Your Policy for the repair or replacement of a defective system or component shall be invalid to the extent that the defect results from any of the following:
Service, repair, or maintenance has previously been performed on the Vehicle by you or a third party who is not
an authorised Porsche Centre/Porsche Service Centre; or
Non-genuine Porsche parts have been fitted to Your Vehicle[/i]
You were indeed spot on.[i]A claim made under Your Policy for the repair or replacement of a defective system or component shall be invalid to the extent that the defect results from any of the following:
Service, repair, or maintenance has previously been performed on the Vehicle by you or a third party who is not
an authorised Porsche Centre/Porsche Service Centre; or
Non-genuine Porsche parts have been fitted to Your Vehicle[/i]
Armitage.Shanks said:
But what about when you come to warranty extension? The last service has to be by an OPC and within schedule?
No, this is not correct - there's no stipulation that the last service needs to be done by an OPC.Armitage.Shanks said:
Are they now saying this is no longer the case and a 111-point inspection with an Indy service history will suffice?
For extension purposes, there's no 111-point inspection requirement anymore - it's gone. Once an Approved Warranty has been granted, you can service an at indy and keep extending the warranty without any problems, regardless of who's servicing it.The caveat is obviously that any defects that result due to the servicing at an indy might cause a problem and you will have to then have a dispute with the OPC, regarding that specific claim.
Here's what the Approved Warranty brochure says:
"If your Porsche has an existing Porsche Approved Warranty, this may be extended until the car is 14 years old for a 12 month policy, 13 years old for a 24 month policy, or 12 years old for a 36 month policy. A 111-point inspection is not required for a warranty extension"
Armitage.Shanks said:
The juice is hardly worth the squeeze for any potential claim hassles.
Yeah, running the Approved Warranty and servicing at an indy doesn't make too much sense because in the event of a claim, the question might arise whether the defect is caused by indy servicing and it becomes murky and a hassle.It's basically either service at OPC + warranty or just go to indy.
c3m said:
Armitage.Shanks said:
But what about when you come to warranty extension? The last service has to be by an OPC and within schedule?
No, this is not correct - there's no stipulation that the last service needs to be done by an OPC.Armitage.Shanks said:
Are they now saying this is no longer the case and a 111-point inspection with an Indy service history will suffice?
For extension purposes, there's no 111-point inspection requirement anymore - it's gone. Once an Approved Warranty has been granted, you can service an at indy and keep extending the warranty without any problems, regardless of who's servicing it.The caveat is obviously that any defects that result due to the servicing at an indy might cause a problem and you will have to then have a dispute with the OPC, regarding that specific claim.
Here's what the Approved Warranty brochure says:
"If your Porsche has an existing Porsche Approved Warranty, this may be extended until the car is 14 years old for a 12 month policy, 13 years old for a 24 month policy, or 12 years old for a 36 month policy. A 111-point inspection is not required for a warranty extension"
Armitage.Shanks said:
The juice is hardly worth the squeeze for any potential claim hassles.
Yeah, running the Approved Warranty and servicing at an indy doesn't make too much sense because in the event of a claim, the question might arise whether the defect is caused by indy servicing and it becomes murky and a hassle.It's basically either service at OPC + warranty or just go to indy.
Got a snotty email back saying she's checked her system and can't see where it's been done at any OPC "As it would invalidate the warranty if it was not."
I checked the warranty terms and found as above the key phrase 'results in', that plus the letter above is pretty conclusive. I've half a mind to send a snotty email back.
do send that snotty response and let us know what they say.
It seems that the OPC service bods don't know how their own warranty works, some of these changes are recent. I was told all sorts of guff by OPC Hatfield about my warranty renewal and then just called Guildford and they sorted all over the phone with no problem.
I have also had it confirmed by Guildford that as long as all servicing is done to Porsche standards and with the correct products then the warranty still covers the car.
Perhaps as an assurance, when carrying out work at an indy, we should in writing stipulate that it all be done to the letter of the Porsche service book, the should agree. Then later if Porsche say they have done something wrong, the indy would have to sort out the problem.
It seems that the OPC service bods don't know how their own warranty works, some of these changes are recent. I was told all sorts of guff by OPC Hatfield about my warranty renewal and then just called Guildford and they sorted all over the phone with no problem.
I have also had it confirmed by Guildford that as long as all servicing is done to Porsche standards and with the correct products then the warranty still covers the car.
Perhaps as an assurance, when carrying out work at an indy, we should in writing stipulate that it all be done to the letter of the Porsche service book, the should agree. Then later if Porsche say they have done something wrong, the indy would have to sort out the problem.
jackliebling said:
do send that snotty response and let us know what they say.
It seems that the OPC service bods don't know how their own warranty works, some of these changes are recent. I was told all sorts of guff by OPC Hatfield about my warranty renewal and then just called Guildford and they sorted all over the phone with no problem.
I have also had it confirmed by Guildford that as long as all servicing is done to Porsche standards and with the correct products then the warranty still covers the car.
