Jaguar DPF issues

[NST]

Our local Jag dealer was very clear about the type of journeys we were expecting to take in our last couple of cars.

2016 XF 180 R sport. Approx 15k a year. 75% town very short trips, but the rest are high speed long motorway trips.
Adbue top up every 8-11k depending driving

Zero issues.

Current have f pace 180 awd chequered flag . Currently doing 8k a year, mostly town, but every 3-4weeks 130mile motorway round trip .

Zero issues.

A considerable percentage of customers ignore the advice on journey types and what is best for them i.e. diesel / petrol because the customer is only interested in the monthly figures..

This certainly isn't a jag issue, my brother's 2017 e class has suffered short journey syndrome as well.

Imho the xf is better to drive than the f pace. But the wife enjoys the f pace for its school car park rating :/

[Zoon]

stickleback123 said:

Everyone else sorted out DPFs ten years ago, it's only JLR (with their 15 year old platform) having these issues now.

The ingenium engines were only released in late 2015.

[anonymous-user]

Zoon said:

stickleback123 said:

Everyone else sorted out DPFs ten years ago, it's only JLR (with their 15 year old platform) having these issues now.

The ingenium engines were only released in late 2015.

Yes, but that linked JLR document explains that these issues come from the inability to close couple the DPF to the engine because of limits in the very old EUCD platform from which all the LR steel bodied transverse engined cars are derived.

[DaughtersJag]

rallyeS2 said:

What type of jag is it? I’d wager an f-pace or e-pace with the same engine as the evoque we have (td4) There is a known issue with the DPF system in this particular engine. We have had our first failure on our 16k mile evoque which was flatly refused under warranty due to “driving style”. We eventually got a decent good Will contribution but our complaint is far from over. If it is this engine, give me a shout as I have some information you may find useful in your complaint.

Hi rallyeS2

My daughter is having a similar problem to you with her leased Jaguar e-pace.
You say you have some information that may be helpful?
Is it possible for my daughter to contact you about this privately?

Thank you

[Olas]

use it corectly, or pay for the problems caused by not using it correctly.

[Evercross]

Olas said:

Use it correctly, or pay for the problems caused by not using it correctly.

Read the technical bulletin. There is a design flaw that prevents adequate regeneration from happening. Driving style alteration will only delay the inevitable.

[Sheepshanks]

DaughtersJag said:

Hi rallyeS2

My daughter is having a similar problem to you with her leased Jaguar e-pace.
You say you have some information that may be helpful?
Is it possible for my daughter to contact you about this privately?

Thank you

Legally, these issues rest with the supplier, so I assume that's the leasing company in this case. Has there been any discussion with them?

[gizlaroc]

Olas said:

use it corectly, or pay for the problems caused by not using it correctly.

Helpful.

[DaughtersJag]

Olas said:

use it corectly, or pay for the problems caused by not using it correctly.

Then why didn't she have problems with her DIESEL Mercedes and Audi prior to this, as there has been no change in her driving distances etc.

[gizlaroc]

Olas has form, just ignore.

[DaughtersJag]

Sheepshanks said:

Legally, these issues rest with the supplier, so I assume that's the leasing company in this case. Has there been any discussion with them?

Hi Sheepshanks ... Yes she has contacted the leasing company via email and waiting for a reply.

[Jazzy Jag]

DaughtersJag said:

Then why didn't she have problems with her DIESEL Mercedes and Audi prior to this, as there has been no change in her driving distances etc.

Because the Merc and Audi were designed to meet lesser emission standards? and therefore needed to regen less?

I have a 69 plate E Pace, done 6k miles since Sept and apart from it asking for an Ad Blu top up, no issues at all.

[gizlaroc]

Jazzy Jag said:

Because the Merc and Audi were designed to meet lesser emission standards? and therefore needed to regen less?

I have a 69 plate E Pace, done 6k miles since Sept and apart from it asking for an Ad Blu top up, no issues at all.

Give it time.

First 15-20k seem to be OK. See how you go after that.

[DaughtersJag]

strippier said:

Hi

We leased a Jaguar last year on a 5k mile pa deal. We are having issues with the DPF in that it has clogged up twice now. 1st time they replaced it under warranty as the car gave no warning (just went straight to red - limp mode - take to dealer).

It has happened again, dealer informs us not covered by warranty, est 2.5k fix.

Can they make us pay, the car gave no warning, we weren't notified at the time of purchase the car has to be driven in a certain manner.

If they try to make us pay my intention is to cancel the DD lease payment, and leave the car at Jaguar with both sets of keys. Will this course of action end well for me?

We buy/lease a new car to avoid these issues and have comfort a warranty is in place, this is just a joke.....

Thoughts?

