N Power want £9500 off me...
Discussion
Seems like NPower have history of this sort of stuff: http://www.bbc.co.uk/news/business-11449744
had similar s
te from eon who supplied me with gas and elec for a few years and then decided that they did not supply me with one, did not know who it was, finally got transco to confirm that they did supply me, then it was like a £1500 bill to cover their fkup
currently with http://www.ebico.co.uk/ratesbyregion.php
flat rate tarriff, worth comparing
te from eon who supplied me with gas and elec for a few years and then decided that they did not supply me with one, did not know who it was, finally got transco to confirm that they did supply me, then it was like a £1500 bill to cover their fkupcurrently with http://www.ebico.co.uk/ratesbyregion.php
flat rate tarriff, worth comparing
Scraggles said:
Flat rate but very expensive, but apparently (ie no personal experience) for domestic customers they have a good reputation for customer service. So you get what you pay for.If it is based on a meter reading then I suspect that's the end of the matter, their Ts & Cs will cover this. No recourse. Just a lesson learned.
As it's Friday afternoon and I feel optimistic, you could look at it as having had extra capital available for the last 18 months, and write them a nice thank you letter!
As it's Friday afternoon and I feel optimistic, you could look at it as having had extra capital available for the last 18 months, and write them a nice thank you letter!
AJS- said:
If it is based on a meter reading then I suspect that's the end of the matter, their Ts & Cs will cover this. No recourse. Just a lesson learned.
As it's Friday afternoon and I feel optimistic, you could look at it as having had extra capital available for the last 18 months, and write them a nice thank you letter!
You are very clearly very optomisitc as it's still the morning. As it's Friday afternoon and I feel optimistic, you could look at it as having had extra capital available for the last 18 months, and write them a nice thank you letter!
AJS- said:
If it is based on a meter reading then I suspect that's the end of the matter, their Ts & Cs will cover this. No recourse. Just a lesson learned.
As it's Friday afternoon and I feel optimistic, you could look at it as having had extra capital available for the last 18 months, and write them a nice thank you letter!
That's not the end of the matter - there could be many many reasons why the bill is so high, but it could also still be underbilled and he needs to start accruing.As it's Friday afternoon and I feel optimistic, you could look at it as having had extra capital available for the last 18 months, and write them a nice thank you letter!
e.g. The current reading could be wrong
The decimal point could be in the wrong place (believe me it happens)
The meter could be faulty
The wrong tariff could have been applied
The start read could be wrong
He could be paying for next doors (or any other meter nationally) instead of his own
The maximum demand charges could be wrong
The available capacity charges might have been passed through incorrectly from the REC
He might have been charged day units at night rate and night units at day rate
he may be only a few days away from rolling over and then he'll be stuck in contract for another year and the issue continues to accrue problems for him.
I could go on...and on....
My wife has a problem with Scottish Power whereby they issued a credit for £2800 in Januray this year, based on their own reading. My wife was unsure and put in her own readings over the phone. Sco Pwr kept sending bills based on figures not supplied by my wife. They even sent a bill based on their own meter reading which was incorrect (as my wife phoned in the correct one the following day). They now say she has massively underpaid for 9 months. Surely they are at fault but what are our rights?
musclecarmad said:
JustinP1 said:
powwerr said:
So.... i run a small Fabrication workshop which employees 4 people and usually day to day we have 2/3 welders/grinders/saws/bending machines or guillotines running constant.
so since joining up with n power in early 2009, the bills for approx £250 per month have been coming in and getting paid ( these have been estimated bills )
cue August 2010 and suddenly theres £9500 taken from the bank, get on the phone to see what the F is goin on and they tell me that my bills have been underestimated for over a year and a half!!
obviously i tell them thats not my fault, havent had any warning of this or time to budget for such a thing. they say were not interested, thats whats due etc.
so im wondering if anyone has had exp of a similar dispute or legally where i stand?
any info appreciated, good or bad.
Thanks
Do you know about the Direct Debit guarantee?so since joining up with n power in early 2009, the bills for approx £250 per month have been coming in and getting paid ( these have been estimated bills )
cue August 2010 and suddenly theres £9500 taken from the bank, get on the phone to see what the F is goin on and they tell me that my bills have been underestimated for over a year and a half!!
obviously i tell them thats not my fault, havent had any warning of this or time to budget for such a thing. they say were not interested, thats whats due etc.
so im wondering if anyone has had exp of a similar dispute or legally where i stand?
any info appreciated, good or bad.
Thanks
If you ring your bank, tell them that the amount has been taken in error, they must put it back into your account.
If they usually take £250 and £9500 has been taken, then I am sure the bank will believe you.
When the money is back into your account and the DD has been cancelled, then you can start investigating the issue.
powwerr said:
the amount has been taken from the account twice now and both times i have put indemnity claims against them and the bank has refunded the £. This has caused Npower to cancel my direct debit anyway so now is the time i need to sort something out.
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