Samsung Fridge Freezer - troubleshooting or refund options??

[BERGS2]

A random rant - just bought a great big french door Samsung fridge freezer

https://ao.com/product/rf24fsedbsr-samsung-four-do...

it doesn't work.

the freezer sits at about -5 despite the door saying -23

My wife spent 20 mins on the phone to Samsung this afternoon - basically told to restart it after a protracted conversation with an indian call centre operative who barely spoke an english - not great customer experience.


11 pages of similar on this US forum don't exactly fill me with confidence...https://us.community.samsung.com/t5/Kitchen/Freezer-reading-2-but-not-freezing/td-p/144715

Its brand new - has been in for less than a week - what are our rights?

Shop said to phone Samsung.. right pain in the ass as it's sitting there as much use as a chocolate teapot.

Anyone had similar? anything crazty obvious we may be missing?

[rfisher]

1. You have 14 working days to change your mind.

2. You paid by credit card presumably so they can sort out a chargeback pretty easily.

3. It's a great opportunity to rip into AO by letter sent recorded delivery. Tell them that if it's not replaced with a brand new unit within a week you will have it sent back to them piece by piece by courier at their expense.

4. Moneyclaim online usually gets a retailer's sphincter twitching.

So many choices, so little time.

Enjoy.

[untakenname]

I've got a Samsung fridge freezer and it's a pile of toss, fridge's set to +7 yet still all the salad gets ruined due to frost.

[Cold]

BERGS2 said:

Shop said to phone Samsung.

Remind the shop that you didn't buy it from Samsung you bought it from them and as such your contract is with them.

[sherman]

Did you give it time to settle before turning it on after delivery.
Try turning it off for a few (4+) hours until the motor is cold and then turn it back on it will give the refigierant time to settle in the pipes correctly .
Turn it back on.
Use a cool box for anything you really want to keep frozen during this time.

[Rick101]

AO have a good reputation for sorting issues. Surprised they haven't just replaced it.

[LaurasOtherHalf]

Going through something similar with a cooker and dishwasher.

Anyone know any Samsung ceo email’s of Twitter feeds to swamp?

[PositronicRay]

Just a thought -5c is +23F.

[netherfield]

Deal with the supplier only, you didn't buy it from Samsung.

[dickymint]

PositronicRay said:

Just a thought -5c is +23F.

Yep check the units are Celsius

https://www.samsung.com/au/support/home-appliances...

[CoolHands]

dickymint said:

PositronicRay said:

Just a thought -5c is +23F.

Yep check the units are Celsius

https://www.samsung.com/au/support/home-appliances...

Get ready for the most embarrassing climbdown

[Sheepshanks]

Rick101 said:

AO have a good reputation for sorting issues. Surprised they haven't just replaced it.

He says ‘shop’ so I think has just used that as a link to the model.

Generally it has very positive reviews but there is one on there with the same fault and AO did replace it.

[Sargeant Orange]

This has Curry's purchase written all over it, best of luck

[Teddy Lop]

Samsung warranties are.... an experience.

Throw it back. We've had a Panasonic american style for 7 years, very good piece of kit but sits between the Korean and German offerings pricewise as everyone in britain thinks German is the be-all end-all.

[anonymous-user]

LaurasOtherHalf said:

Going through something similar with a cooker and dishwasher.

Anyone know any Samsung ceo email’s of Twitter feeds to swamp?

Global ceos(there are 3...) are korean and won't care about or read any email.

UK&I head is unusually not Korean, Hadrian Baumann. Head of Customer service is Brian Ford.

Emails will be
{initial}.{surname}@Samsung.com

[E92M3STEVE]

BERGS2 said:

A random rant - just bought a great big french door Samsung fridge freezer

https://ao.com/product/rf24fsedbsr-samsung-four-do...

it doesn't work.

the freezer sits at about -5 despite the door saying -23

My wife spent 20 mins on the phone to Samsung this afternoon - basically told to restart it after a protracted conversation with an indian call centre operative who barely spoke an english - not great customer experience.


11 pages of similar on this US forum don't exactly fill me with confidence...https://us.community.samsung.com/t5/Kitchen/Freezer-reading-2-but-not-freezing/td-p/144715

Its brand new - has been in for less than a week - what are our rights?

Shop said to phone Samsung.. right pain in the ass as it's sitting there as much use as a chocolate teapot.

Anyone had similar? anything crazty obvious we may be missing?

Hi OP,

Please feel free to drop me an email with your support reference number on. I'll check with the team first thing and see what I can do to move this forward.

[e-mail]

I head up b2b services but were in the same office and happy to support.

Steve

[dickymint]

E92M3STEVE said:

Hi OP,

Please feel free to drop me an email with your support reference number on. I'll check with the team first thing and see what I can do to move this forward.

[e-mail]

I head up b2b services but were in the same office and happy to support.

Steve

[LaurasOtherHalf]

E92M3STEVE said:

Hi OP,

Please feel free to drop me an email with your support reference number on. I'll check with the team first thing and see what I can do to move this forward.

[e-mail]

I head up b2b services but were in the same office and happy to support.

Steve

Steve, I don’t want to flood you with complaints but I’ve spent over 3 hours with your technical help dept on the phone last week after my dishwasher failed for the third (or fourth-I can’t remember) time now.

The engineer that Samsung sent has given up and suggested we would be contacted by a resolution dept. but we’ve heard nothing.

Any chance you could help out?

[E92M3STEVE]

LaurasOtherHalf said:

E92M3STEVE said:

Hi OP,

Please feel free to drop me an email with your support reference number on. I'll check with the team first thing and see what I can do to move this forward.

[e-mail]

I head up b2b services but were in the same office and happy to support.

Steve

Steve, I don’t want to flood you with complaints but I’ve spent over 3 hours with your technical help dept on the phone last week after my dishwasher failed for the third (or fourth-I can’t remember) time now.

The engineer that Samsung sent has given up and suggested we would be contacted by a resolution dept. but we’ve heard nothing.

Any chance you could help out?

Sure,drop me an email with your details and support number and I'll pick up with the team mid morning.

The alt res team are normally quick to provide a suitable replacement. I'll sort it.

[LaurasOtherHalf]

E92M3STEVE said:

LaurasOtherHalf said:

E92M3STEVE said:

Hi OP,

Please feel free to drop me an email with your support reference number on. I'll check with the team first thing and see what I can do to move this forward.

[e-mail]

I head up b2b services but were in the same office and happy to support.

Steve

Steve, I don’t want to flood you with complaints but I’ve spent over 3 hours with your technical help dept on the phone last week after my dishwasher failed for the third (or fourth-I can’t remember) time now.

The engineer that Samsung sent has given up and suggested we would be contacted by a resolution dept. but we’ve heard nothing.

Any chance you could help out?

Sure,drop me an email with your details and support number and I'll pick up with the team mid morning.

The alt res team are normally quick to provide a suitable replacement. I'll sort it.

You're a gentleman and a scholar-much obliged