Which London OPC?

[loonycat]

Sorry if this question has been done before but I need to book the old girl in for her first service and just wanted to know if anyone had any feedback on Porsche Mayfair for servicing? They are my closest OPC but I haven't read any reviews on their service (but plenty of good feedback on Porsche East London).

So has anyone used Porsche Mayfair for service and if so were they any good? If not the car is going to East London. Car is an 04 996 C4S due for 12000 mile service.

Thanks stacks
Loony

[loonycat]

Well if indeed this is true it does reduce the decision to slightly simplier choice. The official website seems a tas misleading if this is the case - is 'aftersales service' just a cup of coffee and and a low trade in figure?

www.porsche.com/all/uk/?mayfair




Now what's East London's phone number.....

[loonycat]

clorenzen said:

Reading, West London and Mayfair are part of the same management so I guess Mayfair customers are referred to West London for service.

Hmmmmm..... West London a lot closer than East. Does anyone have experience of West London OPC service?


As the biggest dealer surely they offer top quality service?






I'd like to submit the above to the 'Naive Statement of the Year' awards.

I think I'm looking good for the 'You Can't Be Serious' category. Do I get to meet Jordan?

[loonycat]

Adam B said:

I've used them and they were fine, no problems apart from their service mgr claiming RMS wasn't an issue!

Well technically it isn't if you own a diesel Cayenne....



And next he'll be saying ceramic brakes are durable....

[loonycat]

The way this is going it sounds likes both West and East London have their issues (i would use more direct terms but don't want to upset the mods)

I'm thinking after this I might take the car out of London for service - maybe Hatfield or Silverstone or somewhere slightly north. The London guys seem to have such a large population of Porsche owners to fleece they can be rubbish and still make money hand over fist. Don't know if anywhere will be better but got to worth a try.

Sad when you spend this sort of money and are made to feel as if they are doing you a favour by taking your money. I've only ever had fabulous service from BMW for cars that cost half as much. And if you're from Bavaria you'd know why!

[loonycat]

Anyway back to me.

The car is booked in at West London for a couple of weeks time. I'm not feeling particularly excited about having it serviced at a London dealer but logistics mean needs must.

Does anyone have any suggestions as to what to look out for? Charging £25 for screenwash, washing it with a mop, pre-drop off check for dents etc? I'd appreciate any advice from any OPC service veterans as to how to ensure it doesn't become a painful experience.

Cheers
Loony
(OPC service virgin)

[loonycat]

X15 JEB said:

So... Even though I live very close to West London.. In the future I'll be buying my cars from Mayfair and getting all work done at Hatfield.

Cheers Jeb - I think you probably have hit the right combination and I had thought of taking the car out to Hatfield as had only heard good things about their service. The London boys seem to all have way too many horror stories to be confident they will get it right and to be honest, it is just wrong that we are this suspicious of the people who we give £60,000+ of our hard earned money. If after that they can still get away with offering rubbish service whose fault is it? Us the mug punter who keep going back.

Might be logisically a tad more complex but I think the car needs to go out of town.

Loony has spoken.