One for Scottish mafia
Discussion
And so the saga continues.
After promising to get it back to me Tuesday/ Wednesday last week, it took me calling twice on Thursday to find out the newer wheels wouldn't fit. Ok I thought, I guess Suzuki mechanics wouldn't know that until they had them side by side...
Proposed solution was to have them powder coated. A good and promising solution as well, new collection day last Saturday. Call late Saturday afternoon (at least they kept me informed this time) and it'd be Monday. Monday comes and goes with no word, then call this afternoon to say it's ready.
Obviously weather is crap and it was pretty heavy drizzle when I looked, but can already see one small nick in the front wheel. Spoke to one of their directors and he wanted to have it re-powder coated, to which my response was no way you had your chance.
He was keen to come to a solution, but understandably I'm hardly keen for them to do any more work. BB consensus, give them another chance and what's a compromise? Bearing in mind I hardly want them taking my wheels off again.
After promising to get it back to me Tuesday/ Wednesday last week, it took me calling twice on Thursday to find out the newer wheels wouldn't fit. Ok I thought, I guess Suzuki mechanics wouldn't know that until they had them side by side...
Proposed solution was to have them powder coated. A good and promising solution as well, new collection day last Saturday. Call late Saturday afternoon (at least they kept me informed this time) and it'd be Monday. Monday comes and goes with no word, then call this afternoon to say it's ready.
Obviously weather is crap and it was pretty heavy drizzle when I looked, but can already see one small nick in the front wheel. Spoke to one of their directors and he wanted to have it re-powder coated, to which my response was no way you had your chance.
He was keen to come to a solution, but understandably I'm hardly keen for them to do any more work. BB consensus, give them another chance and what's a compromise? Bearing in mind I hardly want them taking my wheels off again.
Well after speaking to MD, went back in and both wheels were powder coated again. Took them a week, and they chose not to repair some damage this time (?). Alas, the finish is nice but I had to ask for some comp, wasn't offered.
Attitude severely lacking from service guys, needless to say I won't be rushing back to use them again. Shame as the clothing lot have been great.
Attitude severely lacking from service guys, needless to say I won't be rushing back to use them again. Shame as the clothing lot have been great.
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