Is it wrong to Sub-Con work without consulting the customer?

[Contract Killer]

Im an electrician, and due to a rather ridiculous amount of work this year, I have taken on a Sub-contractor to do some of the work for me, as I can only be in one place at a time! and customers always seem to want everything done yesterday...

I usually meet the subby at the job first thing, along with the customer, and again at the end of the day to check how he has got on.


However today I got a call from the customer outlining that she was not happy with me subbing the work out, and that she hired me based on her impressions of myself and not of the person I have hired to do the job. ie she was expecting me to do the job myself!

She has no actual issues with my subby or the work completed so far, but was wanting me to do the job myself...


as far as I can tell, if the job gets done for the stated price, to the required standard and on time, I don't see the issue with who does the actual work, its domestic stuff so its not in any way technical at all.


So is this customer just a bit nuts, or am I in the wrong?

Cheers

[Contract Killer]

Thanks guys, so its yes but no .....


As for what I trade under, its my name electrical services ltd.

And yes of course I charge the subby out at more than I pay him! there wouldn't be a lot of point otherwise!
I pay him £17/H and charge out at around £30/H.