Bamford Rose contact?
Discussion
I think BR are too busy to bother answering the phone/emails.
Either that or not busy enough to afford to pay someone to answer the phone/reply to emails.
Best try another independent specialist.
Actually, I'm currently out of work so if BR would like to employ me I'll take care of business!
Either that or not busy enough to afford to pay someone to answer the phone/reply to emails.
Best try another independent specialist.
Actually, I'm currently out of work so if BR would like to employ me I'll take care of business!
This is the conundrum. If there is a receptionist on the other end of the phone you can't talk technical, it's just a booking in service, which is a bit of an issue in itself because instead of booking your car in blind you really want a technical discussion upfront before the garage has your car stripped on a ramp and you are in for whatever the garage sees you coming for.
When you get through to BR you get direct access to engineers who answer any questions you have without a receptionist needing to talk to service manager and service manager talking with mechanic. Problem with this approach is whilst receptionists are 10 a penny, an engineer isn't.
This leads to BR's problem. When you are there you see how rammed with work they are, this means there is a group of current customers to keep updated with new customers to chat to as well. When you hang around BR for any amount of time, in the office, being the one who is being served, the phone line is always ringing and emails can be heard pinging from the office PC. If you are on the line to BR you get 110%.
From my experience email is probably best, then once you are in, as many on here will agree, its direct access via text message. But it is like booking a table at Le Gavroche, they can only serve so many at one time.
When you get through to BR you get direct access to engineers who answer any questions you have without a receptionist needing to talk to service manager and service manager talking with mechanic. Problem with this approach is whilst receptionists are 10 a penny, an engineer isn't.
This leads to BR's problem. When you are there you see how rammed with work they are, this means there is a group of current customers to keep updated with new customers to chat to as well. When you hang around BR for any amount of time, in the office, being the one who is being served, the phone line is always ringing and emails can be heard pinging from the office PC. If you are on the line to BR you get 110%.
From my experience email is probably best, then once you are in, as many on here will agree, its direct access via text message. But it is like booking a table at Le Gavroche, they can only serve so many at one time.
AMDBSNick said:
This is the conundrum.
No it isn't. For example if I want to renew / change my company insurance policy I now don't deal with the the guy at the top, I deal with one of his staff, get great service. Still have to fill out my own forms though If a customer calls into my office and want to talk to one of my engineers, anyone can answer the call. It may be the customer just wants to arrange time for the engineer to go to site i.e. it can be a simple booking request. If they need one of the engineers and they are all on the phone we take a message and get them called back. If there system is down we'll grab an enginer to take the all immediately. We support mission critical trading systems, so its not that difficult to have someone answer phones / reply to general email enquiries.
Neil1300r said:
AMDBSNick said:
This is the conundrum.
No it isn't. For example if I want to renew / change my company insurance policy I now don't deal with the the guy at the top, I deal with one of his staff, get great service. Still have to fill out my own forms though If a customer calls into my office and want to talk to one of my engineers, anyone can answer the call. It may be the customer just wants to arrange time for the engineer to go to site i.e. it can be a simple booking request. If they need one of the engineers and they are all on the phone we take a message and get them called back. If there system is down we'll grab an enginer to take the all immediately. We support mission critical trading systems, so its not that difficult to have someone answer phones / reply to general email enquiries.
From my experience email is probably best, then once you are in, as many on here will agree, its direct access via text message.
Surely somebody answering calls/emails is better than nobody - even if that person isn't technially minded they can still ask an engineer to call/email a potential customer back about x, y or z when they are free.
Most potential customers, myself included, will email or call two or three specialists about the same issue or query. If two places reply and one doesn't then who's going to get the business?
Most potential customers, myself included, will email or call two or three specialists about the same issue or query. If two places reply and one doesn't then who's going to get the business?
DB9VolanteDriver said:
So, if you are a customer, they respond, but you can't become a customer because they don't respond. Is this right?
From my experience email is probably best, then once you are in, as many on here will agree, its direct access via text message.Which bit don't you understand
AMDBSNick said:
DB9VolanteDriver said:
So, if you are a customer, they respond, but you can't become a customer because they don't respond. Is this right?
From my experience email is probably best, then once you are in, as many on here will agree, its direct access via text message.Which bit don't you understand
DB9VolanteDriver said:
The part where they don't answer the phone, like any proper business does. To make an appointment, one generally calls a business to find a mutually suitable time, not e-mail them. Good grief.
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