Cancelling order with a window company
Discussion
In October I ordered a patio door and paid £169 deposit.
In January we decided we no longer wanted the work done.
Fitment Is scheduled for March.
Whan I contacted the compant I was told I had a 7 day window to cancel the order when I first placed the order in October.
I have been told that I cannot cancel my order.
This sounds like an unfair contract, but I guess because I agreed to T and C when I ordered I'm like a kipper.
Help?!
In January we decided we no longer wanted the work done.
Fitment Is scheduled for March.
Whan I contacted the compant I was told I had a 7 day window to cancel the order when I first placed the order in October.
I have been told that I cannot cancel my order.
This sounds like an unfair contract, but I guess because I agreed to T and C when I ordered I'm like a kipper.
Help?!
Let get away from the idea of 'door' it infers a front domestic door.
It is a French Patio door unit which will be made to measure.
I am not trying to get the deposit back just hoping to stop any further loss.
This is why I beleive it is reasonable to end the contract here ort at least negotiate a release fee. I have another £1500 to pay for the completed fitment.
I just want to end the process and not have to lose another grand or so.
I accept that I may have to pay a release fee.
I will get a copy of my contract and post it
Thanks for your words
It is a French Patio door unit which will be made to measure.
I am not trying to get the deposit back just hoping to stop any further loss.
This is why I beleive it is reasonable to end the contract here ort at least negotiate a release fee. I have another £1500 to pay for the completed fitment.
I just want to end the process and not have to lose another grand or so.
I accept that I may have to pay a release fee.
I will get a copy of my contract and post it
Thanks for your words
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