I do not ****ing want Amazon ****ing Prime !
Discussion
PetersAston said:
Amazon are at it again... Ordered and clicked "Continue without Prime benefits" and hey presto get "Thank you for joining Prime". Would have assumed I'd hit the wrong key but the same happened to a friend of mine a couple of days ago. Prime should be an option, some people value it and are happy to pay for it if Amazon don't want non-Prime customers they should say so. I cancelled immediately but Amazon won't let you - you are forced to have a months membership free!
Make sure you don't end up joining by mistake
Are you ordering on a mobile, as the mrs having similar issues, I've always managed to avoid it as use PC, just wondered if there was a similar issue.Make sure you don't end up joining by mistake
It's really not hard though, is it.
Click on your name on the top right.
Click on "Prime" top right
Click on "manage membership", top right
Click on "cancel membership", top right
So if you have been fooled by their dodgy buttons, then reversing the situation is probably easier than logging on here and writing a post about it. I'd be really interested if anyone has actually been charged when they tried to cancel, probably having received some of the benefits. I suspect not....
Overall, one of the main reasons for buying stuff from them is the utter simplicity of the returns process.
Bought the wrong thing? Return it, no charge for postage or thing
Thing not as described? Return it, no charge for postage or thing
Decide you don't like thing? Return it, no charge for postage or thing
Thing breaks 9 months into its warranty period? Return it, no charge for postage or thing
Compared to pretty much anywhere else, that is exceptional customer service.
Click on your name on the top right.
Click on "Prime" top right
Click on "manage membership", top right
Click on "cancel membership", top right
So if you have been fooled by their dodgy buttons, then reversing the situation is probably easier than logging on here and writing a post about it. I'd be really interested if anyone has actually been charged when they tried to cancel, probably having received some of the benefits. I suspect not....
Overall, one of the main reasons for buying stuff from them is the utter simplicity of the returns process.
Bought the wrong thing? Return it, no charge for postage or thing
Thing not as described? Return it, no charge for postage or thing
Decide you don't like thing? Return it, no charge for postage or thing
Thing breaks 9 months into its warranty period? Return it, no charge for postage or thing
Compared to pretty much anywhere else, that is exceptional customer service.
rxe said:
It's really not hard though, is it.
For Amazon to make a click box opt in for the service you mean?No, it's not hard, but they bank on the millions they trick NOT cancelling.
As for the reasons you cite for Amazon being so bloody wonderful, see if you still think the same when they are the only people left selling online.
andyA700 said:
It happened to me as well last month. I made sure to decline all the efforts to sign me up, then found I had been signed up. They are a load of robbing barstewards.
You didn't decline all the efforts then did you?PH User said:
Where is the scam to signing up? Maybe my screen looks different to others because I've never seen anything that looks like it would catch you out.
There isn't one.Just people not checking everything and failing to take responsibility for not checking everything as ever.
Edited by F1GTRUeno on Monday 4th October 16:55
F1GTRUeno said:
There isn't one.
Just people not checking everything and failing to take responsibility for not checking everything as ever.
I've been selling online for 20 years, I don't use Amazon but did have some vouchers for them once so purchased some car shampoo.Just people not checking everything and failing to take responsibility for not checking everything as ever.
Only later did I find out I was subscribed, this was a while ago so things may well have changed but it seems a lot of people are falling for this : -
https://www.which.co.uk/news/2019/07/accidentally-...
https://www.bbc.co.uk/news/technology-55637140
Dave_ST220 said:
F1GTRUeno said:
There isn't one.
Just people not checking everything and failing to take responsibility for not checking everything as ever.
I've been selling online for 20 years, I don't use Amazon but did have some vouchers for them once so purchased some car shampoo.Just people not checking everything and failing to take responsibility for not checking everything as ever.
Only later did I find out I was subscribed, this was a while ago so things may well have changed but it seems a lot of people are falling for this : -
https://www.which.co.uk/news/2019/07/accidentally-...
https://www.bbc.co.uk/news/technology-55637140
Amazon do not just subscribe you to things, you have to choose it, even if that means opting out of it. I've never seen anywhere on their website or app where it forces you into something, there's always a way out of it.