Hi strippier

I am currently trying to do the same, I had my E-Pace over a 10k pa deal though. I started having problems when the car was about 8 months old! I have had the DPF replaced twice, EGR replaced, oil and filter change and the car is only 18 months old and 15,000 miles. It's been in the dealers 8 times and had 3 jaguar assistance call outs. Amber warning telling me DPF is nearly full, took it for a 40 mins drive and get a red engine management light. There is not enough warning to tell you soot level is high. This is a fault that jaguar do not seem to want to admit and blame it on my driving style. I have followed the DPF instructions given to me and regeneration is not happening. Want to reject this lease asap as causing me a great deal of stress. Any help you can give would be greatly appreciated

[DaughtersJag]

I have had my DPF replaced twice by Jaguar and am not getting a warning that the soot level is getting full on my e pace. The only warning I got was when it was full and too late to regenerate or get it cleaned. Does anyone else have a warning that tells them the level of soot is x amount? Does your e pace also tell you when its regenerating or when the regeneration has completed?

Also does anyone know of a diagnostic tool that I could buy to tell me the soot level of my car before its too late? Any help or advice regarding this would be most appreciated.

[swagmeister]

Sheepshanks said:

Nickbrapp said:

It’s not up to the dealer to find out how you drive,

Not true. They should make sure the vehicle is appropriate for the type of use.

Dont be ridiculous.
However leasing a diesel on 5k PA is barely using it - asking for trouble with a DPF

[Burwood]

swagmeister said:

Sheepshanks said:

Nickbrapp said:

It’s not up to the dealer to find out how you drive,

Not true. They should make sure the vehicle is appropriate for the type of use.

Dont be ridiculous.
However leasing a diesel on 5k PA is barely using it - asking for trouble with a DPF

I think if it's going to be an issue with low mileage(short journey) users then certainly, the dealer should advise the customer. I am sure there are many customers who regularly trade in at the same dealership ever couple of years. My point being if they only manage 5-6k per annum they should steer them away from a diesel, surely.

Sheeps point is that a 5k lease, particularly a JLR diesel may be very close to misspelling. You may disagree but the law would suggest otherwise. Key wording 'the product or service is unsuitable for the customer's needs'

[swagmeister]

Burwood said:

I think if it's going to be an issue with low mileage(short journey) users then certainly, the dealer should advise the customer. I am sure there are many customers who regularly trade in at the same dealership ever couple of years. My point being if they only manage 5-6k per annum they should steer them away from a diesel, surely.

Sheeps point is that a 5k lease, particularly a JLR diesel may be very close to misspelling. You may disagree but the law would suggest otherwise. Key wording 'the product or service is unsuitable for the customer's needs'

You make a good point actually, to the point that the salesman that sold me my car didnt ask me requirements or situation, I am now considering returning the car and asking the armchair legal experts in here to back me up. The car has since purchase failed to deliver on all points so therefore ISNT the car for me. Points of failure are :

Chick magnet - FAIL
Makes me a driving god - FAIL
Does 200MPG - FAIL
Does 20Costs zero in maintenance - FAIL
Random strangers telling me Im their hero due to my car choice - FAIL
People stopping and asking to touch the car or have their photo taken with it - FAIL

[Burwood]

swagmeister said:

Burwood said:

I think if it's going to be an issue with low mileage(short journey) users then certainly, the dealer should advise the customer. I am sure there are many customers who regularly trade in at the same dealership ever couple of years. My point being if they only manage 5-6k per annum they should steer them away from a diesel, surely.

Sheeps point is that a 5k lease, particularly a JLR diesel may be very close to misspelling. You may disagree but the law would suggest otherwise. Key wording 'the product or service is unsuitable for the customer's needs'

You make a good point actually, to the point that the salesman that sold me my car didnt ask me requirements or situation, I am now considering returning the car and asking the armchair legal experts in here to back me up. The car has since purchase failed to deliver on all points so therefore ISNT the car for me. Points of failure are :

Chick magnet - FAIL
Makes me a driving god - FAIL
Does 200MPG - FAIL
Does 20Costs zero in maintenance - FAIL
Random strangers telling me Im their hero due to my car choice - FAIL
People stopping and asking to touch the car or have their photo taken with it - FAIL

If those are the requirements you gave the dealer and he subsequently sold you an XF then you certainly have case

[Sheepshanks]

swagmeister said:

You make a good point actually, to the point that the salesman that sold me my car didnt ask me requirements or situation, I am now considering returning the car and asking the armchair legal experts in here to back me up. The car has since purchase failed to deliver on all points so therefore ISNT the car for me. Points of failure are :

Chick magnet - FAIL
Makes me a driving god - FAIL
Does 200MPG - FAIL
Does 20Costs zero in maintenance - FAIL
Random strangers telling me Im their hero due to my car choice - FAIL
People stopping and asking to touch the car or have their photo taken with it - FAIL

Did your previous cars excel in these areas such that there was nothing to suggest that the new one would be substantially different?