Servicing outside of OPC whilst in warranty
Discussion
I have recently bought my first Porsche. I believe in servicing correctly but in my experience specialists tend to have better knowledge about the cars. The car is due a PDK service (12 year mark). I am thinking of using JZM rather than my local OPC partly because the reviews of the local OPC are not great.
The exam question is would servicing outside of the OPC invalidate my warranty
The exam question is would servicing outside of the OPC invalidate my warranty
g7jhp said:
Where abouts are you in Herts?
I'd suggest Jaz in St.Albans who I've used for 20 years before they moved from Wembley.
North London close to J24. I have heard about JAZ - seems the choice is between JAZ and JZM. JZM seem to have the nod in overall reviews and professionalism.I'd suggest Jaz in St.Albans who I've used for 20 years before they moved from Wembley.
Armitage.Shanks said:
The extended warranty is an insurance backed policy so they can set the parameters.
As others have said under the 3yr manufacturer’s warranty you have a degree of flexibility but not after the 3yr point when you buy the extended warranty.
Presumably the PDK oil change is scheduled with a 2yr service if you’re at the 12yr point? Either way if it’s done by a third party as a service item to comply with the warranty and subsequently goes wrong the warranty assessors will wash their hands of any claim.
What’s the PRK oil and filter change these days £500?
Extended warranty is good but they put your balls in a noose for it. The policy document will state the criteria.
ETA: Page 7 part 2 (c) and (g) https://www.porscheretailgroup.co.uk/binary/getasy...
Ok - I am impressed - you are on the money. However I think JZM might be an authorised service centre. I need to check on thatAs others have said under the 3yr manufacturer’s warranty you have a degree of flexibility but not after the 3yr point when you buy the extended warranty.
Presumably the PDK oil change is scheduled with a 2yr service if you’re at the 12yr point? Either way if it’s done by a third party as a service item to comply with the warranty and subsequently goes wrong the warranty assessors will wash their hands of any claim.
What’s the PRK oil and filter change these days £500?
Extended warranty is good but they put your balls in a noose for it. The policy document will state the criteria.
ETA: Page 7 part 2 (c) and (g) https://www.porscheretailgroup.co.uk/binary/getasy...
Edited by Armitage.Shanks on Saturday 2nd December 20:02
981Boxess said:
FrancisA said:
It is 12 years old and it has a full OPC warranty for 2 years
If the car is 12 years old with full OPC warranty surely the PDK service should have been done before they extended it?Or is it under 12 years old and someone sold it before doing the 12 year service and PDK service?
981Boxess said:
So presumably no 12 year service either?
In which case you either have the 12 year service + PDK service done at an OPC when due or your warranty will not be valid after that service.
Got an update on this topic. I emailed Porsche GB and got the following response:In which case you either have the 12 year service + PDK service done at an OPC when due or your warranty will not be valid after that service.
Dear Francis
Thank you for your email to Porsche Cars Great Britain (PCGB) Limited.
You can choose to have the work carried out at wherever you wish. However, should any faults occur which can be related back to the workmanship then there is a chance that a warranty claim can be declined.
If you need anything further, please do not hesitate to contact us.
Kind regards
Porsche Customer Interaction Centre
On behalf of Porsche Cars Great Britain Limited
Bath Road, Calcot, Reading RG31 7SE
Phone: 03457 911 911
The information in this message is confidential and may be privileged. It is intended for the addressee alone. If you are not the intended recipient it is prohibited to disclose, use or copy this information. Please contact the sender immediately should this message have been transmitted incorrectly. Any opinions expressed in this email are those of the individual and cannot be relied upon as being those of Porsche.
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From: Francis
Sent: Friday, February 9, 2024 6:23 PM
To: PCGB R: Porsche Connect Service Account, PCAC - contact_new <contact@porsche.co.uk>
Subject: Used Warranty Question
EXTERNAL: This e-Mail is external.
Hi
I purchased a 911 from Porsche Swindon in October of 2023. The car is under your insurance warranty. I wanted clarification in writing as to whether I can service the car at an independent as long as Porsche official parts are used and there is evidence of those parts being used.
Kind regards
Francis
Armitage.Shanks said:
So from the above I can take my car that has a last scheduled service to Porsche standards by an Indy and get the warranty which in this case will include the 111-point check given there is no warranty in place? Then carry on having it serviced by my Indy and just keep renewing the warranty without this time the need for a 111-point check?
This must be a change of tack and I suspect if I phone several OPC service managers I'll get different answers. A few years back when they got rid of the 111-point for warranty extensions it was me that corrected the service manager who was adament it was required.
Wow - I had no idea this would generate the responses it has done when I posted my email response from Porsche GB. This must be a change of tack and I suspect if I phone several OPC service managers I'll get different answers. A few years back when they got rid of the 111-point for warranty extensions it was me that corrected the service manager who was adament it was required.