Clearly you haven't been doing everything correctly for those 20 years eh? What do they say about long term bad experience versus short term good experience gained?
F1GTRUeno said:
Nothing you said or linked to debunks the statement that people aren't checking properly and failing to take responsibility.
Amazon do not just subscribe you to things, you have to choose it, even if that means opting out of it. I've never seen anywhere on their website or app where it forces you into something, there's always a way out of it.
Clearly you haven't been doing everything correctly for those 20 years eh? What do they say about long term bad experience versus short term good experience gained?
Amazon make it too easy to sign up for Prime by mistake. I like Prime but made my own conscious decision to buy it.Amazon do not just subscribe you to things, you have to choose it, even if that means opting out of it. I've never seen anywhere on their website or app where it forces you into something, there's always a way out of it.
Clearly you haven't been doing everything correctly for those 20 years eh? What do they say about long term bad experience versus short term good experience gained?
bad company said:
Amazon make it too easy to sign up for Prime by mistake. I like Prime but made my own conscious decision to buy it.
Yes they do, but you can still say no. I've never seen anywhere on the site or app where there isn't an option to say no. If someone can point me to that page that doesn't have that option, no matter how sneakily hidden, I'll gladly say 'well f
k me they're a bunch of s aren't they?'.Take some f
king responsibility and make sure you don't sign up by mistake. It's that simple. It's always been that simple.They're a company looking to make money off people not willing to do due dilligence when making purchases, what does anyone actually expect?
Doesn't make it right, but you all know what you're getting into and make sure you don't get caught out. Simple.
I grew up with computers and the internet so I understand if people who didn't grow up in that generation (born 1990) get caught out but there's no excuse for anyone of my generation or experience. Those claiming they've been using the internet and computers and they're 'geeks' and so on still getting caught...clearly you haven't been using them that well and you're not geeky enough. Even still you don't have to be a geek to work out where to click.
Edited by F1GTRUeno on Monday 4th October 23:45
Edited by F1GTRUeno on Monday 4th October 23:46
rxe said:
It's really not hard though, is it.
Click on your name on the top right.
Click on "Prime" top right
Click on "manage membership", top right
Click on "cancel membership", top right
So if you have been fooled by their dodgy buttons, then reversing the situation is probably easier than logging on here and writing a post about it. I'd be really interested if anyone has actually been charged when they tried to cancel, probably having received some of the benefits. I suspect not....
Overall, one of the main reasons for buying stuff from them is the utter simplicity of the returns process.
Bought the wrong thing? Return it, no charge for postage or thing
Thing not as described? Return it, no charge for postage or thing
Decide you don't like thing? Return it, no charge for postage or thing
Thing breaks 9 months into its warranty period? Return it, no charge for postage or thing
Compared to pretty much anywhere else, that is exceptional customer service.
My partner order some presents for family in the UK through Amazon last year. We're in Australia and Amazon is great to send presents to her UK family.. Didn't realise she had managed to subscribed to Prime. Got charges to her Australian credit card every month for about 6 months (she should had checked). Couldn't figure out why there was a charge every month as the statement didn't say it was from Amazon. Rang the bank and they confirmed it was Amazon UK. Click on your name on the top right.
Click on "Prime" top right
Click on "manage membership", top right
Click on "cancel membership", top right
So if you have been fooled by their dodgy buttons, then reversing the situation is probably easier than logging on here and writing a post about it. I'd be really interested if anyone has actually been charged when they tried to cancel, probably having received some of the benefits. I suspect not....
Overall, one of the main reasons for buying stuff from them is the utter simplicity of the returns process.
Bought the wrong thing? Return it, no charge for postage or thing
Thing not as described? Return it, no charge for postage or thing
Decide you don't like thing? Return it, no charge for postage or thing
Thing breaks 9 months into its warranty period? Return it, no charge for postage or thing
Compared to pretty much anywhere else, that is exceptional customer service.
