CCTV / BT HOME HUB / Networking Nightmare.
Discussion
So i've just put in a CCTV system that has the ability to be viewed remotely...all sounds good doesnt it?
Except for some reason I cannot fathom how to make it work despite following the very limited user manual and googles assistance.
It is a Sannce 960 system and their preffered app is XMEYE which links via a QR code - which i've managed and had working for a brief moment yesterday.
However now it would appear our router has decided it doesnt like the idea of this and the CCTV box states it has no signal.
The CCTV system has the following information / options
I'm not sure if the issue is i'm using a wireless ethernet connector? or simply i dont know what im doing.
Help me PH...You're my only hope
Except for some reason I cannot fathom how to make it work despite following the very limited user manual and googles assistance.
It is a Sannce 960 system and their preffered app is XMEYE which links via a QR code - which i've managed and had working for a brief moment yesterday.
However now it would appear our router has decided it doesnt like the idea of this and the CCTV box states it has no signal.
The CCTV system has the following information / options
I'm not sure if the issue is i'm using a wireless ethernet connector? or simply i dont know what im doing.
Help me PH...You're my only hope
Based on those screens i don't think many people would know what they are doing
The tick box for dhcp enable is ambiguous
Is it a dhcp client or servers?
For client you would expect the network setting to disappear
So it could be a dhcp server so you can connect something like a laptop directly to the cctv box
I would trying unticking dhcp
and/or
leaving dhcp ticked but removing the network address, subnet mask, gateway and dns
The tick box for dhcp enable is ambiguous
Is it a dhcp client or servers?
For client you would expect the network setting to disappear
So it could be a dhcp server so you can connect something like a laptop directly to the cctv box
I would trying unticking dhcp
and/or
leaving dhcp ticked but removing the network address, subnet mask, gateway and dns
OP, am I right in thinking that this is a "cloud" CCTV system ? If so, one obvious problem is that push.umeye.cn (bottom of your first screen) doesn't have a valid entry in DNS so it can't be communicated with. Your "cloud" entry also looks like there's a problem finding somewhere to communicate with.
If I'm right, that means that the cloud host is inaccessible so your video is going nowhere.
There's some possibly relevant troubleshooting info here : http://www.ildvr-usa.com/support/how-do-i-setup-dv...
If I'm right, that means that the cloud host is inaccessible so your video is going nowhere.
There's some possibly relevant troubleshooting info here : http://www.ildvr-usa.com/support/how-do-i-setup-dv...
Edited by marshalla on Tuesday 24th May 09:27
Unfortunately the instructions have been written by a 12 year old Taiwanese child it would seem.
It is very blaise about it and says simply plug in , scan the QR code and view via the cloud.
Which is fine if you can actually access said cloud.
The router gives me this info.
Looking at that screen grab it doesnt seem to acknowledge any ethernet link despite it being run through a TP Link Wireless Ethernet Adaptor.
It is very blaise about it and says simply plug in , scan the QR code and view via the cloud.
Which is fine if you can actually access said cloud.
The router gives me this info.
Looking at that screen grab it doesnt seem to acknowledge any ethernet link despite it being run through a TP Link Wireless Ethernet Adaptor.
marshalla said:
OP, am I right in thinking that this is a "cloud" CCTV system ? If so, one obvious problem is that push.umeye.cn (bottom of your first screen) doesn't have a valid entry in DNS so it can't be communicated with. Your "cloud" entry also looks like there's a problem finding somewhere to communicate with.
If I'm right, that means that the cloud host is inaccessible so your video is going nowhere.
There's some possibly relevant troubleshooting info here : http://www.ildvr-usa.com/support/how-do-i-setup-dv...
I have already set up a DHCP fixed IP via NoIP so am i a step closer?If I'm right, that means that the cloud host is inaccessible so your video is going nowhere.
There's some possibly relevant troubleshooting info here : http://www.ildvr-usa.com/support/how-do-i-setup-dv...
Edited by marshalla on Tuesday 24th May 09:27
croakey said:
marshalla said:
OP, am I right in thinking that this is a "cloud" CCTV system ? If so, one obvious problem is that push.umeye.cn (bottom of your first screen) doesn't have a valid entry in DNS so it can't be communicated with. Your "cloud" entry also looks like there's a problem finding somewhere to communicate with.
If I'm right, that means that the cloud host is inaccessible so your video is going nowhere.
There's some possibly relevant troubleshooting info here : http://www.ildvr-usa.com/support/how-do-i-setup-dv...
I have already set up a DHCP fixed IP via NoIP so am i a step closer?If I'm right, that means that the cloud host is inaccessible so your video is going nowhere.
There's some possibly relevant troubleshooting info here : http://www.ildvr-usa.com/support/how-do-i-setup-dv...
Edited by marshalla on Tuesday 24th May 09:27
ETA: attempting to access umeye.cn produces this : (translated through google) https://translate.google.com/translate?sl=auto&...
and attempting to access www.umeye.cn produces nothing. Someone hasn't paid their bills ? Or has upset the Chinese government ?
Edited by marshalla on Tuesday 24th May 09:38
croakey said:
Apologise for my naievity but what you're saying is that the issue is the Cloud system and nothing my end? How would I go about resolving this.
I'm not a technophobe - however this is a step beyond me!
Yes. You probably can't. Return the kit as unusable and get a system that doesn't rely on Chinese hosting.I'm not a technophobe - however this is a step beyond me!
croakey said:
Unfortunately the instructions have been written by a 12 year old Taiwanese child it would seem.
