Re activate BT line

[wjwren]

I had talktalk broadband then went on to Virgin for 12 months, just tried to sign up to Shell broadband and it's saying I need a new phone line for £60. Do BT lines go 'dead' and need reactivating?

[wjwren]

We dont use the land line so i think it was just cancelled with talktalk before and a new cable connection with virgin with no phone package just broadband. I've just taken a new package out with talktalk last night and it says I need an engineer visit on the 20th July. Im not sure if this is system generated as there is surely nothing an engineer would need to do?