Dealer scratched my car
Discussion
My dearly beloved AM dealer scratched my car while it was in for a service.
There is also a smaller scratch which is not captured in the below (crap, sorry!) pic.
http://thumbsnap.com/sc/G96WbloC.jpg
Dealer is offering to "smart" repair it.
I expect the whole bumper to be repainted given the size of the scratched area.
Who's being unreasonable?
There is also a smaller scratch which is not captured in the below (crap, sorry!) pic.
http://thumbsnap.com/sc/G96WbloC.jpg
Dealer is offering to "smart" repair it.
I expect the whole bumper to be repainted given the size of the scratched area.
Who's being unreasonable?
Jockman said:
Some smart repairs >can< be very good.
Agree - I had that exact type repair done on my DD's bumper and the guy did a great job with lots of coats and a heater to bake the coats. He was quite a find actually... But then how will you know if its a top job and wont start flaking in 18 months... I think I'd insist on a bodyshop job therefore - its recompense for the error, the inconvenience and the pain such injuries cause owners!!!Who started the phrase, 'smart repair'?
It sounds just perfect.
As does a 'smart motorway' where they proudly announce, it has been widened from three to four lanes. You then discover that the extra lane was there all the time, but was called the hard shoulder. I think the 'smart' part refers to collecting lots of money, by being able to suddenly drop the speed limit to 40 mph, often late at night for no obvious reason.
If the dealer made a mistake, they should accept that the customer will expect a quality repair for a quality car. Instead it would appear, and they make it so obvious, that their main objective is to overcome their difficulty, as cheaply as possible.
Hopefully they told you about the damage first, before you had seen it.
It sounds just perfect.
As does a 'smart motorway' where they proudly announce, it has been widened from three to four lanes. You then discover that the extra lane was there all the time, but was called the hard shoulder. I think the 'smart' part refers to collecting lots of money, by being able to suddenly drop the speed limit to 40 mph, often late at night for no obvious reason.
If the dealer made a mistake, they should accept that the customer will expect a quality repair for a quality car. Instead it would appear, and they make it so obvious, that their main objective is to overcome their difficulty, as cheaply as possible.
Hopefully they told you about the damage first, before you had seen it.
Edited by Jon39 on Thursday 5th May 20:36
Ken Figenus said:
Jockman said:
Some smart repairs >can< be very good.
Agree - I had that exact type repair done on my DD's bumper and the guy did a great job with lots of coats and a heater to bake the coats. He was quite a find actually... But then how will you know if its a top job and wont start flaking in 18 months... I think I'd insist on a bodyshop job therefore - its recompense for the error, the inconvenience and the pain such injuries cause owners!!!If I'd done that to my own Vantage, I'd be going down the smart repair route
The dealer sent someone round to collect my car a couple of months ago. I watched as he attempted to turn the car in the drive in one manoeuvre and buried the nose in the hedge. Just one of several reasons why my car is not going anywhere near Septem Quercuum ever again.
Edited by moveover on Thursday 5th May 21:48
Smart repair does not automatically mean a guy outside spraying 2k non ISO lacquer in the driveway? Bodyshops to smart repairs all the time...
I would much rather a bodyshop smart repair than spray the entire bumper. Fix the scratch, paint the small area, scuff half the bumper, clear over and blend the clearcoat in. Less paint = a less noticeable repair. Or scuff the entire bumper and clear the entire bumper, just keep the painted area small.
But sure, push for the entire bumper to be repainted and then fight over it sticking out like a sore thumb.
I would much rather a bodyshop smart repair than spray the entire bumper. Fix the scratch, paint the small area, scuff half the bumper, clear over and blend the clearcoat in. Less paint = a less noticeable repair. Or scuff the entire bumper and clear the entire bumper, just keep the painted area small.
But sure, push for the entire bumper to be repainted and then fight over it sticking out like a sore thumb.
Edited by Sump on Thursday 5th May 21:58
I suspect that if you were trying to sell them the car and it had that damage, they would be insisting at it was a body shop thing and not a touch up and deducting x £ to do it..............that works both ways in my book.
As another poster has said, please say they owned up to it before you saw it ?
As another poster has said, please say they owned up to it before you saw it ?
Nope the dealer sent the car back to me in that state!
Luckily I noticed immediately when it was dropped off.
Stupidly I kept my car and returned the loan car, instead of sending the delivery guy back with my car to get it fixed.
When I spoke to the Service department today to tell them it's not acceptable that they didn't even spot it and sent it back with a huge scratch, response I got was basically "st happens".
I've had no ends of trouble with this dealer, and am tired of dealing with the service manager who always tries to rip me off.
Time to speak to the Dealer Principal!
Luckily I noticed immediately when it was dropped off.
Stupidly I kept my car and returned the loan car, instead of sending the delivery guy back with my car to get it fixed.
When I spoke to the Service department today to tell them it's not acceptable that they didn't even spot it and sent it back with a huge scratch, response I got was basically "st happens".
I've had no ends of trouble with this dealer, and am tired of dealing with the service manager who always tries to rip me off.
Time to speak to the Dealer Principal!
Ken Figenus said:
Jockman said:
Some smart repairs >can< be very good.
Agree - I had that exact type repair done on my DD's bumper and the guy did a great job with lots of coats and a heater to bake the coats. He was quite a find actually... But then how will you know if its a top job and wont start flaking in 18 months... I think I'd insist on a bodyshop job therefore - its recompense for the error, the inconvenience and the pain such injuries cause owners!!!When I scratched my old V8 and took it to a guy I knows paintshop he said
"I can just do a blow in on the affected area for £60 but give it a year or so, with the hot and cold, it'll possibly bloom and look different to the rest of the panel, it might not happen and its up to you but personally I'd do the whole thing"
Which is what I did, I think the total cost was £120, he also had paint left over and redid my door mirrors and the scratches on the rear light covers Personally, I'd insist on a respray.
"I can just do a blow in on the affected area for £60 but give it a year or so, with the hot and cold, it'll possibly bloom and look different to the rest of the panel, it might not happen and its up to you but personally I'd do the whole thing"
Which is what I did, I think the total cost was £120, he also had paint left over and redid my door mirrors and the scratches on the rear light covers Personally, I'd insist on a respray.
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