Sky/DNS issue

[cirks]

Thought I'd try the experts on here as probably quicker and better than phoning Sky!

- no PC/laptop in the house can currently connect to internet via Sky router via cable or wireless.
- PC I'm typing on is ok but only after booting in safe mode.
- iPhone/iPad both working with the Sky router wireless.
- router has been rebooted etc
- can ping via IP but not name
- Windows troubleshooting reports DNS issue.
- router can do lookup in diagnostics page

As affects multiple PCs all via the router I'm guessing either pure router issue or a Sky DNS issue. Not sure how the safe-mode working proves/disproves either option

Ideas gratefully received

[oilslick]

Can you log onto the router and change the DNS servers it uses?

Google offer public DNS servers that seem to be pretty reliable. Addresses are 8.8.8.8 and 8.8.4.4

[cirks]

Only option with sky routers is to change to a dynamic dns service for which user has registered so can't switch to googles etc. option given is DynDNS.org
The safe mode has just stopped working too so now typing on iPad which is still ok!

Spoke to Sky who said I was being too technical.....

[eltawater]

Set your devices to use a static ip address within the private range of the Sky router network (e.g. 192.168.0.5 192.168.0.6 or whatever network range you've got it set to).

Then set your devices to use a DNS server from google e.g. 8.8.8.8

That should get you up and running.

[cirks]

I'll give it a go thanks on own PC but several client laptops (which are what I should be working on) are heavily locked down so not sure I'll be able to reconfigure those

[cirks]

Changing to a static IP and setting the DNS to just the router IP (ie 192.168.0.1) makes it all work.

So, any thoughts as to why the original dhcp and dns settings would stop working? One of my client's laptops has started working again (I can't amend anything on that) without me changing anything! The home PC and another laptop have needed to have the static IP set etc