Amazon attempted delivery theft

[Charlie1986]

David Beer said:

Charlie1986 said:

My thoughts exactly it would take me seconds to track every step of the parcel down to what driver and what route number it was on with time and geo codes..

Big nasty company amazon and there service providers are at times but the locally produced burger and chips today completely free was amazing ??

My problem was quite the opposite, 2k camera collected by Amazon and it disappeared ! Proof of collection, camera footage etc . Still my problem apparently, Amex whom I paid with are on the case.

Can I ask why it was collected by Amazon? It’s just only this month in the U.K. that customer collections have started and it’s not fully live so everything is tracked for data purposes to see if it’s viable

[anonymous-user]

anonymous said:

[redacted]

Obvious troll but I'll respond anyway

Ok then, so on two occasions we waited in all day only to be told both times that the courier attempted delivery, both times we were in and both times no one attempted to deliver anything. That's just annoying, waiting for a parcel all day, then being fed bullst about a non existent delivery attempt. Twice. Why lie unless you are trying to cover something up?

We had a look at the tracking information, the tracking suggested the delivery came from a depot in Worcester, we no longer have access to the tracking number as it greyed out when we cancelled our order and got our money refunded.

If I'd been aware that Amazon couriers have this reputation for dishonesty I'd have bought from somewhere else. A friend has also had a higher value item disappear in transit in similar circumstances. Note that we have been buying cheaper items from Amazon for decades and can't recall the last time anything went astray, obviously its the more expensive items that are not delivered.

As to the likelihood of theft I vaguely remember a similar issue with the launch of the new PS5
https://www.pushsquare.com/news/2020/11/amazon_uk_...

[Wills2]

CoolHands said:

To be honest the op just sounds like a posh person who should have gone to John Lewis

Probably scared they'll run into you on a roundabout on their there and you'll start a thread about your inability to drive properly.

[skwdenyer]

Charlie1986 said:

The Moose said:

Is every parcel scanned at every stage or are they processed in batches?

Parcels will be scanned 6 times from arriving at station to being delivered. Every process is scanned. To give you an idea off how good the system is - 170,000 delivered In Wk40 in my region with 6k returned to Station ( 16 stations in the region) overall 396 parcels missing presumed lost at 978 damaged then delivered.

The system we have in place are excellent down to when they scan the parcel it will light up the bag in isle etc

For those complaining about dodgy couriers, compare the above with my experience as a volume sender of packets via Royal Mail “tracked” services. Items are frequently *never* scanned at any point in the system. Many nonetheless get delivered fine, but just today I’ve had to deal with one that was scanned in our warehouse, manifested, signed-for by the driver, handed over in a sack with many others, but nonetheless has vanished without a trace.

[anonymous-user]

anonymous said:

[redacted]

I probably needed a question mark on the end of my topic subject. It does seem awfully coincidental that all the normal Amazon deliveries I've made recently and in the past have turned up on the dot and without issue, but as soon as I order a high value item (which the driver will know to be high value) he suddenly forgets how to find my house or can't get be arsed to drive there (on two occasions). It may or may not have been nicked but it looks dodgy as fk to me.

I'm not going to tar all couriers with the same brush, because the father and son company who regularly serve my area are excellent and I suspect this is an exception to the rule. But this nonsense is the sort of thing I'd expect from Citylink, who were absolute st, and had the nerve to look for sympathy when their awful company folded.

[David Beer]

Charlie1986 said:

Can I ask why it was collected by Amazon? It’s just only this month in the U.K. that customer collections have started and it’s not fully live so everything is tracked for data purposes to see if it’s viable

It had an intermittent problem. It was collected as mention and is even on the website they have it ,,

[Charlie1986]

Ok so what I meant as there 2 different processes

1 - was it collected by a driver coming to your house?
2- was it dropped off at a collection point?

Al

[Freakuk]

anonymous said:

[redacted]

The company I did some work for also subbed work out to other smaller delivery firms (financially better), but they still have the same HHT device and will still be required to scan in/scan out any package which will update the backend tracking system, which will also coincidently provide text updates to the intended recipient.

[anonymous-user]

I did post a link showing what happened when some people ordered the new PS5 last year. In this case the item was removed from the box and resealed, with the item often substituted for something else of much lower value.

Alternatively you can claim the package has gone missing at the depot, fell/got pinched out of the back of the van, this is all stuff that goes on unfortunately.

[Countdown]

Newarch said:

We ordered a new Nintendo Switch from Amazon two weeks ago. We did have some misgivings about this especially when Amazon sent us a code to give to the driver in order for him/her to release the goods. They claimed to have attempted delivery twice, we were in on both occasions and neither we nor the dog heard anything. This is in quite a quiet rural area so you'd definitely see or hear a van coming past.

