Audi dealer in Bexley uses RS4 and breaks limit!!!!!
Discussion
andyuk911 said:
perhaps this will bring a balanced view, he was not happy he did not get the free springs ..
http://www.rs246.com/index.php?name=PNphpBB2&f...
Nice one. That proves beyond all doubt the guy is a cock. Sounds like a right nasty piece of work. http://www.rs246.com/index.php?name=PNphpBB2&f...
Ok, time to comment - although my comments are limited at this time as the isues have not been resolved.
I will however attempt to answer, or respond to, some of the issues in the thread.
I called the dealer for a service, and they were able to book the car in on at very short notice if I didnt take a courtesy car. I had expected to run the car in to the dealer with a courtesy car after I returned from my trip - so planning ahead by about 3 weeks which is the norm for a service with a courtesy car. I still had to get to the airport, and the expenses are on he company so no need to try to avoid parking costs.
The car had several issues, including but not limited to: damaged paintwork, oil spilled in the boot, and oily prints over both wings and the near side door. Plus the driving issues. for the record, the car was not driven out of the dealership, but started approx. 1.5 hours before the dealer opens, and appears to have ben left idling/revved for different periods of time. The dealer has commented that the car would have been moved each morning and night for security reasons. On ocassions when the car was driven out of the dealer it does not appear to have been warmed up fully, and the dealer has commented that the car was being driven to test the suspension. The car has since had to go to another Audi UK dealer as the service wasnt completed properly - flagged to me by the car. I have also spoken to a legal representative and am taking ongoing advice from them.
In terms of compensation - I have not asked anybody for compensation. My concern, including my comments to the Audi UK MD were that the car is a fantastic car - well designed, well built and excellent to drive - but pointless owning if the servicing is sub standard. I also commented that the dealer could review the customer vehicle with the customer to avoid issues over damage and its possible cause. Finally, I advised Audi that I"d like the ability to choose a dealer based on the fact that a customer may get no additional support from them in the event of issues if the dealer is an independent.
My post does also state that the post is informational, and for the reader to determine their choices - isnt that what forums are for??
I hope that helps to provide a more balanced view of the events.
I will however attempt to answer, or respond to, some of the issues in the thread.
I called the dealer for a service, and they were able to book the car in on at very short notice if I didnt take a courtesy car. I had expected to run the car in to the dealer with a courtesy car after I returned from my trip - so planning ahead by about 3 weeks which is the norm for a service with a courtesy car. I still had to get to the airport, and the expenses are on he company so no need to try to avoid parking costs.
The car had several issues, including but not limited to: damaged paintwork, oil spilled in the boot, and oily prints over both wings and the near side door. Plus the driving issues. for the record, the car was not driven out of the dealership, but started approx. 1.5 hours before the dealer opens, and appears to have ben left idling/revved for different periods of time. The dealer has commented that the car would have been moved each morning and night for security reasons. On ocassions when the car was driven out of the dealer it does not appear to have been warmed up fully, and the dealer has commented that the car was being driven to test the suspension. The car has since had to go to another Audi UK dealer as the service wasnt completed properly - flagged to me by the car. I have also spoken to a legal representative and am taking ongoing advice from them.
In terms of compensation - I have not asked anybody for compensation. My concern, including my comments to the Audi UK MD were that the car is a fantastic car - well designed, well built and excellent to drive - but pointless owning if the servicing is sub standard. I also commented that the dealer could review the customer vehicle with the customer to avoid issues over damage and its possible cause. Finally, I advised Audi that I"d like the ability to choose a dealer based on the fact that a customer may get no additional support from them in the event of issues if the dealer is an independent.
My post does also state that the post is informational, and for the reader to determine their choices - isnt that what forums are for??
I hope that helps to provide a more balanced view of the events.
BexleyAudiCust said:
Plus the driving issues. for the record, the car was not driven out of the dealership, but started approx. 1.5 hours before the dealer opens, and appears to have ben left idling/revved for different periods of time.
So where did the speeding issue come from?BexleyAudiCust said:
On ocassions when the car was driven out of the dealer
you just said that it wasn't
BexleyAudiCust said:
it does not appear to have been warmed up fully,
Out of hours the car was started and left to idle/rev but did not leave the dealership, according to the GPS device on the car.
