Dealer - Courtesy Cars ?
Discussion
Hi All, does anyone know if any dealers offer free courtesy cars ? I have been told by Sytners in Harold Wood that I have to pay Enterprise to hire one ? Also it will cost me £99 if I want them to clean the car...I can remember a time when you actually got proper customer service from a dealer !
jamesrose said:
Hi All, does anyone know if any dealers offer free courtesy cars ? I have been told by Sytners in Harold Wood that I have to pay Enterprise to hire one ? Also it will cost me £99 if I want them to clean the car...I can remember a time when you actually got proper customer service from a dealer !
What are you having done James?Very poor customer service by the sounds of it.
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BMW dealers vary so wildly. Some are smaller setups who concentrate on immaculate customer service and function on repeat business. These are the sort of places that C&D with a c/car and do a wash and vac FOC for their £100 an hour labour rate. The bigger places ie. in cities, tend to be that busy that their attitude if take it or leave it.
Charging for c/cars is not a new thing, alot of dealers were charging £10-£15 a day for c/cars when I worked for a lease company over 5 years ago.
Charging for c/cars is not a new thing, alot of dealers were charging £10-£15 a day for c/cars when I worked for a lease company over 5 years ago.
I'm due to take my car in to Stratstone Derby next week. They offered me a courtesy car for £10 "to cover insurance".
If it was some repair work being done, i wouldnt mind paying. But the car is 6 months old and i resent having to take time out to drop it there / pick it up later, let alone having to pay for the courtesy car. It's not the money, it's the principal - the car shouldn't have gone wrong, it should be down to BMW to cover the associated costs, not me...
If it was some repair work being done, i wouldnt mind paying. But the car is 6 months old and i resent having to take time out to drop it there / pick it up later, let alone having to pay for the courtesy car. It's not the money, it's the principal - the car shouldn't have gone wrong, it should be down to BMW to cover the associated costs, not me...
Definately poor service on the dealers part. When I take the cab into either of the Bluebell or Williams garages I get a free courtesy car (just have to have a cover note faxed through from NFU), but even that isn't brilliant, when the A3 goes in I get a free courtesy car and drive it on their insurance!!!
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