Audi A6 BiTDI turbo failure
Discussion
fafafa said:
Hi, I'm going through this at the moment. Dealer says it needs a new turbo but it's only done 49K. They've offered a discount off the 5500 quote they gave me but I'm still not too happy about the amount after the discount, given the mileage and age. Do you mind me asking how much you had to pay and how you went about negotiating it? Cheers.
Sorry to hear that. From memory I paid somewhere between £2.5 and 3k when all was said and done. Its a lot, but when you're staring down the barrel of £5k+ its not too bad.Edited by fafafa on Sunday 26th August 14:00
When I looked, the turbos by themselves seemed to invariably cost upwards of £4k. Although you could spend less if you were happy to go for a reconditioned one.
I've still got my BiTDI and its been flawless since the turbo was replaced.
Thanks for the response. They've offered to do the work for 3500. I've opened a case with Audi to see if that gets me any further. I was told the part costs 4.5K ( + 5 hours labour) but I suspect the cost to Audi is less than that. I'm a bit disappointed that it's gone at 49000 miles, I'll see what the Audi Customer Service Rep says.
fafafa said:
Thanks for the response. They've offered to do the work for 3500. I've opened a case with Audi to see if that gets me any further. I was told the part costs 4.5K ( + 5 hours labour) but I suspect the cost to Audi is less than that. I'm a bit disappointed that it's gone at 49000 miles, I'll see what the Audi Customer Service Rep says.
Theres no way they should be happy it failed in under 50k miles. I don't believe they could argue its normal or acceptable. Provided you've always had the car serviced at Audi you'd like to think theres some leeway with customer loyalty. I took mine to a very good Audi independent for a second opinion and they couldn't improve on the price because they would get the $4.5k turbo from the same place as Audi. Their labour was cheaper, but thats a small part of the total cost.
So again, I was very happy when Audi offered me the reduced price for goodwill.
When it comes to selling it on, its a positive point to say the turbo was brand new at 50k miles and fitted by Audi, I guess.
Just a bit of an update on this in case anybody has a similar issue in the future.. They replaced the turbo and the fault light came on again. They then claimed it was the MAP/MAF sensor that also needed replacing. That didn't fix it. Then they replaced the EGR valve. I spoke to the senior technician and he said that it definitely needed the new turbo, the sensor was probably related to the EGR valve so maybe didn't need replacing but the EGR valve did. They didn't charge me anything further for sensor/egr valve replacement, just the turbo. It seems to be fixed now as I've had it back a week and tried my best to recreate the error conditions. Still not happy that the turbo went and I'm a little suspicious about it still.
deanwarren said:
My Bitdi has just had this diagnosed, £5453 2012 125k but full audi service history bar the last service at 125k
There seems to be a reasonable track record on this thread of Audi offering 'some' goodwill on replacing the turbo. But, as far as I can tell, Audi don't offer the biturbo option on any of their current line up. So maybe its no longer in their interest to maintain its reputation (??)Let us know how you get on.
DanPhoto said:
deanwarren said:
My Bitdi has just had this diagnosed, £5453 2012 125k but full audi service history bar the last service at 125k
There seems to be a reasonable track record on this thread of Audi offering 'some' goodwill on replacing the turbo. But, as far as I can tell, Audi don't offer the biturbo option on any of their current line up. So maybe its no longer in their interest to maintain its reputation (??)Let us know how you get on.
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