The car only left the dealership during normal working hours - and has been previously stated this is an acceptable part of service work at a dealer. I also appreciate that a tech might drive the car "enthusiastically". I wouldnt however expect them to be driving at the speeds concerned or to fraudulently complete the vehicle check sheet.
The GPS device, incidentally, is an approved device and the data has been confirmed as accurate by the GPS company - with the exception that it does not provide details of the speed limit for the roads concerned. This has easily been confirmed by the local authority.
For further clarification, the issue was raised with the dealer (and subsequently Audi UK) several weeks ago, so not a knee jerk reaction to involve the press. (The journalist has even made a complaint to Audi UK after the way she was treated by the dealership).
From my perspective, theres no point advising Audi that Im never going to bu another car from them for the following reasons:
the car is a great car, - I want to get it serviced properly. Is that too much to ask from the manufacturer?
I am 1 of many buyers of Audi products and of negligible impact to their P+L.
This week I have had contact from the dealership and discussions concerning these issues have reopened.
The car only left the dealership during normal working hours - and has been previously stated this is an acceptable part of service work at a dealer. I also appreciate that a tech might drive the car "enthusiastically". I wouldnt however expect them to be driving at the speeds concerned or to fraudulently complete the vehicle check sheet.
The GPS device, incidentally, is an approved device and the data has been confirmed as accurate by the GPS company - with the exception that it does not provide details of the speed limit for the roads concerned. This has easily been confirmed by the local authority.
For further clarification, the issue was raised with the dealer (and subsequently Audi UK) several weeks ago, so not a knee jerk reaction to involve the press. (The journalist has even made a complaint to Audi UK after the way she was treated by the dealership).
From my perspective, theres no point advising Audi that Im never going to bu another car from them for the following reasons:
the car is a great car, - I want to get it serviced properly. Is that too much to ask from the manufacturer?
I am 1 of many buyers of Audi products and of negligible impact to their P+L.
This week I have had contact from the dealership and discussions concerning these issues have reopened.
Olf said:
andyuk911 said:
perhaps this will bring a balanced view, he was not happy he did not get the free springs ..
http://www.rs246.com/index.php?name=PNphpBB2&f...
Nice one. That proves beyond all doubt the guy is a cock. Sounds like a right nasty piece of work. http://www.rs246.com/index.php?name=PNphpBB2&f...
Bit confused??
Was the car driven at twice the speed limit?
Was it driven out of dealers hours?
If yes to the above and there is no question and you have proof then go for them no question. Its a breach of trust and if people beleive their cars are being used for fun it just damamges customer/dealer relations to such an extent that the customer will end up taking a contract to the dealer everytime it is taken in to cover this kind of behaviour. That is no good for dealer or customer.
No matter what anyone thinks of this guy ultimatley it is the dealers fault, if they did the job properly everytime all of the time we would be all happy. The DPs of these places really need to get their staff sorted and realise they cannot just rest on AUdis reputation. Audi equally ought to be ensurring that the dealers are up to standard or threaten to take the franchise away.
Rocket science it aint!
Was the car driven at twice the speed limit?
Was it driven out of dealers hours?
If yes to the above and there is no question and you have proof then go for them no question. Its a breach of trust and if people beleive their cars are being used for fun it just damamges customer/dealer relations to such an extent that the customer will end up taking a contract to the dealer everytime it is taken in to cover this kind of behaviour. That is no good for dealer or customer.
No matter what anyone thinks of this guy ultimatley it is the dealers fault, if they did the job properly everytime all of the time we would be all happy. The DPs of these places really need to get their staff sorted and realise they cannot just rest on AUdis reputation. Audi equally ought to be ensurring that the dealers are up to standard or threaten to take the franchise away.
Rocket science it aint!
anonymous said:
[redacted]
Tonker I am going to chuck an answer in here. If you paid 40-50k for a car and then you gave it back to the manufacturer dealer to service and they didnt complete the service properly left oil marks in the boot and on paintwork and also maybe caused damage to paintwork and then one of their mechanics booted it up to 67 in a 30 potentially leaving you with a legal mess to sort if caught on camera. Would it annoy you? I bet it would.If you you then called the dealer and complained about said issues and they said "I dont see what the problem is" and didnt offer to immediately rectify (at their cost) and discipline the staff member who drove at 67 in a 30 how would you feel? I bet you would call Audi uk!