It is very blaise about it and says simply plug in , scan the QR code and view via the cloud.
Which is fine if you can actually access said cloud.
The router gives me this info.
Looking at that screen grab it doesn't seem to acknowledge any ethernet link despite it being run through a TP Link Wireless Ethernet Adaptor.
I'd get rid of the TP Link adaptor, until you've proved the system, run a cable back to the router. It is very blaise about it and says simply plug in , scan the QR code and view via the cloud.
Which is fine if you can actually access said cloud.
The router gives me this info.
Looking at that screen grab it doesn't seem to acknowledge any ethernet link despite it being run through a TP Link Wireless Ethernet Adaptor.
Looking at the IPs of your other kit that's online, the DHCP IP addresses start at 192.168.1.100 , so it looks like your DVR is not getting an IP.
megaphone said:
I'd get rid of the TP Link adaptor, until you've proved the system, run a cable back to the router.
Looking at the IPs of your other kit that's online, the DHCP IP addresses start at 192.168.1.100 , so it looks like your DVR is not getting an IP.
I've got a 30m lenght of ethernet in the post today so will try this before throwing it all into the garden and setting it on fire. Looking at the IPs of your other kit that's online, the DHCP IP addresses start at 192.168.1.100 , so it looks like your DVR is not getting an IP.
OP a couple of questions:
The CCTV has an IP address of 192.168.1.10 - did you set this yourself?
If you go to a DOS prompt on a PC, can you ping 192.168.1.10 ?
From your description, you have a wireless card plugged into the CCTV - is this correct?
If so, which wireless card is it, and how specifically is it connected?
The CCTV has an IP address of 192.168.1.10 - did you set this yourself?
If you go to a DOS prompt on a PC, can you ping 192.168.1.10 ?
From your description, you have a wireless card plugged into the CCTV - is this correct?
If so, which wireless card is it, and how specifically is it connected?
TonyRPH said:
OP a couple of questions:
The CCTV has an IP address of 192.168.1.10 - did you set this yourself?
If you go to a DOS prompt on a PC, can you ping 192.168.1.10 ?
From your description, you have a wireless card plugged into the CCTV - is this correct?
If so, which wireless card is it, and how specifically is it connected?
I'll answer as best i can...The CCTV has an IP address of 192.168.1.10 - did you set this yourself?
If you go to a DOS prompt on a PC, can you ping 192.168.1.10 ?
From your description, you have a wireless card plugged into the CCTV - is this correct?
If so, which wireless card is it, and how specifically is it connected?
I have not altered any of the setttings on the DVR.
I'll have to google how do ping via DOS.
It wanted an ethernet connection - Its a fair distance from router to the DVR so i sought advice and bought a TP Link Ethernet wireless adaptor. I understand it works by utilising the houses internal electrical circuits to send data signals.
croakey said:
TonyRPH said:
OP a couple of questions:
The CCTV has an IP address of 192.168.1.10 - did you set this yourself?
If you go to a DOS prompt on a PC, can you ping 192.168.1.10 ?
From your description, you have a wireless card plugged into the CCTV - is this correct?
If so, which wireless card is it, and how specifically is it connected?
I'll answer as best i can...The CCTV has an IP address of 192.168.1.10 - did you set this yourself?
If you go to a DOS prompt on a PC, can you ping 192.168.1.10 ?
From your description, you have a wireless card plugged into the CCTV - is this correct?
If so, which wireless card is it, and how specifically is it connected?
I have not altered any of the setttings on the DVR.
I'll have to google how do ping via DOS.
It wanted an ethernet connection - Its a fair distance from router to the DVR so i sought advice and bought a TP Link Ethernet wireless adaptor. I understand it works by utilising the houses internal electrical circuits to send data signals.
Ah I understand now.
At a guess the CCTV has obtained an IP address from your router, however we can't be sure of that, without knowing your exact router configuration, although it's unlikely the CCTV cam preset with an IP.
To do a ping...
Press the Windows key and 'R' at the same time to bring up the "run" box on your PC.
In the run box, type cmd and click 'Ok' or press enter.
You should be presented with a black window, with a bit of text in the top left corner, which you can ignore.
Type "ping 192.168.1.1" and press enter.
You will either get:
Pinging 192.168.1.10 with 32 bytes of data:
Reply from 192.168.1.10: bytes=32 time<1ms TTL=64
(this will be repeated 4 times)
OR:
Pinging 192.168.1.10 with 32 bytes of data:
Reply from 192.168.1.10: Destination host unreachable.*
(this will be repeated 4 times)
Dos prompt: (with instructions in red)
At a guess the CCTV has obtained an IP address from your router, however we can't be sure of that, without knowing your exact router configuration, although it's unlikely the CCTV cam preset with an IP.
To do a ping...
Press the Windows key and 'R' at the same time to bring up the "run" box on your PC.
In the run box, type cmd and click 'Ok' or press enter.
You should be presented with a black window, with a bit of text in the top left corner, which you can ignore.
Type "ping 192.168.1.1" and press enter.
You will either get:
Pinging 192.168.1.10 with 32 bytes of data:
Reply from 192.168.1.10: bytes=32 time<1ms TTL=64
(this will be repeated 4 times)
OR:
Pinging 192.168.1.10 with 32 bytes of data:
Reply from 192.168.1.10: Destination host unreachable.*
(this will be repeated 4 times)
- note - the reply might come from your router which I believe to be either 192.168.1.1 or 192.168.1.254
Dos prompt: (with instructions in red)
Edited by TonyRPH on Tuesday 24th May 10:41
Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff