Which London OPC?

[ascayman]

cant speak about servicing but the sales staff at east london were some of the rudest ive ever dealt with, will never buy a car from them again.

[zcacogp]

seandudding said:

East London every time.

I have used West London twice. Firstly for the Mk2 GT3 for a recall. Took them 3 days to do this. Then the RS went in for a recall. When I collected the car I was rushed out of the showroom. Thought to myself this is a little strange so I checked the car over to find a kerbed wheel. Went straight back in to confront them, at first they denied it was them.

Fortunetly the paper trail pointed to them, and I got a new wheel. It was just the way they went about it.

OK, so that's a reason not to go to West London; how about some reasons to go to East London?


Oli.

[loonycat]

The way this is going it sounds likes both West and East London have their issues (i would use more direct terms but don't want to upset the mods)

I'm thinking after this I might take the car out of London for service - maybe Hatfield or Silverstone or somewhere slightly north. The London guys seem to have such a large population of Porsche owners to fleece they can be rubbish and still make money hand over fist. Don't know if anywhere will be better but got to worth a try.

Sad when you spend this sort of money and are made to feel as if they are doing you a favour by taking your money. I've only ever had fabulous service from BMW for cars that cost half as much. And if you're from Bavaria you'd know why!

[loonycat]

Anyway back to me.

The car is booked in at West London for a couple of weeks time. I'm not feeling particularly excited about having it serviced at a London dealer but logistics mean needs must.

Does anyone have any suggestions as to what to look out for? Charging £25 for screenwash, washing it with a mop, pre-drop off check for dents etc? I'd appreciate any advice from any OPC service veterans as to how to ensure it doesn't become a painful experience.

Cheers
Loony
(OPC service virgin)

[Vesuvius 996]

Heh.

Just check out the women that work there and you'll stop worrying about all that sh1t.

Vesuvius "I'm here for a minor service, menu service menu price please... I'm skint..."

OPC girl "Look into my eyes...can I make you a coffee.........?"

Vesuvius "I'm only ..........here for............. an oil change..... I can't afford to change this year.... actually, errrr.....where do I sign..... oh a new 997 Turbo.... yes please that would be lovely.........just put it on my card right here, here it is............no it's fine I don't want to negotiate on the price.....in fact errr I think I'll have everything on the options list thanks............" *dribble* *swoon*

Edited by Vesuvius 996 on Friday 14th July 22:45

[X15 JEB]

Unfortunately had a lot of experience of London OPCs....

Bought the car from Mayfair (close to work) and repaired at West London (close to home). Had a minor problem on the car that took West London three attempts to fix and they never managed it. Service was generally crap and courtesy cars were usually dirty old Cayennes. Two out of three times the car wasn't washed.

Eventually Paul Westaway (West London OPC) called and apologised himself for the crap service. Totally fed up I called Mayfair to sort out the problem. They sent a flat bed truck, gave me a new Cayman S as a courtesy and took my car to Hatfield. Car came back like new (cleaned inside/out) next day and the problem fixed first time.

So... Even though I live very close to West London.. In the future I'll be buying my cars from Mayfair and getting all work done at Hatfield.

Hope it helps.

[t1m]

Thoughts on Guildford OPC for service anyone?

[anonymous-user]

ascayman said:

cant speak about servicing but the sales staff at east london were some of the rudest ive ever dealt with, will never buy a car from them again.

i second that but to be fair IME most porsche sales staff are utterly appalling.

[tiger333888]

loonycat said:

Sorry if this question has been done before but I need to book the old girl in for her first service and just wanted to know if anyone had any feedback on Porsche Mayfair for servicing? They are my closest OPC but I haven't read any reviews on their service (but plenty of good feedback on Porsche East London).

So has anyone used Porsche Mayfair for service and if so were they any good? If not the car is going to East London. Car is an 04 996 C4S due for 12000 mile service.

Thanks stacks
Loony

OPC East London - always curteous and efficient...they have done stuff for me out of warranty and through goodwill too - nice bunch

[DanH]

You are never going to hear 100% glowing reports about ANY car dealer, regardless of the marque. East London have been very good to me so far so get my recommendation.

[s3am]

Hatfield and Silverstone are both good in my book. The old one at Brent Cross was not (the service guys were nice, the fellows that do customer 'service' we're inexplicably not.)

[richardlw]

If you are going to go to Guildford you might as well have the job done properly by Camtune in Godalming who are now officially authorised to do this type of work and are a million times better than the main dealers/OPCs I have dealt with in the past - and cheaper.

[cab]

East london have always got the job done. Generally they are pretty good as long as you dont mind phoning them (time after time after time.......) to find out when they have completed the job.

[loonycat]

X15 JEB said:

So... Even though I live very close to West London.. In the future I'll be buying my cars from Mayfair and getting all work done at Hatfield.

Cheers Jeb - I think you probably have hit the right combination and I had thought of taking the car out to Hatfield as had only heard good things about their service. The London boys seem to all have way too many horror stories to be confident they will get it right and to be honest, it is just wrong that we are this suspicious of the people who we give £60,000+ of our hard earned money. If after that they can still get away with offering rubbish service whose fault is it? Us the mug punter who keep going back.

Might be logisically a tad more complex but I think the car needs to go out of town.

Loony has spoken.

[s1xxr]

Another vote for OPC East London.

They quite happily collect and deliver the car from home. Always comes back sparking clean inside and out.

They've done work for me FOC several times, most recently refitting front splitter (a common GT3 task!)

I'm sure they get it wrong sometimes but for the most part I reckon their service is excellent.

[911silverback]

I wouldn't recommend Hatfield to anyone!!! myself and at least 3 other GT3 owners that i know of have been 'robbed' by them, there is no way i would ever use them again, how do you think they pay for that nice new shiny showroom??.
If i need warranty work done i use Chiswick OPC and anything else JZM.

...rob

[DanH]

cab said:

East london have always got the job done. Generally they are pretty good as long as you dont mind phoning them (time after time after time.......) to find out when they have completed the job.

You are right about that. Servicing is terrible at calling back. Sales for some reason were much more efficient

[s3am]

s3am said:

Hatfield and Silverstone are both good in my book. The old one at Brent Cross was not (the service guys were nice, the fellows that do customer 'service' we're inexplicably not.)

I'm going to retract my endorsement of Hatfield. Popped in there today to chat about the new GT3, after looking me (and my car) up and down the guy seemed not to want to bother.

Why are they called salesmen again? It seems as though unless you walk in holding 20 grand and shouting "put me down for two, and don't spare on the options" they just don't want to know.

[DeltaHedge]

Only just seen this thread. I've bought in the past from Guildford, West London, and East London, all of whom are at best unremarkable and usually much worse, but since Silverstone opened their dealership three years ago they're the only place worth going to - sales, service, prices, everything.

I know its further for those of us in London (I'm Surrey), but spend the time and you'll be glad you did.

[anonymous-user]

DeltaHedge said:

Silverstone opened their dealership three years ago they're the only place worth going to - sales...

lol. i went in there before christmas with my dad. i wanted 996gt2, he wanted 996c2; sales guy looked at his old e36 318 and decided to ignore us completely. once we got him to talk he said they couldnt help. WTF! i told my dad we were leaving. salesman wasnt bothered. thought it must be a one off and went there with a mate in his murcialago, he was thinking about a gt3rs. "we dont have one". that was it, no "we can get one", no "we can arange a test drive", no " can i take your number and get someone to call". nothing. so thats 2 sales and a 50:50 they lost for being muppets. wish my job was that easy