eBay Case Question
Discussion
Parcel Monkey, my courier, have confirmed that he has not paid customs fees yet, and what do I want to do with the goods if he doesn't. I said that depends on if he chases me for a refund, if he opens a case and wants refund, then I want them returning at his expense.
That said, it has been 24 hours since I messenged A. Chancer with the link to eBay's T&C's regarding customs charges and there has been no response yet, which is a life time for this tool.
I have sold loads of stuff to the EU before, all without issue, this was a first outside of the EU and I had already agreed to the sale and received payment before coming across the customs docs issue.
Note to self: EU sales only from now...
That said, it has been 24 hours since I messenged A. Chancer with the link to eBay's T&C's regarding customs charges and there has been no response yet, which is a life time for this tool.
I have sold loads of stuff to the EU before, all without issue, this was a first outside of the EU and I had already agreed to the sale and received payment before coming across the customs docs issue.
Note to self: EU sales only from now...
Amen, to the last point.
Even if you state that on your listing though, you'll still get bids. Get ready to know how to delete the bids when a sod from Australia with zero feedback insists on bidding with minutes to go...
Out of interest, was the Lego expensive or rare? I can't see why he'd bother. Unless of course, he's an idiot... which may prove likely.
Even if you state that on your listing though, you'll still get bids. Get ready to know how to delete the bids when a sod from Australia with zero feedback insists on bidding with minutes to go...
Out of interest, was the Lego expensive or rare? I can't see why he'd bother. Unless of course, he's an idiot... which may prove likely.
Slightly OT but there is a way of selling (in the USA certainly, not sure if its come to the UK yet) where you can include customs fees etc. I bought something from the US a few months ago, admittedly on a BIN, and it included shipping to the UK and all customs fees. It was handled by a third party who presumably took the parcel from the seller and paid UK Customs etc
I thought at the time how ridiculously simple it was. You could see from the start exactly how much your purchase was going to cost with fees so no nasty surprises when the item lands.
As for selling in the EU, don't assume thats too safe either. I believe Greece throws up a whole new set of issues for some reason.
I thought at the time how ridiculously simple it was. You could see from the start exactly how much your purchase was going to cost with fees so no nasty surprises when the item lands.
As for selling in the EU, don't assume thats too safe either. I believe Greece throws up a whole new set of issues for some reason.
JustinP1 said:
Amen, to the last point.
Even if you state that on your listing though, you'll still get bids. Get ready to know how to delete the bids when a sod from Australia with zero feedback insists on bidding with minutes to go...
Out of interest, was the Lego expensive or rare? I can't see why he'd bother. Unless of course, he's an idiot... which may prove likely.
Not that I know of, it was an original Minstorms robotics kit, 100% complete! but the controller brick was borked and sold as spares or repair.Even if you state that on your listing though, you'll still get bids. Get ready to know how to delete the bids when a sod from Australia with zero feedback insists on bidding with minutes to go...
Out of interest, was the Lego expensive or rare? I can't see why he'd bother. Unless of course, he's an idiot... which may prove likely.
ETA: Ah, mr chancre is back, typing in Chilean this time, translation says something about DHL unable to contact him. Curious to know hoe he knows the carrier is DHL, the address is incomplete and there are customs charges if the can't contact him... Tit.
I just responded with "In English please"
Edited by Megaflow on Tuesday 10th June 22:49
Pulliptears said:
Slightly OT but there is a way of selling (in the USA certainly, not sure if its come to the UK yet) where you can include customs fees etc. I bought something from the US a few months ago, admittedly on a BIN, and it included shipping to the UK and all customs fees. It was handled by a third party who presumably took the parcel from the seller and paid UK Customs etc
I thought at the time how ridiculously simple it was. You could see from the start exactly how much your purchase was going to cost with fees so no nasty surprises when the item lands.
This is Ebay's Global Shipping ProgramI thought at the time how ridiculously simple it was. You could see from the start exactly how much your purchase was going to cost with fees so no nasty surprises when the item lands.
The US seller ships it to a company called Pitney Bowes in Kentucky and they handle the onward shipping to the UK, so essentially it's identical for the seller to shipping domestically
Unfortunately, Pitney Bowes have a horrendous reputation for overcharging on import duty (not in my case though) - delayed, lost and opened/repacked packages being damaged - I'm currently waiting on a package that was shipped a week ago, arrived the next day in Erlanger KY and has apparently sat there since, annoying as the seller has done everything right, I'm left hanging and should anything go wrong ebay will by all accounts fob you off...
the_lone_wolf said:
This is Ebay's Global Shipping Program
The US seller ships it to a company called Pitney Bowes in Kentucky and they handle the onward shipping to the UK, so essentially it's identical for the seller to shipping domestically
Unfortunately, Pitney Bowes have a horrendous reputation for overcharging on import duty (not in my case though) - delayed, lost and opened/repacked packages being damaged - I'm currently waiting on a package that was shipped a week ago, arrived the next day in Erlanger KY and has apparently sat there since, annoying as the seller has done everything right, I'm left hanging and should anything go wrong ebay will by all accounts fob you off...
I've had two things come through them, took a bit longer but all arrived ok and the import duty was roughly as I'd calculated. Hope you get your packet soon.The US seller ships it to a company called Pitney Bowes in Kentucky and they handle the onward shipping to the UK, so essentially it's identical for the seller to shipping domestically
Unfortunately, Pitney Bowes have a horrendous reputation for overcharging on import duty (not in my case though) - delayed, lost and opened/repacked packages being damaged - I'm currently waiting on a package that was shipped a week ago, arrived the next day in Erlanger KY and has apparently sat there since, annoying as the seller has done everything right, I'm left hanging and should anything go wrong ebay will by all accounts fob you off...
