Which London OPC?

Which London OPC?

Author
Discussion

s3am

1,383 posts

253 months

Thursday 20th July 2006
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I had only good experiences with Silverstone, buying/servicing/invited round to come and gaze at a CGT when they had one in and always happy to chat. A guy called Daniel was really helpful, but some other of they other guys, erm, weren't!

Having said that if they were crap with you, then certainly don't go back, I wouldn't; at this end of the car market its hard to forgive shoddy service.

DeltaHedge

558 posts

214 months

Friday 21st July 2006
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If you want shoddy service get into buying Ferrari's, then go pretty much anywhere. Graypaul are pretty good, MHT were when they had the franchise, but most of the others suck. Step forward Maranello in Egham as the most useless bunch of salesmen ever created. OK the cars often sell themselves, but no reason to be tossers about it; made me enjoy walking out and buying from elsewhere.

Always reminded me of the Ab Fab episode where Jennifer Sanuders says in a shop "lose the attitude, you're only a shopgirl". Quite.

Vesuvius 996

35,829 posts

272 months

Friday 21st July 2006
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Have to concur on the Ferrari thing. I had a brief dalliance with buying a 355 before getting the 911.

The salesman at the dealer (well known franchised) fired up a car for a test drive, got in and then proceeded to bounce it off the limiter in the first three gears on a stone cold engine.

Wanna put down a deposit? He asked.

Erm, not after you just did that to it mate.


What a cock.


Edited by Vesuvius 996 on Friday 21st July 10:29

sleep envy

62,260 posts

250 months

Friday 21st July 2006
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Vesuvius 996 said:
What a cock.


Same for the sales man at Maranello in St Albans - tried to convince me last week that he'd sold an RS Turbo...































...911


FFS!

timu23

121 posts

220 months

Friday 21st July 2006
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Really interesting and informative post guys.

I got a quote for a major service for my Boxster S at East London, West London and Silverstone. West London is the most convenient location for me but they were £200 more expensive than Silverstone. When I challenged them they said the discrepancy was impossible as it's all fixed price servicing. When you compared what was being offered this was simply not the case and they were all asking different prices for the same work

I found the lack of transparency in this process quite frustrating. Surely if you ask for a 48,000 mile major service they should just give you one price? Not a basic price and lots of add-ons.

My experience of a Porsche Silvestone was broadly positive. Service staff were generally polite and efficient. However, I had the car MOT'd. They said it had failed and it needed new discs and pads - '£1,300 quid please'. I took it for a blast and used the brakes hard and had it re-tested. Hey presto, it passed.

BTW, what's the policy with courtesy cars at East London and West London? Again Silverstone were helpful in arranging a car but I had to arraneg my own insurance. I was wondering if this was normal?

X15 JEB

154 posts

214 months

Friday 21st July 2006
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Always had to arrange my own insurance for courtesy cars.. Luckily my policy automatically covers them...

Every time I've had a courtesy car from West London its been a dirty manual Cayenne... last time complete with the fag ends still in the ashtray... nice..!!

Colenol

28 posts

219 months

Friday 21st July 2006
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my last courtesy car, a cayenne s had one tyre that was thread bare!

The service guys at West London are pretty useless, however normally if you have a problem the sales guys will sort it out, Craig Reilly is very helpful and gets things sorted.