Internet connection query

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Discussion

AdeTuono

Original Poster:

7,254 posts

227 months

Monday 22nd January
quotequote all
During the storm last night, in common, I'm sure, with millions of others, we lost our internet connection. Mrs. Tuono was distraught, and I was ordered to 'do something'.

Which got me thinking. We still had our landline, which was working fine. I reset the router to avail. So went to bed, without actually doing 'something'. And this morning, as if by magic, everything is back to normal. i know it's not our equipment, as a few in the village had the same issue.

Can anyone enlighten me as the pathway an internet connection takes to our property? I was under the impression that it all depended on a phone line, as that's what the router plugs into, and that was fine for voice calls.


cobra kid

4,946 posts

240 months

Monday 22nd January
quotequote all
AdeTuono said:
During the storm last night, in common, I'm sure, with millions of others, we lost our internet connection. Mrs. Tuono was distraught, and I was ordered to 'do something'.

Which got me thinking. We still had our landline, which was working fine. I reset the router to avail. So went to bed, without actually doing 'something'. And this morning, as if by magic, everything is back to normal. i know it's not our equipment, as a few in the village had the same issue.

Can anyone enlighten me as the pathway an internet connection takes to our property? I was under the impression that it all depended on a phone line, as that's what the router plugs into, and that was fine for voice calls.
Do you have two cables coming into the house?

MrBen.911

512 posts

118 months

Monday 22nd January
quotequote all
The phone line could be working without the broadband signal working- depends where the issue is.

AdeTuono

Original Poster:

7,254 posts

227 months

Monday 22nd January
quotequote all
cobra kid said:
Do you have two cables coming into the house?
No, just the one.

AdeTuono

Original Poster:

7,254 posts

227 months

Monday 22nd January
quotequote all
MrBen.911 said:
The phone line could be working without the broadband signal working- depends where the issue is.
That's what my question is really; where else can the issue be?

edeath

333 posts

191 months

Monday 22nd January
quotequote all
It can be from water ingress, power cuts, wiring breaks etc.

The voice part of your phoneline is much more resilient than the broadband side as it is likely still analogue - so instead of cutting out it will have crackles and pops etc on it. The broadband is digital so if there is too much noise then it will cut out.

With more modern "Fibre" phone line based broadband the internet connection is seperated out at the street cabinet, rather than at the telephone exchange, so from that point is using different cabling than your phone. And from the exchange they are completely different networks.





Edited by edeath on Monday 22 January 17:02

ffc

613 posts

159 months

Monday 22nd January
quotequote all
AdeTuono said:
During the storm last night, in common, I'm sure, with millions of others, we lost our internet connection. Mrs. Tuono was distraught, and I was ordered to 'do something'.

Which got me thinking. We still had our landline, which was working fine. I reset the router to avail. So went to bed, without actually doing 'something'. And this morning, as if by magic, everything is back to normal. i know it's not our equipment, as a few in the village had the same issue.

Can anyone enlighten me as the pathway an internet connection takes to our property? I was under the impression that it all depended on a phone line, as that's what the router plugs into, and that was fine for voice calls.
At your telephone exchange the signal from your line are split between the voice and data,. The voice signal goes to the exchange voice switch and the data goes to a DSLAM and onto the internet. Anything from the DSLAM onwards could have gone down causing the internet loss but keeping the voice signal up. IME DSLAM power is not as robust as that for the voice switch in the exchange (in some cases) so that may have been the issue.

AdeTuono

Original Poster:

7,254 posts

227 months

Monday 22nd January
quotequote all
ffc said:
AdeTuono said:
During the storm last night, in common, I'm sure, with millions of others, we lost our internet connection. Mrs. Tuono was distraught, and I was ordered to 'do something'.

Which got me thinking. We still had our landline, which was working fine. I reset the router to avail. So went to bed, without actually doing 'something'. And this morning, as if by magic, everything is back to normal. i know it's not our equipment, as a few in the village had the same issue.

Can anyone enlighten me as the pathway an internet connection takes to our property? I was under the impression that it all depended on a phone line, as that's what the router plugs into, and that was fine for voice calls.
At your telephone exchange the signal from your line are split between the voice and data,. The voice signal goes to the exchange voice switch and the data goes to a DSLAM and onto the internet. Anything from the DSLAM onwards could have gone down causing the internet loss but keeping the voice signal up. IME DSLAM power is not as robust as that for the voice switch in the exchange (in some cases) so that may have been the issue.
Now THAT's what I needed to know. Many thanks. Now I can pretend I knew what was wrong all the time!