To be clear I will be using OPC for servicing, It simply is not worth the grief of having a warranty claim contested. Fortunately for me the next service due is June 2025 which will be 3 months prior to the warranty running out. Then I will decide to extend/trade in or just carry on with an indy. From what I can tell the 991.1 engine on the C2S is regarded as pretty reliable. I have only 10K on the clock so no real urgency for change. I clock about 5K a year.
BUT......I have a PDK service (12 yr) and a PDCC service (6 yr) due in May. For that I will go to a specialist (JAZ or JZM). I do believe those indies offer a better service compared to OPCs.
981Boxess said:
They are probably cheaper, but out of interest why would you consider an indie better than an OPC for the PDK service?
I am referring to renowned Porsche Indies. They are going to have more knowledgeable staff as their reputation rests on their work. I have watched a couple of YouTube videos from Harry's Garage and 911 Virgins where they have taken work to JAZ for their cars. My experience of running a Mercedes was always an indie down in Fulham I used for 14 years. He knew those cars inside out. It normally is that way with the Indies. CK11 said:
For anyone thats interested, Further to the email which i posted a couple of days back, i asked for clarification and got this reply
Dear Sir
I hope my email finds you well.
You can choose to have the work carried out at wherever you wish. However, should any faults occur which can be related back to the workmanship then there is a chance that a warranty claim can be declined.
Kind regards
Decland Richardson
Personal Case Manager
Porsche Customer Interaction Centre
On behalf of Porsche Cars Great Britain Limited
Bath Road, Calcot, Reading RG31 7SE
The problem with this response is that it does not address the pre approved warranty. Below is a copy from the pre approved warranty form which makes clear that if the car is serviced by a non authorised porsche service centre that makes the warranty null and void.Dear Sir
I hope my email finds you well.
You can choose to have the work carried out at wherever you wish. However, should any faults occur which can be related back to the workmanship then there is a chance that a warranty claim can be declined.
Kind regards
Decland Richardson
Personal Case Manager
Porsche Customer Interaction Centre
On behalf of Porsche Cars Great Britain Limited
Bath Road, Calcot, Reading RG31 7SE
jeebsy said:
That's not what it says.
It says a claim will be excluded if the claim results from service or repair at a non-OPC. So if you take your car to a indi to replace the brake discs and they do something stupid which leads to your PCM failing, your warranty is not going to cover the cost of a replacement PCM. The clause is to stop the insurer being responsible for somebody else's poor workmanship, and also has the side effect of encouraging people do get everything done at the OPC.
And how do you expect that argument to go if an issue arises and they claim it is as a result of work by an Indie? This is a huge money spinner and they will look for grey areas to avoid fulfilling warranty claims. Therefore if the argument can be made that a fault is a result of a service not being done by an authorised service centre it becomes an issue. I do believe the wording is designed to keep customers in the OPC network.It says a claim will be excluded if the claim results from service or repair at a non-OPC. So if you take your car to a indi to replace the brake discs and they do something stupid which leads to your PCM failing, your warranty is not going to cover the cost of a replacement PCM. The clause is to stop the insurer being responsible for somebody else's poor workmanship, and also has the side effect of encouraging people do get everything done at the OPC.
jeebsy said:
I don't disagree with you and that wording will encourage people to use the OPC for everything lest there be any hassle, but if there was a dispute about the cause of the fault and a claim being rejected, as this warranty is basically an insurance contract, the customer has recourse to the Financial Ombudsman Service. If they rejected a claim, the customer would need a letter from an engineer or specialist confirming the cause of the fault and then the ball is back in Porsche's court to prove the indi has caused the problem. So while they could in theory kick out a claim for a failed PDK because an indi changed your brake pads six months ago, they wouldn't have much of a leg to stand on.
Do you have any idea who long those disputes can take? 6 months is not unheard of. You have just shelled out over 60K on your dream car only to be told because you had an oil change at an Indie and your PDK is malfunctioning Porsche won’t fix it. You then have your car sitting on your drive for 6 months while you hope the FO will come down in your favour. I would rather bend over and see if it hurts! My point is do not assume that the bureaucratic process is simple and pain free. 981Boxess said:
It wouldn't show up on the Porsche system if you had it done at an indie would it?
So a perfect example, if you read what I posted again.
Porsche do not earn a penny from the insurance/warranty they just do the paperwork on behalf of the insurers, I get trade on everything at my OPC except warranty for that reason. They get their money from the servicing and judging by the 6 week wait to book a car in there is no shortage of people who prefer to do it that way.
Porsche are a business so I fail to see how they would not be earning some money from the warranty. They have not just handed this over to some insurance company with no business plan for a some profitability. So a perfect example, if you read what I posted again.
Porsche do not earn a penny from the insurance/warranty they just do the paperwork on behalf of the insurers, I get trade on everything at my OPC except warranty for that reason. They get their money from the servicing and judging by the 6 week wait to book a car in there is no shortage of people who prefer to do it that way.
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