Update. I think he has got bored, he messages me on Tuesday, with some new spurious reasoning. I messages back saying this:
I said:
Sorry, I am now really confused.
At first you said they could not deliver because the address was incomplete, then you said there was customs charges, now you are saying DHL cannot communicate with you because there is no phone number or email.
Could you:
1) Explain specifically what your issue is?
2) How you found out the address to be allegedly incomplete when the package has not been delivered?
3) How you know the courier is DHL if they have no means of contacting you?
To clarify, I booked the courier through a third party, Parcel Monkey, I have no knowledge or control over which courier they use to send the parcel. So how you came to be in possession of a waybill when the address is allegedly wrong and discovered the courier to be DHL when they have no means of contacting you is confusing me.
Not heard a thing since I sent that.At first you said they could not deliver because the address was incomplete, then you said there was customs charges, now you are saying DHL cannot communicate with you because there is no phone number or email.
Could you:
1) Explain specifically what your issue is?
2) How you found out the address to be allegedly incomplete when the package has not been delivered?
3) How you know the courier is DHL if they have no means of contacting you?
To clarify, I booked the courier through a third party, Parcel Monkey, I have no knowledge or control over which courier they use to send the parcel. So how you came to be in possession of a waybill when the address is allegedly wrong and discovered the courier to be DHL when they have no means of contacting you is confusing me.
I think, although I am sometimes wrong (unusual for a woman ) that sales before the introduction of the 180 day rule will still fall into the old rule.
That said I hadn't realised the 180 had taken effect yet, for some reason i had August my head.
I'm on my phone now but I'll have a look tomorrow and what I can find.
What's your tracking showing now?
That said I hadn't realised the 180 had taken effect yet, for some reason i had August my head.
I'm on my phone now but I'll have a look tomorrow and what I can find.
What's your tracking showing now?
Ok from a brief look it appears the 180 day protection came in for anything sold on or after the 17th June so you should be ok. Of course PayPal and eBay can be a law unto themselves.
Personally I'd ignore, ignore, ignore. Don't even enter into a conversation with the guy. He might be able to open a case but it will very quickly be closed automatically when the dates are too far back.
Oh and if I haven't said it up thread make sure he's your blocked bidder list!
Personally I'd ignore, ignore, ignore. Don't even enter into a conversation with the guy. He might be able to open a case but it will very quickly be closed automatically when the dates are too far back.
Oh and if I haven't said it up thread make sure he's your blocked bidder list!
I am reasonably confident it is 45 days, sadly that is not until a week today. He just has to be a chancer though, firstly if he had a genuine issue, he would say so rather than keep changing things and throwing odd random snippets in and also he wouldn't wait two weeks to respond!
I shall ignore, possibly for a couple of days before sending a suitably time wasting response, more likely ignore completely.
Parcel Monkey, the company I have my contract with, says the parcel has been delivered & signed for.
I shall ignore, possibly for a couple of days before sending a suitably time wasting response, more likely ignore completely.
Parcel Monkey, the company I have my contract with, says the parcel has been delivered & signed for.
Megaflow said:
I am reasonably confident it is 45 days, sadly that is not until a week today. He just has to be a chancer though, firstly if he had a genuine issue, he would say so rather than keep changing things and throwing odd random snippets in and also he wouldn't wait two weeks to respond!
I shall ignore, possibly for a couple of days before sending a suitably time wasting response, more likely ignore completely.
Parcel Monkey, the company I have my contract with, says the parcel has been delivered & signed for.
Game over then. As part of the dispute you are required to provide proof of postage & receipt. You can do this so paypal will not be interested if this is what his gripe is or anything customs related. If he tries the item not as described route then you may have issuesI shall ignore, possibly for a couple of days before sending a suitably time wasting response, more likely ignore completely.
Parcel Monkey, the company I have my contract with, says the parcel has been delivered & signed for.
Yep, if item is showing signed for then that's it, if he claims not received whack in your tracking and watch the case close
Even if he claims not as described he will be told to send it back via trackable means and he will have to pay for that himself.
I think you can string this out to day 45
Even if he claims not as described he will be told to send it back via trackable means and he will have to pay for that himself.
I think you can string this out to day 45
JustinP1 said:
Even if you state that on your listing though, you'll still get bids. Get ready to know how to delete the bids when a sod from Australia with zero feedback insists on bidding with minutes to go...
You can exclude bidders from outside the EU by using the "Exclude certain locations" option just tick all the regions other than EU and your listing wont show up on the other locations eBay sites so they cant bid.From eBay -
To exclude certain locations:
1.Click My eBay at the top of most eBay pages. You may need to sign in.
2.Place your pointer over the Account tab and click Site Preferences.
3.Click Show to see the Postage and packaging preferences section.
4.Click Edit next to the Exclude postage locations from your listings option.
5.On the next page, select regions and countries where you don't want to post your items. If you only want to select certain countries in a continent, click Show all countries link next to that continent's name.
6.If you want to apply these exclusions to your current listings, select the Apply to all current live listings option.
7.Once you're finished, click the Apply button.
Megaflow said:
Update.
Having successfully ignored the Chilean clown for two weeks, without response from him, not only are we now beyond the 45 days complaint window, but the listing has also disappeared com my history, and presumably his, today as the listing ended 60 days ago.
Should be in the clear unless he goes to his credit card company for a charge back......Having successfully ignored the Chilean clown for two weeks, without response from him, not only are we now beyond the 45 days complaint window, but the listing has also disappeared com my history, and presumably his, today as the listing ended 60 days ago.
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