Returning Trainers
Discussion
I bought some trainers a couple of days ago. When I tried them on, I said they were a bit tight around the base of my toes, but the assistant said they tend to wear in and they'd be OK.
I've been wearing them for a couple of days and it's got a lot worse - they really hurt to walk in. So I want to return them.
They've been worn so couldn't be re-sold to anyone, so am I likely to have any problems taking them back?
I'm thinking I've got 2 reasonable cases:
1) They're not fit for purpose - I can't even walk in the things without quite a lot of pain!!
2) They were mis-sold - the assistant said they'd wear in and they haven't.
Is this the right approach to take? Am I likely to have much of a problem?
I paid on credit card so if worst comes to worst can I (legally) just leave them there and do a charge back?
Cheers for any help.
I've been wearing them for a couple of days and it's got a lot worse - they really hurt to walk in. So I want to return them.
They've been worn so couldn't be re-sold to anyone, so am I likely to have any problems taking them back?
I'm thinking I've got 2 reasonable cases:
1) They're not fit for purpose - I can't even walk in the things without quite a lot of pain!!
2) They were mis-sold - the assistant said they'd wear in and they haven't.
Is this the right approach to take? Am I likely to have much of a problem?
I paid on credit card so if worst comes to worst can I (legally) just leave them there and do a charge back?
Cheers for any help.
I doubt very much they will be accepted upon your return to the shop. They will no doubt just tell you that you should have ensured they were of the correct fit before your purchase or departure from the store. After all, they have been worn.
I remember a funny story from years ago. Whilst working at a local "Jeanster" store during my exams, the store had a Sport's Division concession to the rear of the shop. A guy came in one morning, slightly drunk (well pissed as a fart if I remember correctly!! Lol) and bought a pair of trainers. He was adament that a size 5 would fit him, which was miles away from what I estimated as at least an 8!! This was to take advantage of the lesser price for junior size trainers. Anyway, cut to 4pm that day. He came back in demanding his money back as the trainers were too small and were not fit for purpose, saying he had been mis-sold them and was not sized correctly!! We tried to talk him out of the cheaper, smaller trainers at the time, but he was more concerned about having some extra beer money by the look of things, and was not interested in our advice!! We ended up with the Police in the store after he chased Francis, the manageress, around the store, drunk (not Francis!!), trying to get her to open the till and refund his money!! It was like a scene from The Benny Hill Show!! Very funny indeed!! Lol.
I remember a funny story from years ago. Whilst working at a local "Jeanster" store during my exams, the store had a Sport's Division concession to the rear of the shop. A guy came in one morning, slightly drunk (well pissed as a fart if I remember correctly!! Lol) and bought a pair of trainers. He was adament that a size 5 would fit him, which was miles away from what I estimated as at least an 8!! This was to take advantage of the lesser price for junior size trainers. Anyway, cut to 4pm that day. He came back in demanding his money back as the trainers were too small and were not fit for purpose, saying he had been mis-sold them and was not sized correctly!! We tried to talk him out of the cheaper, smaller trainers at the time, but he was more concerned about having some extra beer money by the look of things, and was not interested in our advice!! We ended up with the Police in the store after he chased Francis, the manageress, around the store, drunk (not Francis!!), trying to get her to open the till and refund his money!! It was like a scene from The Benny Hill Show!! Very funny indeed!! Lol.
A bit strange on the part of the assistant. I always tell people that they should make sure they are comfortable with them before they leave. All shoes will have a little bit of give, but if it isn't comfy in the shop you shouldn't assume it will get comfier.
Its bad advice on their part and really I'm not sure what the legal position is. I should probably check but I would never sell a pair of shoes on that basis so it hasn't come up yet.
That said, I'd be very unwilling to refund someone if the shoes had been worn outside. I's be happier if you said you would take another pair of shoes the next size up. Then at least I'm not making a loss, just not making any profit either though.
Its bad advice on their part and really I'm not sure what the legal position is. I should probably check but I would never sell a pair of shoes on that basis so it hasn't come up yet.
That said, I'd be very unwilling to refund someone if the shoes had been worn outside. I's be happier if you said you would take another pair of shoes the next size up. Then at least I'm not making a loss, just not making any profit either though.
GC8 said:
Theres some terrible advice here... If the assistant fitted them and told you theyd wear in nd they havent, then the shop dont have a leg to stand on. It doesnt matter whether theyve been worn or not. They clearly arent fit for the purpose intended.
Possibly, but proving that could be rather difficult I imagine.....many years ago I used to work on a Saturday in a shoe shop (and did so for about 3 years)......not once did we take back shoes that had been worn outside.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff