Servicing outside of OPC whilst in warranty
Discussion
I have recently bought my first Porsche. I believe in servicing correctly but in my experience specialists tend to have better knowledge about the cars. The car is due a PDK service (12 year mark). I am thinking of using JZM rather than my local OPC partly because the reviews of the local OPC are not great.
The exam question is would servicing outside of the OPC invalidate my warranty
The exam question is would servicing outside of the OPC invalidate my warranty
FrancisA said:
I have recently bought my first Porsche. I believe in servicing correctly but in my experience specialists tend to have better knowledge about the cars. The car is due a PDK service (12 year mark). I am thinking of using JZM rather than my local OPC partly because the reviews of the local OPC are not great.
The exam question is would servicing outside of the OPC invalidate my warranty
How old is the car & what warranty are we referring to? The exam question is would servicing outside of the OPC invalidate my warranty
FrancisA said:
It is 12 years old and it has a full OPC warranty for 2 years
I read it as 12 years old, but just checking. Normally any warranty is in tact if OEM parts are used by a VAT registered garage. But, as this is an extended warranty you need to read the policy booklet to check.Bonefish Blues said:
honda_exige said:
Official extended warranty needs to be serviced at an Official Porsche place.
Are you sure? Aiui European law still applies and providing OE parts and schedules are used then extended warranties are treated in the same way as original ones. ie no tie'However, it doesn’t apply to the extended warranties offered by many car makers, so it can be stipulated in the terms and conditions for these that the car must be serviced by a franchised dealer.'
https://www.whatcar.com/advice/owning/must-servici...
Your car does not need to be serviced by an OPC to maintain the extended warranty but OEM parts, Mobil 1 etc should be used to remove any risk of issues and the car must be serviced according to schedule.
However if you or a subsequent owner wants to renew the warranty then the last service must be by an OPC even if this means duplicating earlier work. This will mean using an Independent is a false economy if you know you intend to renew.
However if you or a subsequent owner wants to renew the warranty then the last service must be by an OPC even if this means duplicating earlier work. This will mean using an Independent is a false economy if you know you intend to renew.
The extended warranty is an insurance backed policy so they can set the parameters.
As others have said under the 3yr manufacturer’s warranty you have a degree of flexibility but not after the 3yr point when you buy the extended warranty.
Presumably the PDK oil change is scheduled with a 2yr service if you’re at the 12yr point? Either way if it’s done by a third party as a service item to comply with the warranty and subsequently goes wrong the warranty assessors will wash their hands of any claim.
What’s the PRK oil and filter change these days £500?
Extended warranty is good but they put your balls in a noose for it. The policy document will state the criteria.
ETA: Page 7 part 2 (c) and (g) https://www.porscheretailgroup.co.uk/binary/getasy...
As others have said under the 3yr manufacturer’s warranty you have a degree of flexibility but not after the 3yr point when you buy the extended warranty.
Presumably the PDK oil change is scheduled with a 2yr service if you’re at the 12yr point? Either way if it’s done by a third party as a service item to comply with the warranty and subsequently goes wrong the warranty assessors will wash their hands of any claim.
What’s the PRK oil and filter change these days £500?
Extended warranty is good but they put your balls in a noose for it. The policy document will state the criteria.
ETA: Page 7 part 2 (c) and (g) https://www.porscheretailgroup.co.uk/binary/getasy...
Edited by Armitage.Shanks on Saturday 2nd December 20:02
g7jhp said:
Where abouts are you in Herts?
I'd suggest Jaz in St.Albans who I've used for 20 years before they moved from Wembley.
North London close to J24. I have heard about JAZ - seems the choice is between JAZ and JZM. JZM seem to have the nod in overall reviews and professionalism.I'd suggest Jaz in St.Albans who I've used for 20 years before they moved from Wembley.
Armitage.Shanks said:
The extended warranty is an insurance backed policy so they can set the parameters.
As others have said under the 3yr manufacturer’s warranty you have a degree of flexibility but not after the 3yr point when you buy the extended warranty.
Presumably the PDK oil change is scheduled with a 2yr service if you’re at the 12yr point? Either way if it’s done by a third party as a service item to comply with the warranty and subsequently goes wrong the warranty assessors will wash their hands of any claim.
What’s the PRK oil and filter change these days £500?
Extended warranty is good but they put your balls in a noose for it. The policy document will state the criteria.
ETA: Page 7 part 2 (c) and (g) https://www.porscheretailgroup.co.uk/binary/getasy...
Ok - I am impressed - you are on the money. However I think JZM might be an authorised service centre. I need to check on thatAs others have said under the 3yr manufacturer’s warranty you have a degree of flexibility but not after the 3yr point when you buy the extended warranty.
Presumably the PDK oil change is scheduled with a 2yr service if you’re at the 12yr point? Either way if it’s done by a third party as a service item to comply with the warranty and subsequently goes wrong the warranty assessors will wash their hands of any claim.
What’s the PRK oil and filter change these days £500?
Extended warranty is good but they put your balls in a noose for it. The policy document will state the criteria.
ETA: Page 7 part 2 (c) and (g) https://www.porscheretailgroup.co.uk/binary/getasy...
