Anyone else having trouble with TSO Host email?

[So]

I am getting no email on one of our domains that is forwarded to a BT email address.

Anyone else having similar issues?

[So]

Apparently, yes, other people are having the same problem. But only some customers and they aren't sure why.

The problem relates to our catch-all mail box, which I'd guess accounts for 95% of our mail traffic. Apparently they think we won't be seeing the missing emails again. Great!

[So]

Okay so they have acknowledged that they have a problem and it is this:

"The forwarder seems to be working correctly and has been working correctly. However, at the moment outlook (who BT use for mail) is currently rate-limiting our IP due to email volume so emails are being deferred and will arrive with a delay I'm afraid. This should be lifted soon and as soon as it is, emails will start going through almost immediately again."

Surely Tsohost has a problem here?

[So]

bhstewie said:

So said:

Surely Tsohost has a problem here?

It's out of their control if BT (or anyone else) decides to limit the amount of email they will accept from TSO.

Is it? I don't know how it works.

I am getting reports of most emails to our domain bouncing now. It is not a situation I can allow to continue. I assume that some web hosts have more "clout" with Microsoft / BT or whoever and don't get their traffic limited?

[So]

bhstewie said:

So said:

Is it? I don't know how it works.

I am getting reports of most emails to our domain bouncing now. It is not a situation I can allow to continue. I assume that some web hosts have more "clout" with Microsoft / BT or whoever and don't get their traffic limited?

There's an element of truth to the "more clout" piece of this, and honestly for mission critical email I wouldn't use the likes of TSO I'd be straight to Google or Microsoft but that's just me.

Either way, TSO cannot "force" BT to accept email from them, that's just not how it works.

I've never had this problem before and I've used some crappy web hosts.

Is there anything I can do here as far as you know? There is absolutely no point in me paying Tsohost for a service I am not getting.

[So]

bhstewie said:

So said:

I've never had this problem before and I've used some crappy web hosts.

Is there anything I can do here as far as you know? There is absolutely no point in me paying Tsohost for a service I am not getting.

Try forwarding to Gmail or pick the mail up directly from TSO, or get it hosted elsewhere and update your MX records, otherwise no not really, you're a passenger.

Thanks

I've just emailed the senior man and had a moan on the phone.

Gmail may work temporarily, yes. Good idea. As is collecting it directly. So if I forwarded all domains to one domain, set up an Outlook account to collect mail from that one domain, that should sort it right?

[So]

To be honest I am going off Tsohost a bit. Their support staff are charming but the last two have been clueless.

[So]

dmsims said:

My advice would be to move hosts (at least one as a test if you wish)

There are no facilities to trace email on TsoHost (for you)

To be honest, I've been with some stty hosts, Ghoulnet and Freeparking to name but two. The former is based near here and I had to threaten to show up at their offices before they fixed a problem once! I am wary of jumping from the frying pan into the fire.

The problem seems to be with domains hosted on the tsohost cloud platform, in conjunction with a forwarded to BT. I have now put a forwarded on directed to gmx and it's working.

I was impressed with Tsohost initially, but on this occasion I am not. It seems that the support staff this time round have thicker Eastern European accents and less ability than the last time I had to call them a year or so ago. It's almost like they've outsourced support to a junior school in Budapest.

[So]

VEX said:

I had a problem forwarding to a clients outlook address, but they were leaving fine from both the remote monitoring PC and through TSO.

Got the clients log in details and had a poke around and all the email my system was sending were going stright to junk and so not appearing in the app.

Got into the settings of the Outlook Account and added the send / forward email to the white list and they all started appearing in the main foulder again.

Worth checking?

It's fixed now. Microsoft was blocking Tsohost's emails. Worrying really.

[So]

MS 365 / Outlook.

For whatever reason they were only blocking our domains on the cloud hosting platform, one of which has barely a dozen mails a day. Our other domains all had forwarders from the client area and all were unaffected.

[So]

bhstewie said:

OK now I'm confused You use TSO who use 365 then forward all the mail on to a BT Internet address?

No, we host ten domains with Tsohost. All of them have mail forwarders to BT. BT uses MS/365.