Domain Registrar Problems......
Discussion
After a bit of advice and as it's more of a service issue rather than a techie issue I guess here's best?
In April this year I purchased a domain and hosting deal from a company with a good rep and all was well. Until yesterday.
One of my customers contacted me saying he couldn't get to the website. When I tried I found it to be down, but not just down, actually not there. Bit of digging reveals that the registrar had detagged the domain so no DNS servers etc.
I contacted the hosting company who then reply saying that they had actually used a third party to register the domain and I should contact them to sort it out as they weren't having much luck. Errr, my contract is with you, not someone you decide to use, you sort it. Each time I replied to the support ticket they just paste in the same reply and close the ticket!
I contacted the actual registrar and they say they can't help I have to deal with Nominet. Fine, dealt with them before, no problems, but it's going to cost me £11.75 to get the domain re-tagged!
So, being rather hacked off this morning and potentially £11.75 down (I know, small change but it's the principle) I'm looking for atonement.
Firstly, anyone have any experience of getting a domain retagged and how long it takes? Secondly, would you bother to go small claims court on them to reclaim the retagging fee and any 'lost earnings' (not calculable I guess). I'm just annoyed that the hosting company who my contract is with are so disinterested and are washing their hands of it. It seems it's all the domains that this hosting company registered through the particular registrar that have been detagged, not just mine.
My current thinking is along the lines of [Armstrong & Miller] Kill Them [/Armstrong and Miller]
And I guess the moral of the story is, don;t be a cheapskate, use Register1!!!
In April this year I purchased a domain and hosting deal from a company with a good rep and all was well. Until yesterday.
One of my customers contacted me saying he couldn't get to the website. When I tried I found it to be down, but not just down, actually not there. Bit of digging reveals that the registrar had detagged the domain so no DNS servers etc.
I contacted the hosting company who then reply saying that they had actually used a third party to register the domain and I should contact them to sort it out as they weren't having much luck. Errr, my contract is with you, not someone you decide to use, you sort it. Each time I replied to the support ticket they just paste in the same reply and close the ticket!
I contacted the actual registrar and they say they can't help I have to deal with Nominet. Fine, dealt with them before, no problems, but it's going to cost me £11.75 to get the domain re-tagged!
So, being rather hacked off this morning and potentially £11.75 down (I know, small change but it's the principle) I'm looking for atonement.
Firstly, anyone have any experience of getting a domain retagged and how long it takes? Secondly, would you bother to go small claims court on them to reclaim the retagging fee and any 'lost earnings' (not calculable I guess). I'm just annoyed that the hosting company who my contract is with are so disinterested and are washing their hands of it. It seems it's all the domains that this hosting company registered through the particular registrar that have been detagged, not just mine.
My current thinking is along the lines of [Armstrong & Miller] Kill Them [/Armstrong and Miller]
And I guess the moral of the story is, don;t be a cheapskate, use Register1!!!
Red Firecracker said:
Secondly, would you bother to go small claims court on them to reclaim the retagging fee and any 'lost earnings' (not calculable I guess).
No. While you have had some appaling service I would just forget about it. You may be in the right, but the courts take a very dim view of such trivial claims - rightly or wrongly.Red Firecracker said:
And I guess the moral of the story is, don;t be a cheapskate, use Register1!!!
I’d agree with that.People seem obsessed with saving a few pennies here and there, but personally I’d rather use someone decent, pay a little bit more but KNOW that I’m going to get the service and support I expect.
Still, you pays you’re money, you takes your choice… but there is a reason why so many PHers recommend Register1… and it’s not because Jamie Beeston has a nice smile…
There are so many cowboys and resellers-without-a-clue in this industry it's no surprise this has happened.
NOMINET are quite helpful in my experience (as an accredited NOMINET member).
I'd stump up the cash and move on, adding whomever you used originally to your blacklist of people never to do business with again.
NOMINET are quite helpful in my experience (as an accredited NOMINET member).
I'd stump up the cash and move on, adding whomever you used originally to your blacklist of people never to do business with again.
timskipper said:
There are so many cowboys and resellers-without-a-clue in this industry it's no surprise this has happened.
NOMINET are quite helpful in my experience (as an accredited NOMINET member).
I'd stump up the cash and move on, adding whomever you used originally to your blacklist of people never to do business with again.
Agree, never had a problem with Nominet, right from back when all this were fields and indeed, the blacklist has been amended...NOMINET are quite helpful in my experience (as an accredited NOMINET member).
I'd stump up the cash and move on, adding whomever you used originally to your blacklist of people never to do business with again.
Red Firecracker said:
timskipper said:
There are so many cowboys and resellers-without-a-clue in this industry it's no surprise this has happened.
NOMINET are quite helpful in my experience (as an accredited NOMINET member).
I'd stump up the cash and move on, adding whomever you used originally to your blacklist of people never to do business with again.
Agree, never had a problem with Nominet, right from back when all this were fields and indeed, the blacklist has been amended...NOMINET are quite helpful in my experience (as an accredited NOMINET member).
I'd stump up the cash and move on, adding whomever you used originally to your blacklist of people never to do business with again.
J
Gassing Station | Business | Top of Page | What's New | My Stuff