Edited by Armitage.Shanks on Saturday 2nd December 20:02
Armitage.Shanks said:
The extended warranty is an insurance backed policy so they can set the parameters.
As others have said under the 3yr manufacturer’s warranty you have a degree of flexibility but not after the 3yr point when you buy the extended warranty.
Presumably the PDK oil change is scheduled with a 2yr service if you’re at the 12yr point? Either way if it’s done by a third party as a service item to comply with the warranty and subsequently goes wrong the warranty assessors will wash their hands of any claim.
What’s the PRK oil and filter change these days £500?
Extended warranty is good but they put your balls in a noose for it. The policy document will state the criteria.
I have read the TS&C's. The relevant clauses extracted (my italics):As others have said under the 3yr manufacturer’s warranty you have a degree of flexibility but not after the 3yr point when you buy the extended warranty.
Presumably the PDK oil change is scheduled with a 2yr service if you’re at the 12yr point? Either way if it’s done by a third party as a service item to comply with the warranty and subsequently goes wrong the warranty assessors will wash their hands of any claim.
What’s the PRK oil and filter change these days £500?
Extended warranty is good but they put your balls in a noose for it. The policy document will state the criteria.
A claim made under Your Policy for the repair or replacement of a defective system or component shall be invalid to the extent that the defect results from any of the following:
Service, repair, or maintenance has previously been performed on the Vehicle by you or a third party who is not
an authorised Porsche Centre/Porsche Service Centre; or
Non-genuine Porsche parts have been fitted to Your Vehicle
So my reading is yes, you can use a third party (because Block Exemption applies) but any work performed by them is explicitly not covered if it subsequently fails and that failure is due to their work - which seems fair. Whether that's worthwhile is up to the individual, of course - on the face of it the only cover you lose is for a Porsche dealer who is negligent in their work. Of course, in the real world you have to deal with a sceptical insurer...
Full doc from here:
https://www.porsche.com/uk/accessoriesandservice/p...
ETA
Well-written, and pushes as far as it can, including giving the impression that OPC servicing is mandatory without falling foul of the law, as you'd expect.
Edited by Bonefish Blues on Saturday 2nd December 20:38
FrancisA said:
g7jhp said:
Where abouts are you in Herts?
I'd suggest Jaz in St.Albans who I've used for 20 years before they moved from Wembley.
North London close to J24. I have heard about JAZ - seems the choice is between JAZ and JZM. JZM seem to have the nod in overall reviews and professionalism.I'd suggest Jaz in St.Albans who I've used for 20 years before they moved from Wembley.
I've used Jaz and JZM in the past and would always pick Jaz, but that's my experience.
As stated above - when car is < 3 years old you can use whoever you want (provided they complete to OPC standards, use OE parts, and are completed to time/mileage criteria specified by Porsche), after that if running an extended warranty policy from Porsche you have to use an OPC for servicing if you want the policy to remain valid.
Block exemption rule applies to original 3 year warranty.
Extended warranty is a complete misnomer and that confuses people, it should be called extended insurance policy and it should be explicit in what its requirements and coverage are. But where's the fun in that?
Block exemption rule applies to original 3 year warranty.
Extended warranty is a complete misnomer and that confuses people, it should be called extended insurance policy and it should be explicit in what its requirements and coverage are. But where's the fun in that?
Fnumber1user said:
As stated above - when car is < 3 years old you can use whoever you want (provided they complete to OPC standards, use OE parts, and are completed to time/mileage criteria specified by Porsche), after that if running an extended warranty policy from Porsche you have to use an OPC for servicing if you want the policy to remain valid.
Block exemption rule applies to original 3 year warranty.
Extended warranty is a complete misnomer and that confuses people, it should be called extended insurance policy and it should be explicit in what its requirements and coverage are. But where's the fun in that?
Can you point out where I have misread the TS&C's please?Block exemption rule applies to original 3 year warranty.
Extended warranty is a complete misnomer and that confuses people, it should be called extended insurance policy and it should be explicit in what its requirements and coverage are. But where's the fun in that?
Serious request, because I am clearly missing something here as on my reading (see the relevant paras in my post above) you do not invalidate your insurance by failing to use an OPC.
ETA
I accept the point about block exemption btw
Edited by Bonefish Blues on Saturday 2nd December 22:41
Fnumber1user said:
As stated above - when car is < 3 years old you can use whoever you want (provided they complete to OPC standards, use OE parts, and are completed to time/mileage criteria specified by Porsche), after that if running an extended warranty policy from Porsche you have to use an OPC for servicing if you want the policy to remain valid.
Block exemption rule applies to original 3 year warranty.
Extended warranty is a complete misnomer and that confuses people, it should be called extended insurance policy and it should be explicit in what its requirements and coverage are. But where's the fun in that?
If this were the case then you would not be able to apply an extended warranty to any car that had been serviced outside the OPC network which you clearly can - OPCs themselves do this.Block exemption rule applies to original 3 year warranty.
Extended warranty is a complete misnomer and that confuses people, it should be called extended insurance policy and it should be explicit in what its requirements and coverage are. But where's the fun in that?
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