Perhaps as an assurance, when carrying out work at an indy, we should in writing stipulate that it all be done to the letter of the Porsche service book, the should agree. Then later if Porsche say they have done something wrong, the indy would have to sort out the problem.
It's very close to fraud imo, one other thing I found out is the approved used warranty = extended warranty, they are one and the same with the same terms.It seems that the OPC service bods don't know how their own warranty works, some of these changes are recent. I was told all sorts of guff by OPC Hatfield about my warranty renewal and then just called Guildford and they sorted all over the phone with no problem.
I have also had it confirmed by Guildford that as long as all servicing is done to Porsche standards and with the correct products then the warranty still covers the car.
Perhaps as an assurance, when carrying out work at an indy, we should in writing stipulate that it all be done to the letter of the Porsche service book, the should agree. Then later if Porsche say they have done something wrong, the indy would have to sort out the problem.
c3m said:
Armitage.Shanks said:
But what about when you come to warranty extension? The last service has to be by an OPC and within schedule?
No, this is not correct - there's no stipulation that the last service needs to be done by an OPC.Armitage.Shanks said:
Are they now saying this is no longer the case and a 111-point inspection with an Indy service history will suffice?
For extension purposes, there's no 111-point inspection requirement anymore - it's gone. Once an Approved Warranty has been granted, you can service an at indy and keep extending the warranty without any problems, regardless of who's servicing it.The caveat is obviously that any defects that result due to the servicing at an indy might cause a problem and you will have to then have a dispute with the OPC, regarding that specific claim.
Here's what the Approved Warranty brochure says:
"If your Porsche has an existing Porsche Approved Warranty, this may be extended until the car is 14 years old for a 12 month policy, 13 years old for a 24 month policy, or 12 years old for a 36 month policy. A 111-point inspection is not required for a warranty extension"
Armitage.Shanks said:
The juice is hardly worth the squeeze for any potential claim hassles.
Yeah, running the Approved Warranty and servicing at an indy doesn't make too much sense because in the event of a claim, the question might arise whether the defect is caused by indy servicing and it becomes murky and a hassle.It's basically either service at OPC + warranty or just go to indy.
jackliebling said:
It seems that the OPC service bods don't know how their own warranty works, some of these changes are recent.
Yeah, these changes are recent and even the OPC people are not aware of them. I have been digging through T&Cs and documents all of last week to get to the bottom of what's allowed/not allowed (as I was under the same impression that OPC servicing was required to maintain warranty but that's clearly not the case as per the T&Cs).Youforreal. said:
So what your saying is you can start servicing with an Indy (with Porsche parts) after its three years old up it fifteen years old, you don’t have to go near Porsche at all and they will keep extending your warranty for whatever time period you choose without a single check or am I misunderstanding that?
I believe that's true (with the ceveat re: any claims for faults being traced back to the indy servicing would not be covered).I've asked Porsche GB for a clarification in writing, so will post an update.
The changes to the Approved Warranty T&Cs raise some interesting question regarding modifications, specifically exhaust/silencers. A lot of Porsches seem to have aftermarket exhausts.
The Approved Warranty T&Cs state: "A claim made under Your Policy for the repair or replacement of a defective system or component shall be invalid to the extent that the defect results from any of the following:
d) Non-genuine Porsche parts have been fitted to Your Vehicle; or
e) The Vehicle has been modified in a manner not formally approved by the manufacturer in writing, irrespective of whether the modification took place before or during the Period of Cover;"
Now, as per the above, only a specific claim would be invalidated as long as it results from the modification (e.g., custom exhaust). E.g., if the window actuator broke, a warranty claim should be honoured as it's highly unlikely that an exhaust/silencer would cause a window actuator defect.
But what happens if there's an engine problem? Things become very murky here because it seems that Porsche would try to wriggle out of any engine claims if the exhaust has been modified (they could state "exhaust is connected to engine, so it's possible it was the cause").
Has anyone had experiences with Approved Warranty and modified exhaust/silencer?
The Approved Warranty T&Cs state: "A claim made under Your Policy for the repair or replacement of a defective system or component shall be invalid to the extent that the defect results from any of the following:
d) Non-genuine Porsche parts have been fitted to Your Vehicle; or
e) The Vehicle has been modified in a manner not formally approved by the manufacturer in writing, irrespective of whether the modification took place before or during the Period of Cover;"
Now, as per the above, only a specific claim would be invalidated as long as it results from the modification (e.g., custom exhaust). E.g., if the window actuator broke, a warranty claim should be honoured as it's highly unlikely that an exhaust/silencer would cause a window actuator defect.
But what happens if there's an engine problem? Things become very murky here because it seems that Porsche would try to wriggle out of any engine claims if the exhaust has been modified (they could state "exhaust is connected to engine, so it's possible it was the cause").
Has anyone had experiences with Approved Warranty and modified exhaust/silencer?
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