Rusty Wheels Warentee Issue!
Discussion
My rusty wheel issue.... does anyone else have this problem???
Just over 6 weeks ago I picked up my new E90 335i M Sport... now only 3300 miles down the road the wheel hubs are covered in rust! Not what I expect from BMW
I visited my dealer (Cooper Tunbridge Wells) about 2 weeks ago for a warrantee claim to get the parts replaced.
I was told that BMW UK has told dealers to stop replacing these parts as it is not a mechanical fault but realise it doesn't look very nice, but because the car is so new they put forward a 'good will plea' to BMW UK to get the parts replaced anyway...
Skip forward 2 weeks....
I have just had a phone call from Coopers in T Wells and I was told that the 'good will plea' was successful and BMW will supply the parts free of charge (I should think so) BUT I was told that I would have to pay £350 + VAT to get them fitted. (they will not let me fit the parts myself).
So... to summarise... £40,000+ car, 6 weeks old, 3300 miles, rust on all the wheel hubs... and the owner has to pay nearly £400 to correct it!
Its disgusting!
Since then I have spoke to someone else at my dealership who seems a bit more helpful, I explained that I want the dealership to show 'good will' by fitting the parts free of charge, he is seeing what can be done... I will keep you informed on the outcome...
Rust is NOT acceptable.... FULL STOP
If I didn't care what the car looked like I wouldn't have spent all this money on a brand new BMW!
'Good Will' Bloody Cheek!
Does anyone have experience of this problem???
Just over 6 weeks ago I picked up my new E90 335i M Sport... now only 3300 miles down the road the wheel hubs are covered in rust! Not what I expect from BMW
I visited my dealer (Cooper Tunbridge Wells) about 2 weeks ago for a warrantee claim to get the parts replaced.
I was told that BMW UK has told dealers to stop replacing these parts as it is not a mechanical fault but realise it doesn't look very nice, but because the car is so new they put forward a 'good will plea' to BMW UK to get the parts replaced anyway...
Skip forward 2 weeks....
I have just had a phone call from Coopers in T Wells and I was told that the 'good will plea' was successful and BMW will supply the parts free of charge (I should think so) BUT I was told that I would have to pay £350 + VAT to get them fitted. (they will not let me fit the parts myself).
So... to summarise... £40,000+ car, 6 weeks old, 3300 miles, rust on all the wheel hubs... and the owner has to pay nearly £400 to correct it!
Its disgusting!
Since then I have spoke to someone else at my dealership who seems a bit more helpful, I explained that I want the dealership to show 'good will' by fitting the parts free of charge, he is seeing what can be done... I will keep you informed on the outcome...
Rust is NOT acceptable.... FULL STOP
If I didn't care what the car looked like I wouldn't have spent all this money on a brand new BMW!
'Good Will' Bloody Cheek!
Does anyone have experience of this problem???
Hi Lee,
I've posted all my pics on the other thread over on the E90 forum. As you know, I had the same issues as you did. I think that even if BMW change the disks for you, the new hubs will just turn rusty again, unless they're immediately painted as per my E90 posts.
It's essentially mass produced poor finishing of both caliper and hub, and BMW seem happy to accept that this is going to happen.
Hope you reach an agreeable resolution
Cheers
Matt
I've posted all my pics on the other thread over on the E90 forum. As you know, I had the same issues as you did. I think that even if BMW change the disks for you, the new hubs will just turn rusty again, unless they're immediately painted as per my E90 posts.
It's essentially mass produced poor finishing of both caliper and hub, and BMW seem happy to accept that this is going to happen.
Hope you reach an agreeable resolution
Cheers
Matt
Hi Matt,
BMW said if the part is going to continue to rust ill be in there every 4 weeks wanting them to be changed! This is half the reason why they no longer replace them under warentee.
Although the point is that because a part keeps rusting the answer is not to just stop replacing the part, the answer is to replace the part with something that will not rust...
Also they said that if I am going to paint them why should they give me the new ones, I might aswell just paint the rusty ones! (que... very unhappy customer at that point)
Time will tell as to how BMW intend to resolve this...
BMW said if the part is going to continue to rust ill be in there every 4 weeks wanting them to be changed! This is half the reason why they no longer replace them under warentee.
Although the point is that because a part keeps rusting the answer is not to just stop replacing the part, the answer is to replace the part with something that will not rust...
Also they said that if I am going to paint them why should they give me the new ones, I might aswell just paint the rusty ones! (que... very unhappy customer at that point)
Time will tell as to how BMW intend to resolve this...
I had my 19" Alpina wheels changed after 2 years / and over 20K miles just before the warranty expired.
Basically, there was some bubbling beginning to show around the tyre valve.
The dealership took some pictures of the problem, emailed them to Munich/Buchloe and agreed to change all 4 wheels under warranty.
The new wheels arrived with a brand new type of tyre valve, as they believed that the problem was caused by the old metal valve reacting with the alloy.
That was 9 months since, and there appears to be no problem with the new wheels/valves.
Basically, there was some bubbling beginning to show around the tyre valve.
The dealership took some pictures of the problem, emailed them to Munich/Buchloe and agreed to change all 4 wheels under warranty.
The new wheels arrived with a brand new type of tyre valve, as they believed that the problem was caused by the old metal valve reacting with the alloy.
That was 9 months since, and there appears to be no problem with the new wheels/valves.
Edited by gimlet on Wednesday 4th April 19:02
Rochester BMW said:
Hi Matt,
BMW said if the part is going to continue to rust ill be in there every 4 weeks wanting them to be changed! This is half the reason why they no longer replace them under warentee.
Although the point is that because a part keeps rusting the answer is not to just stop replacing the part, the answer is to replace the part with something that will not rust...
Also they said that if I am going to paint them why should they give me the new ones, I might aswell just paint the rusty ones! (que... very unhappy customer at that point)
Time will tell as to how BMW intend to resolve this...
BMW said if the part is going to continue to rust ill be in there every 4 weeks wanting them to be changed! This is half the reason why they no longer replace them under warentee.
Although the point is that because a part keeps rusting the answer is not to just stop replacing the part, the answer is to replace the part with something that will not rust...
Also they said that if I am going to paint them why should they give me the new ones, I might aswell just paint the rusty ones! (que... very unhappy customer at that point)
Time will tell as to how BMW intend to resolve this...
Check your exhaust and manifold for rust too!
Gassing Station | BMW General | Top of Page | What's New | My Stuff