Gigaclear broadband
Discussion
The install in my village was a bit questionable to be honest. They dug trenches about 2 foot deep, and then simply chucked the fibre in and covered it back over again! If one of those cables breaks or gets damaged, they'll have to carefully dig the entire trench (avoiding the existing cables) to lay a new cable - quite a big job! In an ideal world, I would have thought they'd lay service pipes and feed the cable through. But this will of course increase costs.
Dr Doofenshmirtz said:
The install in my village was a bit questionable to be honest. They dug trenches about 2 foot deep, and then simply chucked the fibre in and covered it back over again! If one of those cables breaks or gets damaged, they'll have to carefully dig the entire trench (avoiding the existing cables) to lay a new cable - quite a big job! In an ideal world, I would have thought they'd lay service pipes and feed the cable through. But this will of course increase costs.
Having worked for most of the major UK providers I've made my preference known about ducted networks....but in many ways the type of digging kit that is used and breaks fibres won't be stopped by some PVC...At 2ft deep though the likelihood is pretty low on a local breakage tbh.
The issue is that it's not just your village, it's the cabling supplying your village all the way back to 'exchanges'...or meet me points with the ducted providers.
As it is, if and when there is a break we can locate the fault without having to excavate long lengths and then cut and splice the damaged fibres individually.
Its a rare occurrence...so far...
Just got home to find my pot installed outside the property and them filling the cables in... very happy to have had it done so quickly, these chaps do not hang about, so just waiting for the connection back to the property now, but i'm really not sure how long this will last for. It can't be more than 6 inches deep, but the chap assures me it is "dug to spec". He said they much prefer to install with ducting, but the budget isn't there for it.
Anyway, it could be barely a few weeks until i can display some porn on my TV in all it's UHD 3840x2160 glory
Anyway, it could be barely a few weeks until i can display some porn on my TV in all it's UHD 3840x2160 glory
Not a lot to be proud of there AFAIC. "Built to spec" my arse.
Speed and efficiency are all well and good, but that's no help when your cable is flapping about in the road after the first serious rain storm...
If you're happy then fair enough.
But if not, you can email me your address and I'll send that to the PM, or you could call Customer Services and raise a polite query as to why it's barely covered...
Can't promise much/anything will come of it, but if you don't ask.....
Speed and efficiency are all well and good, but that's no help when your cable is flapping about in the road after the first serious rain storm...
If you're happy then fair enough.
But if not, you can email me your address and I'll send that to the PM, or you could call Customer Services and raise a polite query as to why it's barely covered...
Can't promise much/anything will come of it, but if you don't ask.....
Dr Doofenshmirtz said:
That's terrible!
In my village it was at least laid in the mud to about 24" deep.
Forget emailing customer services...they don't respond. I have signed up with Gigaclear but I'm already having doubts. Time will tell.
try calling them, if you can. I don't work with or near them, but that's how deal with any customer services...In my village it was at least laid in the mud to about 24" deep.
Forget emailing customer services...they don't respond. I have signed up with Gigaclear but I'm already having doubts. Time will tell.
Dr Doofenshmirtz said:
To be honest it was just a query about the router they supply (make and model). And do we get admin access.
It's a DRG-739 Genexis (I hope that means something to you)You have 'basic access' to the GUI on the LAN side....
If you want to know something more specific..PM me...
Little updates.
Sonics cable laying issue was due to water infrastructure laid shallow which they had to go over, further photos were provided by the contractor proving 300mm depth nearby...
It doesn't lessen the risk of being unearthed at that specific location, and they'll be other locations like it, but they are not the norm and where the spec is achievable, it's being done, and for once the reason here was a half decent one...
It's true, "bridge mode" mode is a 'product you have to order"...don't blame me...
and yes you can "port forward from the Gui", which I'm assuming means you can open your own firewall...
Sonics cable laying issue was due to water infrastructure laid shallow which they had to go over, further photos were provided by the contractor proving 300mm depth nearby...
It doesn't lessen the risk of being unearthed at that specific location, and they'll be other locations like it, but they are not the norm and where the spec is achievable, it's being done, and for once the reason here was a half decent one...
It's true, "bridge mode" mode is a 'product you have to order"...don't blame me...
and yes you can "port forward from the Gui", which I'm assuming means you can open your own firewall...
Edited by Quickmoose on Thursday 19th January 09:57
Quickmoose said:
and yes you can "port forward from the Gui", which I'm assuming means you can open your own firewall...
Brilliant - thanks.Hopefully my kit will arrive in the next few days - I'll post updates as I know some people find it interesting.
Off to Wickes this afternoon for some conduit.
You know that sinking feeling you get when you think you've make a huge mistake...yeah I'm feeling that today.
So I've got everything installed, and when I first hooked everything up I was getting a full 100Mbit up and download. Brilliant.
However...as soon as more than one person starts using it, the speed drops dramatically - two devices playing a youtube video just kills it.
We had ADSL2 with around 15mbits download before - and it was never this bad.
I'm now wondering what the legal implications are of ditching Gigaclear right now, or being stuck in a 15 month contract?
I'm happy to pay for the fibre that I've already laid, but the router can be returned.
So I've got everything installed, and when I first hooked everything up I was getting a full 100Mbit up and download. Brilliant.
However...as soon as more than one person starts using it, the speed drops dramatically - two devices playing a youtube video just kills it.
We had ADSL2 with around 15mbits download before - and it was never this bad.
I'm now wondering what the legal implications are of ditching Gigaclear right now, or being stuck in a 15 month contract?
I'm happy to pay for the fibre that I've already laid, but the router can be returned.
Dr Doofenshmirtz said:
You know that sinking feeling you get when you think you've make a huge mistake...yeah I'm feeling that today.
So I've got everything installed, and when I first hooked everything up I was getting a full 100Mbit up and download. Brilliant.
However...as soon as more than one person starts using it, the speed drops dramatically - two devices playing a youtube video just kills it.
We had ADSL2 with around 15mbits download before - and it was never this bad.
I'm now wondering what the legal implications are of ditching Gigaclear right now, or being stuck in a 15 month contract?
I'm happy to pay for the fibre that I've already laid, but the router can be returned.
What did Gigaclear say about the slow speed?So I've got everything installed, and when I first hooked everything up I was getting a full 100Mbit up and download. Brilliant.
However...as soon as more than one person starts using it, the speed drops dramatically - two devices playing a youtube video just kills it.
We had ADSL2 with around 15mbits download before - and it was never this bad.
I'm now wondering what the legal implications are of ditching Gigaclear right now, or being stuck in a 15 month contract?
I'm happy to pay for the fibre that I've already laid, but the router can be returned.
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