What has almost certainly happened is that the delivery driver, who knows they have a high value/easily resellable item in the back of the van claims they attempted delivery, does no such thing, then claims the item has got lost in the depot, and simply nicks it and it ends up on Ebay or something.

My advice is don't buy any high value tech items from Amazon, they don't employ reputable delivery firms and you'll be wasting your time. Amazon are far too wealthy to care about thefts or to worry about customer service. The only good thing is that it is relatively easy to obtain a refund.

Given that you got a full refund is this anything more than a mild irritation?

I'm a bit old fashioned in that I try to use local shops as much as I can but when I've used Amazon the whole process has been exceptionally slick.

[anonymous-user]

Countdown said:

Given that you got a full refund is this anything more than a mild irritation?

I'm a bit old fashioned in that I try to use local shops as much as I can but when I've used Amazon the whole process has been exceptionally slick.

In absolute terms this is probably the dictionary definition of a first world problem, and yes it was easy enough to obtain a refund.

My annoyance was the two days including a Saturday we spent in all day, waiting for the delivery. And more than that the sheer spinelessness of pretending that they'd attempted to deliver it when they'd clearly done no such thing. If they couldn't find my house they would have had my contact details, most drivers have had no issue at all in this respect, but those that have or who are running late often contact us to let us know.

The theft bit is arguable. Some people on here, presumably those who work in logistics are saying this is pretty tricky to do. I had misgivings from the outset, as several people reported delivery of new PS5s where the box had been resealed and the original contents removed and replaced with lower value items.

Amazon are usually utterly reliable, I just don't trust their delivery people with anything valuable that is easy to sell on that's all.

[Countdown]

I wonder if that's possibly because you live in a quiet rural area.

As you say I've always found Amazon very reliable. In fact IIRC the last two times they've sent me an email on the morning of the delivery telling me the hour slot my delivery driver was aiming for.

[scjgreen]

Theres very little chance that the Driver would just Not Deliver your Parcel especially if it was an OTP.... all he's doing there is making work for himself to take the parcel back to the Depot when he's finished.

[Blackpuddin]

Freakuk said:

It is pretty hard to steal a parcel these days

Our (now replaced) Hermes courier didn't seem to find it difficult

[Benbay001]

Could it be that you live in a hard to access area or your house number (god forbid, name) isnt clearly displayed?

I did delivery driving for a big super market for a few months and despite being allocated the same amount of time, rural drops to large house were a PITA as you end up with a 2 mile long road where you have to look for "Rosebud cottage" or similar.

I imagine if youre paid 50p per drop its easier just to say it wasnt possible to deliver.

[anonymous-user]

Benbay001 said:

Could it be that you live in a hard to access area or your house number (god forbid, name) isnt clearly displayed?

I did delivery driving for a big super market for a few months and despite being allocated the same amount of time, rural drops to large house were a PITA as you end up with a 2 mile long road where you have to look for "Rosebud cottage" or similar.

I imagine if youre paid 50p per drop its easier just to say it wasnt possible to deliver.

Absolutely right. I do a lot of work at remote locations in rural Wales and some are a complete sod to find which is why I've started using w3w. But in my case my postcode takes you right to my address, there are only three other properties in the same code and its centred on the house opposite.

My house name is clearly displayed, and is also (unusually) very descriptive of the building's location, although that might not necessarily help a foreign driver.

[David Beer]

Charlie1986 said:

Ok so what I meant as there 2 different processes

1 - was it collected by a driver coming to your house?
2- was it dropped off at a collection point?

Al

Sorry for the delay, yes it was collected from the house with video evidence and the receipt given !

[anonymous-user]

Managed to actually get what we wanted delivered, by doing what we should have done in the first place and using a reputable toy shop who despatched via DPD. No issues at all, no we tried to deliver and you weren't in nonsense, the driver turned up exactly when they said he would.

I know Amazon are too big to need to care about customer service but this sort of thing can erode confidence in the brand.

[anonymous-user]

anonymous said:

[redacted]

Not in my experience.

[kingston12]

I've gone back to Amazon for some higher value items after they introduced the OTP system as it seems to work well, so it's a shame if it hasn't in this case.

Prior to OTP, I had several problems with high value items. On one occasion, I was told that my parcel had been delivered when it hadn't been. The driver ended up getting caught by their GPS system as he marked it as delivered a few roads away from my house.

Warehouse issues used to be a problem as well. I once ordered an expensive item and when I opened the package an item worth a couple of pounds (but around the same weight) had been packed instead.

|'m still not sure I'd use them if I wasn't working from home now as they routinely leave the packages on the doorstep, sometimes without even ringing the doorbell. I remember a few years ago having a very rushed trip back from central London when they sent me a photograph of an item they'd left on my doorstep, delivered a day early and worth well in excess of £1,000.

It's really annoying when it happens, but in fairness they do seem to sort it out quickly most of the time.