But of course Audi Uk told the op there is nothing we can do leaving him hanging.
Now how would you feel.
Also are you saying its acceptable for a qualified mechanic to do twice the speed limit IF they are driving a high performance vehicle? Sounds like it.
Personally I would prefer the mechanic do drive according to speed limits and if this required a longer test drive to drive on a fast enough road for the dealership to let me know at time of booking in that it would be required.
odyssey2200 said:
Personally I would be pissed oof if the car had oilly finger prints over it but would just expect them to clean it FOC
Odyssey the problem here is the service wasnt comlpeted properly in that he had to have the car in a t another service centre to get the service comp reset properly. His car has marks to the bodywork (If i understand correctly) and oil stains. And finally the car was driven at over twice the speed limit in what I assume must have been a pedestrian/residential area which is quite frankly shocking. To cap it all off it appears that when he initially raised the issues with the dealer their response was "whatever your problem is we dont care" .Hey Maybe Im anal too as I would be reacting exactly the same. Well almost. TBH I would have taken the tracker logs to the local plod and raised the speeding issue with them by now.
personally i've had nothing but good service from that very dealer. Friendly, outwardly honest etc. Yes I would be hacked off if they drove it above 7k revs without warming through the engine as it invalidates the warranty apparently, but as Tonker said, a letter solves that issue and as for speed limits, you can easily prove that you weren't in the car if plod comes calling. I think I would give this particular dealership the benefit in my experience, some others perhaps not.
Truth is Audi cocked up and got caught.
This won't be the first or the last case where a car has been damaged by a dealer and they have denied it was them (Quite typical in my experience).
Lets just hope that if there are any convictions to follow the speeding then the driver of the car at the time is the one who takes the rap.
This won't be the first or the last case where a car has been damaged by a dealer and they have denied it was them (Quite typical in my experience).
Lets just hope that if there are any convictions to follow the speeding then the driver of the car at the time is the one who takes the rap.
A mate of mine had his car in at Dundee Audi for a service.
It came back with some oily stuff on the windscreen, a feather in the glovebox (as in a big feather that was deliberately placed there) and he's fairly sure the oil wasn't cleaned out properly.
Not what you expect when you pay £200 for a service, Dundee I suppose.
It came back with some oily stuff on the windscreen, a feather in the glovebox (as in a big feather that was deliberately placed there) and he's fairly sure the oil wasn't cleaned out properly.
Not what you expect when you pay £200 for a service, Dundee I suppose.
I am an Audi Centre tech (Not Bexley) Just to let you know, we have RS4's in on a daily basis, and no one is that bothered about driving them. Although I must admit I still havnt tried the new RS6 yet, so would like ago in that.
YOU NEVER LET ANY CAR IDLE UNTIL ITS WARM. Does much more harm than good. After reading all this stuff when I had an RS4 in the other day I drove it using no more than 50% throttle and up shifting at 4000rpm, a sensible max for a completely cold engine, I got to 70 mph very quickly indeed with no stress on the car at all. The only thing in danger of getting a hard time, was the tech if he had been stopped by the Law.
I showed this thread to my service manager, If the said RS4 ever comes to my Audi centre, I've refused to touch it, and agreed this with him.
Would suggest all other Audi techs do they same, and he can service it himself.
YOU NEVER LET ANY CAR IDLE UNTIL ITS WARM. Does much more harm than good. After reading all this stuff when I had an RS4 in the other day I drove it using no more than 50% throttle and up shifting at 4000rpm, a sensible max for a completely cold engine, I got to 70 mph very quickly indeed with no stress on the car at all. The only thing in danger of getting a hard time, was the tech if he had been stopped by the Law.
I showed this thread to my service manager, If the said RS4 ever comes to my Audi centre, I've refused to touch it, and agreed this with him.
Would suggest all other Audi techs do they same, and he can service it himself.
Tame Technician said:
I am an Audi Centre tech (Not Bexley) Just to let you know, we have RS4's in on a daily basis, and no one is that bothered about driving them. Although I must admit I still havnt tried the new RS6 yet, so would like ago in that.
YOU NEVER LET ANY CAR IDLE UNTIL ITS WARM. Does much more harm than good. After reading all this stuff when I had an RS4 in the other day I drove it using no more than 50% throttle and up shifting at 4000rpm, a sensible max for a completely cold engine, I got to 70 mph very quickly indeed with no stress on the car at all. The only thing in danger of getting a hard time, was the tech if he had been stopped by the Law.
