Dealer Servicing - Would you expect a comp wash?

[dxb335d]

Donut said:

dxb335d said:

davidd said:

dxb335d said:

I never let a BMW dealership wash my car. Have a joke. It will come back with bodywork worse than it went in. Swirl marks, scratches from dirty sponges and dirty water thats just washed somebodies filthy X5. I ALWAYS request ''No wash or valet thanks''.

Carlos

Carlos, do you use Elms Cambridge? They always made a good job of my coupe when I had it, not sure I would let them loose on the 335d as it is black...

D

Hi David, thought you had a 5 series? you have a 335d now ?

I dont let any dealership wash her, no way mate. I wont use Elms stortford again after a bad experiance and didnt rectify the situation well enough.

Elms Cambridge so far so good!

Due a service again soon so i will let you know if there upto par ! IMHO



Carlos

Edited by dxb335d on Sunday 2nd March 13:11

The 5 series was the car I lent him whilst something that was forgotten was fitted to the 335d

Donut are you a friend of Davids or a dealer?

[Donut]

dxb335d said:

Donut said:

dxb335d said:

davidd said:

dxb335d said:

I never let a BMW dealership wash my car. Have a joke. It will come back with bodywork worse than it went in. Swirl marks, scratches from dirty sponges and dirty water thats just washed somebodies filthy X5. I ALWAYS request ''No wash or valet thanks''.

Carlos

Carlos, do you use Elms Cambridge? They always made a good job of my coupe when I had it, not sure I would let them loose on the 335d as it is black...

D

Hi David, thought you had a 5 series? you have a 335d now ?

I dont let any dealership wash her, no way mate. I wont use Elms stortford again after a bad experiance and didnt rectify the situation well enough.

Elms Cambridge so far so good!

Due a service again soon so i will let you know if there upto par ! IMHO



Carlos

Edited by dxb335d on Sunday 2nd March 13:11

The 5 series was the car I lent him whilst something that was forgotten was fitted to the 335d

Donut are you a friend of Davids or a dealer?

Dealer and now a friend

[davidd]

Donut said:

Dealer and now a friend

Yep, just a great big love in now..

Donut got me a cracking deal on the 335d which I would like to add passed the magic 1250 mile running in period this morning )

Ding dong..

D

[Donut]

davidd said:

Donut said:

Dealer and now a friend

Yep, just a great big love in now..

Donut got me a cracking deal on the 335d which I would like to add passed the magic 1250 mile running in period this morning )

Ding dong..

D

I didn't think you'd ever opt for the kerbed alloy option though......

Trust it's ok now and not rattlin-when-a-rollin?

[davidd]

Donut said:

davidd said:

Donut said:

Dealer and now a friend

Yep, just a great big love in now..

Donut got me a cracking deal on the 335d which I would like to add passed the magic 1250 mile running in period this morning )

Ding dong..

D

I didn't think you'd ever opt for the kerbed alloy option though......

Trust it's ok now and not rattlin-when-a-rollin?

no rattles but the finish on those alloys is rubbish. I have complained to the dealer and am awaiting a reponse..

Lots of fun though

Hows the new job?

D

[Baldinho]

Elms Cambridge are great(not). Delivered a car with an incorrectly fitted front bumper with paintwork covered in swirlmarks and then said there was nothing wrong with it. Funnily enough my local dealer could spot the problem immediately. Only people I've had worse dealings with are BMW Customer Service.

[davidd]

Baldinho said:

Elms Cambridge are great(not). Delivered a car with an incorrectly fitted front bumper with paintwork covered in swirlmarks and then said there was nothing wrong with it. Funnily enough my local dealer could spot the problem immediately. Only people I've had worse dealings with are BMW Customer Service.

Intreresting comment, I have always haf very good service form them, although we'll see how they fair when they get to look after my new car.

D

[Baldinho]

0 out of 10 I'm afraid, spent best part of 50k hard earned on a new car and treated like a piece of s..te.

BMW Cust Serv no better. Between them they've put me right off the brand.

[whoami]

Why anyone would want a main dealer "valet" man near their car is completely beyond me.

[sjj84]

I've only taken my car to the main dealers once for a job which only took an hour, unfortunately they 'cleaned' it. Never again, covered in scratches, it's horrible.

[parksie]

whoami said:

Why anyone would want a main dealer "valet" man near their car is completely beyond me.

Got to agree,only Yesterday I was at my Dealers Parts counter, on my way back to my car two were giving a new 3 series a once overFFS they had a brand stiff Chamois leather on THE FLOOR, &wetting it with the pressure washer!!!!No wonder paint work gets damaged!

[8Tech]

I would be more concerned about the quality of service I received at the dealer rather than whether or not the car had been cleaned.
There are a lot of different views here on the board on cleaning your cars too. I prefer, and enjoy, cleaning my car as I am an enthusiast and use the appropriate product for each component, but I completely appreciate the owner who enjoys his/her car but finds cleaning tedious.
For myself, I request NO valeting AT ALL since my local dealer used acid on my bare polished aluminium BBS rims, making the polished alloy go black. I would much rather all the time was spent doing the mechanical work properly.
I see the complimentary valet as a "thank you" from the dealer for giving them the business where time permits, I do not think they are, or should feel, obliged to provide this free service.