Gigabit Switch won't work with Sky Hub 2.0. Port Forwarding?

[R11ysf]

I have Sky Fiber and a Sky Hub 2.0 but with TV, Sky, Ethanet wired PC, Amazon firebox etc the ports are all full. I bought a uPnP gigabit switch (this one https://www.amazon.co.uk/gp/product/B00N0OHEMA/ref...
And as soon as I connect it to one of the Sky ports all the others disconnect.

I called TP-Link and they said there are no settings on it so must be the sky hub.
I called SKy and they said

a. It must be too powerful and is taking all the available internet.
Is this even possible? Doesn't it load balance?

b. I could try port forwarding, but they do not recommend this and cannot suggest how to do it.

So Can anyone help please? Is there some way to get it to work? Is answer A even possible? And What is port forwarding and would this solve the problem?

Thanks

[R11ysf]

I've had it for a month or 2 now so sending it back probably isn't possible. Is there a way I can get it to run unmanaged?? I asked for advice on buying this and was told it was easy smart switch which didn't need much input

[R11ysf]

maffski said:

I believe the default address for both the switch and the router is 192.168.0.1 - so you need to change the the address of the switch.

In a simple setup an unmanaged switch really is easier but to use the TP link you need to:

Install the management software
Plug into the switch
Unplug the switch from the router
Run the management software and 'discover' the switch
Give the switch a new IP address (192.168.0.250 should do the trick)
Ensure DHCP is turned off on the switch
Set the switches gateway to 192.168.0.1 (the router)
Ensure the switch subnet is 255.255.255.0

Save everything.
Plug the switch back into the router and reboot the switch

This should (in theory) sort it.

AWESOME!

Thank you I will try this tonight.

[R11ysf]

ging84 said:

At least now we all know the way to resolve a problem with a device that is too powerful and using all of the internet is to use port forwarding onto a layer 2 device.
Thanks Sky

Yes when he said it was too powerful, even as someone who is only partially literate with regards to this sort of tech, I thought he was talking crap. I did say on the phone to him that didn't sound right, hence his second suggestion of port forwarding.

[R11ysf]

TonyRPH said:

(my bold)

According to the OP, Sky didn't suggest port forwarding, it sounds like it was his own idea.

When in doubt, just try things you've heard about, but have no understanding of is the classic approach.

Sky were quite right to tell the OP they did not recommend port forwarding.

Sorry the absolute opposite. I had never heard of port forwarding and have no idea what it does. The Sky man on the phone suggested that could solve the problem as it is something that gamers do apparently but he could not tell me how to do it but suggested I look at a YouTube tutorial.

[R11ysf]

No worries. I did wonder myself why he would recommend something that sky doesn't, but I think he was trying to be helpful.

[R11ysf]

SUCCESS

Thanks to all who helped out but changing the IP address of the switch did it. All is now good and the instructions on page 1 are perfect.

Thanks.