Un-subscribed from Prime using the above step. Got confirmation of un-subscription. 3 months later, the charge re-appeared in her card statement and she hasn't logged into Amazon since un-subscribing. Somehow her Prime subscription must have started but she doesn't know how. I know she hasn't log in to Amazon as there was no birthdays in her family during that period.
Haven't spoke to her since about the new Prime charges, but knowing her, she would have just forgotten about it and she is still being charged for the subscription.
F1GTRUeno said:
bad company said:
Amazon make it too easy to sign up for Prime by mistake. I like Prime but made my own conscious decision to buy it.
Yes they do, but you can still say no. I've never seen anywhere on the site or app where there isn't an option to say no. If someone can point me to that page that doesn't have that option, no matter how sneakily hidden, I'll gladly say 'well fk me they're a bunch of s aren't they?'.Take some f
king responsibility and make sure you don't sign up by mistake. It's that simple. It's always been that simple.They're a company looking to make money off people not willing to do due dilligence when making purchases, what does anyone actually expect?
Doesn't make it right, but you all know what you're getting into and make sure you don't get caught out. Simple.
I grew up with computers and the internet so I understand if people who didn't grow up in that generation (born 1990) get caught out but there's no excuse for anyone of my generation or experience. Those claiming they've been using the internet and computers and they're 'geeks' and so on still getting caught...clearly you haven't been using them that well and you're not geeky enough. Even still you don't have to be a geek to work out where to click.
Edited by F1GTRUeno on Monday 4th October 23:45
Edited by F1GTRUeno on Monday 4th October 23:46
You are entirely right, at each step of the purchasing process there is an option to not sign up, but this changes location, changes wording, changes colour, doesn't get the same prominence of other choices. Amazon do everthing to make people in a hurry make the wrong decision, these are not the actions of a good or honest retailer.
It is using bad UI design to trick people into signing up to something they don't want, as evidenced by multiple people here, and the legal action being taken. They are on purpose nudging people into making mistakes with the sole purpose of tricking them into a subscription service they don't want. It is desparate and dishonest. They don't need to do this and they should either stop or be made to stop.
PH User said:
I still can't see how people are getting tricked or conned. I guess some will just click anything without reading it.
OK I now how to work computers, I know Amazon are going to want me to sign up and really do try to avoid it. I needed to buy a present for someone from amazon last week. I set off knowing to check everything not agree to prime. I bought said item and in the checkout I was signed up, I never ticked or accepted, or as far as I know I didn't. This is the 3rd time this has happened to me. That is for all 3 Amazon purchases over the last 5 years or so. This really will be the last time I buy from Amazon. As soon as it was delivered I cancelled.PH User said:
I still can't see how people are getting tricked or conned. I guess some will just click anything without reading it.
And maybe this is the point. There are a huge number of people out there who manage to get fooled into it. They are not thick or stupid, but Amazon is extremely crafty in the way it structures its customer process to catch people out so they are confused into choosing a Prime subscription. I include myself, the step through payment needs some very careful navigation to sidestep the traps. Amazon are like pickpockets with sleight of hand taking your watch.
On principle I don't use Amazon much and avoid Prime (other than a free Prime TV subscription that came with a recent phone purchase - but its getting cancelled as soon as the free period has ended). As a company its too big and too pervasive. I may be missing out on bargains and have to search a little more for things I want, but I have some satisfaction I'm helping keep their jobs on the high street.
Edited by biggles330d on Tuesday 5th October 08:46
F1GTRUeno said:
Amazon do not just subscribe you to things, you have to choose it, even if that means opting out of it. I've never seen anywhere on their website or app where it forces you into something, there's always a way out of it.
Clearly you haven't been doing everything correctly for those 20 years eh? What do they say about long term bad experience versus short term good experience gained?
In your haste to appear clever you have missed the point.Clearly you haven't been doing everything correctly for those 20 years eh? What do they say about long term bad experience versus short term good experience gained?
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