Premium Rate Telephone Number
Discussion
Hi folks,
We are starting offering an property advice service here at our office, this is where customers can call up and get advice on anything to with their property, extensions, planning permissions, conversions, new builds, snagging, financing anything really. For this service we plan to use a preimium rate telephone number which will be paid by the customer and that is all they will pay, they will be able to get upto 30 mins advice for a set fee on the premium line.
So far companies i have looked at for premium rate lines can only charge from 10p through to £1.50.
For our service we want to charge a flat fee when the call is made for example £10. Is there any companies that can provide such a line that when you call it automatically charges you £10 as a fee ?
Thanks in advance.
We are starting offering an property advice service here at our office, this is where customers can call up and get advice on anything to with their property, extensions, planning permissions, conversions, new builds, snagging, financing anything really. For this service we plan to use a preimium rate telephone number which will be paid by the customer and that is all they will pay, they will be able to get upto 30 mins advice for a set fee on the premium line.
So far companies i have looked at for premium rate lines can only charge from 10p through to £1.50.
For our service we want to charge a flat fee when the call is made for example £10. Is there any companies that can provide such a line that when you call it automatically charges you £10 as a fee ?
Thanks in advance.
calls etc will be recorded so that proof can be given advice was given.
people can get some info from elsehwere yeh thats correct, but i believe we can offer a lot of services in 1, like financial advice, legal advice etc we are accredited to do so as we have thse people in house so its an all in 1 serivce. instead of calling 5 different people, 1 call does it all.
people can get some info from elsehwere yeh thats correct, but i believe we can offer a lot of services in 1, like financial advice, legal advice etc we are accredited to do so as we have thse people in house so its an all in 1 serivce. instead of calling 5 different people, 1 call does it all.
ScottNicol said:
calls etc will be recorded so that proof can be given advice was given.
people can get some info from elsehwere yeh thats correct, but i believe we can offer a lot of services in 1, like financial advice, legal advice etc we are accredited to do so as we have thse people in house so its an all in 1 serivce. instead of calling 5 different people, 1 call does it all.
At a tenner a shot, you are going to have to have a lot of interested callers just to cover the costs surely?people can get some info from elsehwere yeh thats correct, but i believe we can offer a lot of services in 1, like financial advice, legal advice etc we are accredited to do so as we have thse people in house so its an all in 1 serivce. instead of calling 5 different people, 1 call does it all.
ScottNicol said:
What costs ? there is hardly any costs apart from a one off setup fee and a few pence off each call.
+ renting the line (more than you think) + employing someone to sit there all day.Still I see lots of spin-offs with recommending architects, builders and such like for a very reasonable kickback
.dcw@pr" Target="_blank">class="forumQuoter">dcw@pr said:
so £10 for 30 mins...£20/hour???
I can't believe that you would hire out a consultant from your office for £20/hr, even without any overheads...
Who said anything about charging £10 per hour ? I havent told you how much we would charge per half hour or per hour !!I can't believe that you would hire out a consultant from your office for £20/hr, even without any overheads...
If you've got a decent property lawyer on your books you'd be looking to charge them out at £180+ per hour plus VAT (the plus amount depends on the area!). That's one hell of a phone bill!
As an aside it's very difficult to give good advice in a short space of time, you need to ensure that your lawyers have time to get all of the facts, it's very easy to give poor advice.
How do your PI insurers feel about the concept?
As an aside it's very difficult to give good advice in a short space of time, you need to ensure that your lawyers have time to get all of the facts, it's very easy to give poor advice.
How do your PI insurers feel about the concept?
ScottNicol said:
What costs ? there is hardly any costs apart from a one off setup fee and a few pence off each call.
Employee(s) to sit there, professional indemnity policy etc, but your main cost is going to be advertising. To be honest, when people look for advice it os often the case they assume they get what they pay for.
Thus, there will be people who are happy to find free advice and go with that and then others who are not happy with that level of risk will employ a professional for advice with the knowledge they stand by their advice in writing and they are indemnified.
Advice for a tenner IMHO is nowhere in between and also IMHO you wont cover your advertising costs.
If you are truly looking to do something *different* get the people who want the free advice and get an 0800 number. What you are paying out in the call costs will be negligable from your staffing costs anyway. Then work your business model around the kickbacks from your 'carefully chosen partners'...
I have not said anywhere i am going to be charging £10. It clearly says for example £10. it does not say we will be charging £10.
We are a established property company with a very large land bank (9 figures) and client base who already gets all these types of calls on a daily basis, we are now looking to capatalise on this oppertunity. Advertsing is not a problem, we already advertise in certain places which give good returns.
Im not asking for opinions on the concept, i am not worried about that in the slighest all im asking for is advice on premium rate phone line services !!!
We are a established property company with a very large land bank (9 figures) and client base who already gets all these types of calls on a daily basis, we are now looking to capatalise on this oppertunity. Advertsing is not a problem, we already advertise in certain places which give good returns.
Im not asking for opinions on the concept, i am not worried about that in the slighest all im asking for is advice on premium rate phone line services !!!
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