Car Wash Damage - Worth fighting?
Discussion
Was being lazy a week or so a go, and decided to put the car through an automated car wash - Yes, I know.. Stupid thing to do!
Anyway, the brushes that clean the wheels decided to attack the paint work, causing two massive circular scratches in exactly the same place on both doors.
Got intouch with Tesco Customer Services, who closed the car wash as a precaution and got an engineer out to say there's no issue, but essentially gave me the "there's signs saying we don't accept liability" line.
Is it worth trying to push further?
Car wash was still closed Friday, over a week since reported, and 3 days after I got a letter saying there was no issue - If it's fine, why close it for longer than required?
Would the engineer have been made aware of the specific damage to my car? Or just given a task of "there may a problem, we're not telling you where, can you find it?"
Both front doors have exactly the same damage.
Anyway, the brushes that clean the wheels decided to attack the paint work, causing two massive circular scratches in exactly the same place on both doors.
Got intouch with Tesco Customer Services, who closed the car wash as a precaution and got an engineer out to say there's no issue, but essentially gave me the "there's signs saying we don't accept liability" line.
Is it worth trying to push further?
Car wash was still closed Friday, over a week since reported, and 3 days after I got a letter saying there was no issue - If it's fine, why close it for longer than required?
Would the engineer have been made aware of the specific damage to my car? Or just given a task of "there may a problem, we're not telling you where, can you find it?"
Both front doors have exactly the same damage.
Well, IANAL but I can't help but think they have some liability if you're paying them to provide a service - I'd have assumed such a sign is to prevent people doing silly things like leaving their windows open or their roof down etc.
Like Crafty said, doesn't look like anything that couldn't be sorted with a machine polish, but I'd certainly be asking the question of Tesco - social media can apparently be quite useful for this.
Every little helps, or something like that.
Like Crafty said, doesn't look like anything that couldn't be sorted with a machine polish, but I'd certainly be asking the question of Tesco - social media can apparently be quite useful for this.
Every little helps, or something like that.
That looks like the wheel brushes have done the side of your car instead of the wheels. Machine must be faulty.
The signs normally state they aren't liable for any damage or injury unless due to their own negligence.
The tricky part is finding out if anyone else had similar damage, reported it and nothing was done.
As above, the best action is to get it polished out and avoid that machine like the plague.
The signs normally state they aren't liable for any damage or injury unless due to their own negligence.
The tricky part is finding out if anyone else had similar damage, reported it and nothing was done.
As above, the best action is to get it polished out and avoid that machine like the plague.
Crafty_ said:
Sump said:
I don't know anything about the law but surely they are liable for their machine causing damage? Isn't that what liability insurance is for?
And presumably the sign suggesting they don't accept liability for damage?It's like a tyre shop having a sign up saying we are not liable for damage when they go and scrape your alloy on the tyre changer ....
Surely you can't just get out of it like that?
Sensors are out of range. Had this on the car wash where I work. It's a machine fault and they should be liable.
The machine is supposed to detect the wheel position but has failed to do so.
Fair enough not accepting liability when the machine does at is supposed to i.e. Taking your wiper or aerial.
Wheel washing your door is not part of the program though.
The machine is supposed to detect the wheel position but has failed to do so.
Fair enough not accepting liability when the machine does at is supposed to i.e. Taking your wiper or aerial.
Wheel washing your door is not part of the program though.
I really do not think that Tesco can rely on that disclaimer when the machine has misbehaved......
It's not a reasonable position to take.
Facebook, Twitter and CEO Email time....
Tesco
Mr Dave Lewis Chief Executive
Email dave.lewis@uk.tesco.com
Telephone 01992 646628 (Direct)
Switchboard 01992 632222
Website http://www.tesco.com
Social Media TF
It's not a reasonable position to take.
Facebook, Twitter and CEO Email time....
Tesco
Mr Dave Lewis Chief Executive
Email dave.lewis@uk.tesco.com
Telephone 01992 646628 (Direct)
Switchboard 01992 632222
Website http://www.tesco.com
Social Media TF
My wifes car was damaged by a car wash a couple of years ago, the previous car had lost it aerial to the main brush and when the wifes car went in it beat the bent remains from one end of the car to the other! After a few phone calls we were asked to get a couple of quotes from bodyshops. Turned out that it was beyond economical repair, 2002 focus requiring front and rear screen, front and rear bumpers, roof, boot and bonnet painting. Was abit peeved as it wasnt a bad car and certainly didnt feel it should be written off. In the end the car wash company agreed a cash settlement of the value of the car, no insurance to go through and abit of coloured polish it didnt look too bad!
Not pleasant, but quite easily corrected - an hour or two with a machine polisher will have both doors looking better than the rest of the car
I would imagine there's enough PH'ers with DA or rotary polishers to save you paying bodyshop prices - if you're in the Midlands and prepared to come to me, I'll do it for free
I would imagine there's enough PH'ers with DA or rotary polishers to save you paying bodyshop prices - if you're in the Midlands and prepared to come to me, I'll do it for free
I had a nice Golf GTi and foolishly went to a car wash one frosty morning. By the time I realised there was little water coming out of the brushes it was too late. The whole car looked like it had been rubbed down with a scouring pad, which in effect it had. Anyway it all polished out, paid for by the car wash people.
Aren't these "not liable for damage" similar to the "all breakages muist be paid for" signs?
I was under the impression, but more than happy to be corrected, that you cannot actually be forced to pay for damages in a shop. Of course if you go in ans start throwing stock around then your likely to get the police arresting you, but if you knock something over accidentally - well that is what shops have insurance for.
If you are feeling generous you can offer to pay or the middle ground of paying the trade price on something, but I didn't believe you actually had to pay.
I was under the impression, but more than happy to be corrected, that you cannot actually be forced to pay for damages in a shop. Of course if you go in ans start throwing stock around then your likely to get the police arresting you, but if you knock something over accidentally - well that is what shops have insurance for.
If you are feeling generous you can offer to pay or the middle ground of paying the trade price on something, but I didn't believe you actually had to pay.
Stoofa said:
Aren't these "not liable for damage" similar to the "all breakages muist be paid for" signs?
I was under the impression, but more than happy to be corrected, that you cannot actually be forced to pay for damages in a shop. Of course if you go in ans start throwing stock around then your likely to get the police arresting you, but if you knock something over accidentally - well that is what shops have insurance for.
If you are feeling generous you can offer to pay or the middle ground of paying the trade price on something, but I didn't believe you actually had to pay.
You do have to pay, but only their trade price.I was under the impression, but more than happy to be corrected, that you cannot actually be forced to pay for damages in a shop. Of course if you go in ans start throwing stock around then your likely to get the police arresting you, but if you knock something over accidentally - well that is what shops have insurance for.
If you are feeling generous you can offer to pay or the middle ground of paying the trade price on something, but I didn't believe you actually had to pay.
Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff