Awful BMW service!

[Billy83]

I own a 2004 registered M3 and called up my dealer today to ask whether i could extend my warranty for another year which i thought would be expiring on march 17th. They then told me that i'd have to call bmw finacial services saying you can no longer buy them from the dealer which i think in itself is pretty rubbish.

Then speaking to the man at BMW fincial services he said they had no record of my having bought the extension last year.
I checked my records and saw that i had payed them in full last january. This is where the problem lies. My factory warranty was due to end on 17th march but what BMW are saying that because i paid them IN ADVANCE they made the extension start on january 18th 2007, meaning that i paid for 2 months of warranty i didn't need and also that now as my car is out of warranty they won't renew it! They also made no effort to remind me about the expiring warranty.

This is embarrassingly bad customer service as far as i'm concerned and i'm seriously thinking about ending my bmw ownership. Aren't they supposed to look after their customer!??

I'm going to write to BMW to make my thoughts known while also taking the issue up with my local dealer but i'm just wondering if anyone else has found them so unbelievably unhelpful when dealing with these overpriced extended warranties?

[Billy83]

Thankfully guys i spoke to the garage this morning and they were extremely helpful and apologetic. Simply put i think its the beaucratic knobheads who work for bmw financial services who are to blame for making me so angry given his slightly mistrusting and patronising tone. The guys at the local garage have recognised that it was an administrative error on their behalf and have offered me a full used car warranty which means i pay no excess for the first year and can extend it like any other warranty next year (when hopefully they'll REMIND me!) Overall, my opinion of the dealer hasn't been too tarnished but the whole episode has definately left a sour taste in my mouth with regard to BMW as a whole!
Why dealers are not allowed to issue extended warranties i'll never know but it just seems like another pointless, money-saving, customer 'ignoring' move to me.

Think i might move to porsche or audi soon...