Cancelling order with a window company

Cancelling order with a window company

Author
Discussion

madleee

Original Poster:

720 posts

213 months

Tuesday 13th February 2007
quotequote all
In October I ordered a patio door and paid £169 deposit.
In January we decided we no longer wanted the work done.
Fitment Is scheduled for March.
Whan I contacted the compant I was told I had a 7 day window to cancel the order when I first placed the order in October.
I have been told that I cannot cancel my order.
This sounds like an unfair contract, but I guess because I agreed to T and C when I ordered I'm like a kipper.

Help?!

madleee

Original Poster:

720 posts

213 months

Tuesday 13th February 2007
quotequote all
I can't see how it's effective to stockpile you products.
It should be made just before the fitment date so that it doesn't take up room in storage. JIT Just In Time delivery.
I notified the company in January, the deposit should have covered the cost of the survey.

madleee

Original Poster:

720 posts

213 months

Wednesday 14th February 2007
quotequote all
Let get away from the idea of 'door' it infers a front domestic door.
It is a French Patio door unit which will be made to measure.
I am not trying to get the deposit back just hoping to stop any further loss.
This is why I beleive it is reasonable to end the contract here ort at least negotiate a release fee. I have another £1500 to pay for the completed fitment.
I just want to end the process and not have to lose another grand or so.
I accept that I may have to pay a release fee.

I will get a copy of my contract and post it

Thanks for your words

madleee

Original Poster:

720 posts

213 months

Wednesday 14th February 2007
quotequote all
we got our new furniture for the lounge and like it how it is.
Our work involved converting a lounge window into a patio door.
The window is a large unit with a small wall under (about 1 ft high)