I showed this thread to my service manager, If the said RS4 ever comes to my Audi centre, I've refused to touch it, and agreed this with him.
Would suggest all other Audi techs do they same, and he can service it himself.
With that attitude in the ops place i wouldnt want you touching my RS4 either.YOU NEVER LET ANY CAR IDLE UNTIL ITS WARM. Does much more harm than good. After reading all this stuff when I had an RS4 in the other day I drove it using no more than 50% throttle and up shifting at 4000rpm, a sensible max for a completely cold engine, I got to 70 mph very quickly indeed with no stress on the car at all. The only thing in danger of getting a hard time, was the tech if he had been stopped by the Law.
I showed this thread to my service manager, If the said RS4 ever comes to my Audi centre, I've refused to touch it, and agreed this with him.
Would suggest all other Audi techs do they same, and he can service it himself.
You provide a service. Moreso you have a job due to the people you provide a service TO. The op was annoyed as he gave specific instructions wrt how he wanted his car treated and they were blithely ignored and it was returned with oil stains and marks to bodywork on top of which the service was not completed properly.
To finish it all off the tech or whomever used the ops car to break the speed limit by a very large margin.
When he complained about all of the above the dealer basically said tuff we dont care. BTW which dealer DO you work for so that I know where not to take my audi in for a service.
Tame technician, can you tell me the relevance of what you have said coz I cant see it. If it was your car would you not be upset if you found out it had been driven at x 2 the legal limit? I think most would. Are Audi some kind of closed shop and the instant they get caught doing wrong they close ranks and say we wont service the people who complain cos if thats the attitude then you really are doing Audi a huge dis service by commenting. If you or Bexley can prove that this guys comments are not true then fair comment, black list the guy. This guy has a tracker log and if it is to be beleived and I cant think of any reason why anyone would go to the trouble of doing what he has done if they were lying then Bexley should of held their hands up from day one and offerred the guy something.
If it were me I would of had the guy in, looked through his logs and if it looked as though it had happened I would of had the tech in and had words and find out his side. I would of then apologised to the bloke and asked him what he wants from me to put the situation right and take it from there. I would of bent over backwards for him if it were true and that is the point alot of garages play the odds when they should hold there hands up, you get far more respect for being honest. In my oppinion, provided there is no question about his evidence then the garage deserve all it gets, they had oppurtunity to make amends but they rolled the dice in favour of playing the table hoping it would go away. You my freind ought to spread the word that you cannot abuse customers cars and expect to get away with it, and tell those muppet car washers to use clean sponges, they may as well use brillo pads.
If it were me I would of had the guy in, looked through his logs and if it looked as though it had happened I would of had the tech in and had words and find out his side. I would of then apologised to the bloke and asked him what he wants from me to put the situation right and take it from there. I would of bent over backwards for him if it were true and that is the point alot of garages play the odds when they should hold there hands up, you get far more respect for being honest. In my oppinion, provided there is no question about his evidence then the garage deserve all it gets, they had oppurtunity to make amends but they rolled the dice in favour of playing the table hoping it would go away. You my freind ought to spread the word that you cannot abuse customers cars and expect to get away with it, and tell those muppet car washers to use clean sponges, they may as well use brillo pads.
Edited by baxster on Sunday 31st August 10:44
Many years ago my old boss left his nearly new Sierra XR4 at a garage for the day to get some work done!
Imagine his pleasure when, on his way out for some lunch in a colleagues car, his XR4 came launching past them on the local ring-road at well over double the 40mph limit!
He ended up getting the work for free and someone got in a lot of trouble - but you know this goes on all the time! Bleedin YTSer decides they fancy a go in your pride and joy after you've paid £120 per hour to the dealer for him to learn how to fit brakes using your car!!
Imagine his pleasure when, on his way out for some lunch in a colleagues car, his XR4 came launching past them on the local ring-road at well over double the 40mph limit!
He ended up getting the work for free and someone got in a lot of trouble - but you know this goes on all the time! Bleedin YTSer decides they fancy a go in your pride and joy after you've paid £120 per hour to the dealer for him to learn how to fit brakes using your car!!
Edited by Emeye on Sunday 31st August 11:54
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