HMRC VAT Party Brewery Organise couldn't
Discussion
How frustrating are they?
VAT due to be paid Wednesday, had a call from my old bank saying they had received a DD for the VAT and had insuficient funds. I had told HMRC and had confirmation 6 weeks ago that I had changed the bank account from which they should take the VAT money each quarter.
Called HMRC, yes they had the new account details and it would be taken later that day. I checked it every few hours all day wednesday and tHuirsday and first thing this moring and itt wasn't so this morning I rang the VAT 'helpline' who tell me the DD hasn't been changed and I had to ring their finanace unit in London. They gave me a number (the wrong one) and I spoke to some gormless chuff who effectivey said it wasn't her counter and she couldn't put me through because the switchboard didn't start work until 9am.
I suspect they will be chasing me for payment very soon and I wil have to spend more time putting this right.
jacobyte said:
We were fined for being just a few days late with VAT payment (second 'offence'). The returns themselves were submitted on time, but not the payment (but that followed shortly after). As a young and small business with some clients on 90 days payment terms, it just wasn't possible. Cash accounting wasn't realistic either for various reasons.
It's un-bleeding-believable how uncooperative and inflexible they are. Over £2.5K fine for a few days late; serious criminals will get less than that, and a fecking holiday in the Canaries, to boot.
Ah well, at least we're 'over the hump' now, but their incompetence and unsupportive attitude is hard to forget.
So far I have had 3 wrong numbers (they gave me the Bank of England BACS team ("what do you expect me to do?"It's un-bleeding-believable how uncooperative and inflexible they are. Over £2.5K fine for a few days late; serious criminals will get less than that, and a fecking holiday in the Canaries, to boot.
Ah well, at least we're 'over the hump' now, but their incompetence and unsupportive attitude is hard to forget.
who sent me to the Bank of England DD team ("not my counter" who sent me to the paymaster general ( "Not us mate". Finally I ended up back at the helpline who gave me a different electronic helpline who contradicted what I had been told on Wednesday about there being a D in place and gave me the number of their DD team who promised to fax me a paper DD (and didn't). I am now late with payment and have wasted several hours trying to sort it out having been assured it was all Ok on Wednesday.
So much for E-Government.
Leftie said:
Had to send them a cheque in the end as the new direct debit (set up after 3 calls and 3 faxes) can't collect on old returns. Seems it is not enough to tell them you have changed banks, you have to tell a different unit by phone and then letter/fax so they can set up a new DD.
Today they wrote sayiong the D had been cancelled.I know mate, I cancelled it, just as I told you last week and if you look in your mail bag you have the cheque.
Leftie said:
I have now had a yellow Surcharge liability Notice, despite them assuring me it was sorted and they had the dosh.
I suppose I had best check it has left my account and ensure they agre they have it (again).
Took me ages to sort this, including them sending me a red letter. Then a week later HMRC write with a NI demand for £423 which I paid. Then a week later they send me the nast letter about owing them £178. Turns out the allocated to the £423 to 2007/8 not 2006/7 anmd they owe me £245.I suppose I had best check it has left my account and ensure they agre they have it (again).
Should I write them a nasty letter?
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